i bought a bmw e92 from MotorClass, one week away from my holiday ,on a saturday, i ask for the car to be delivered if possible the car was delivered on a thursday night, same day at about 4 pm i receive a call from motor class, telling me that the car is making a noise while driving, i was very surprised that the car is delivered by a driver and not on a trailer, the car normally was expected by 5-6 pm thursday, the driver arrived at 9-10 pm, and the front left wheel was not secured, bolts where not thight, the wheel was shaking as i put my foot on it, i realise straight away why the car was making a noise, when i asked the driver, when the car started to make a noise, he said :straight away after 5 minutes after leaving motor class, so motor class instead of advising the driver to stop the car, they forced him to make the delivery anyway when i call back motor class, the next day i ask to return the car, but they said that they dont know if the car can be returned, so they couldnt offer information about my legal situation as a customer, they agreed on taking the car back for a checking, the car was with them for 2 weeks while i was in my holiday, and i had to go there to collect it at my return from holiday when i inspected the car, i noticed that there was no checking made, there was a noise in the steering wheel from the initial delivery where the car was driven with a wheel shaking for 70 miles the noise in the steering wheel was still there, i asked them to provide me with papers about this checking wich i never received, and also a confirmation that they change the oil, thing that they said they have done, but in papers was just an oil check not a oil change, never received this papers so in my opinion lies after lies about the car beeing checked all four tyres valves where loosing air, i had to fix this on my own money, plus many checks with bmw dealer ship about the wheel problem and an oil exchange, a car driven with an unsecured wheel for 70 miles can cause many problem, and also can put people life in danger( delivery driver, myself etc.) at this moment car seems to have a power steering problem so very disapointed, about not accepting a return when the car was not in the condition that was seen when it was bought, about motor class tryin to deliver a car and leave the customer to deal with problems and not offering legal information about a return in this situation
My son Purchased a used car from this dealer the company has some lovely motors great at selling them but watch out if anything is wrong and you need to get it fixed, I accompanied my son he was also fobbed off so many times with broken promises and promise of courtesy car when he eventually took the vehicle back the courtesy car was not available and the after sales manager tried to provide a trade in to use which were not fit for the road after going to collect the car the work was incomplete in fact the worst after sales service you could ever have the miss fortune of receiving he was offered a refund but he is entitled to ask for one if he wishes, the owner ? However feels that by doing this this would exhonorate him however this does not compensate for the loss of use and the fact my son would have to look for another vehicle. There are thousands of used motors out there take a little advice buyer beware buy elsewhere save yourselves the worry of how you are going to be dealt with if there are any faults with what you buy because these people do not keep their word and for this they are not a reputable dealer in my opinion
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ian Robinson in response to Avoid Avoid Avoid Poor after service
I have just read all he reviews , so glad I did . I went see some cars at the Wigan branch Last Saturday , I didn't talk with anyone and I was going to go back this weekend . Think I will give it a miss Thank you all
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Manufacturers: Sells a variety of makes and models
Independent Dealership
MotorClass
Cricket street
Wigan
Greater Manchester
WN6 7TP
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