This is meant to be a personal/honest review of my experience for others to consider... I've purchased nearly 50 cars in my time - Motorclass is not all it's cracked up to be in my personal view from a service/experience perspective. I'm not sure you would be wowed if you spent big money at Motorclass as it feels like a very average dealership/purchase - all very standard service. I've had much better experiences when spending 60-120K, i.e. car reveal, flowers for my wife, detailed car overview on handover etc. This felt just like a normal transaction. We purchased a nearly new Range Rover Velar from Motorclass on 15th Jan. Dealing with Warren was smooth, painless and everything was pushed through nice and quickly. This was a remote sale and the car was advertised with 1500 miles on Autotrader, Motorclass website and on my documentation for purchase. When I picked up the car it had 525 miles more on it, which is very disappointing. Motorclass are not a small outfit and you expect things to be as advertised. They did apologise and viewed this as a simple accident and trivial, whereas I found this to be a misrepresentation of the car and misadvertised. We believed we were paying top price for a car in the 1K mileage range. As an example in the current climate, the exact same model, but different colour car with 3K miles could be had for £2500 cheaper, so mileage does make a difference in the sale process (albeit Motorclass believes not). Over a quarter of the cars on their website 'appear to be' rounded up from a mileage perspective so this could be a common mistake. **I WOULD ADVISE VALIDATING MILEAGE BEFORE PURCHASE** Motorclass did offer to take the car back a week later, which is fine, but not what I was looking for. In reality, we just wanted them to recognise the mileage concern as non trivial. An offer of £50 for a meal or something similar would have been a nice gesture to recognise the mistake. I'm not sure this level of service is something that would even cross their minds at Motorclass as it appears very 'sausage factory'. The car condition was as stated, bar scratching all around the number plate where the plates had been swapped to Motorclass plates. I agreed to sort myself at my own cost with a professional detailer as they had no one who could attend to it. I found the first hard use of the brakes on the journey home created a very bad brake shudder. This was a concern on a nearly new car and a disappointment on a new car pick up day. Luckily by Sunday this had rectified itself with intensive braking on several journeys. In summary - Motorclass have now adjusted the mileage on my documentation, which is welcomed. Warren the salesman was friendly, attentive and was good to deal with. Matthew (sales manager) has rang me to apologise and seems a nice chap. We do like the car, but for some reason I still feel upset by the experience and mileage issue...

I would never buy a car from this car dealer. Sold me one with loads of problems

This was my first experience with Motor Class. I would describe it as enjoyable, stress free with the help of the excellent staff. Alex was fantastic salesman who took care of me from start to finish, ensuring all my needs where met and questions answered. I am really happy with the deal and of course over the moon with my car. The after service was also second to none. I had a minor issue with paint work which was handled again by Alex and sorted within a day. I would totally recommend Motor Class and have done to family and friends. I will definitely be buying my next car from here when I am ready to upgrade. All in all 5 stars from me