It was a fair experience overall. There were a few small jobs I’d asked to have done before collection but the paint chips on the bonnet and a dent weren’t fully sorted when I picked the car up which was a little disappointing. However, the team did refund me £100 as a goodwill gesture which I appreciated. The salesperson was relaxed and I liked the fact he gave me time and space to look around the car at my own pace.

Ben was very helpful and made the process nice and easy.

Brilliant experience. I did the deal with Aidan it was incredibly smooth, any queries he was easy to get hold of and always got back to me in good time. The car has been perfect, too. I'd give them 5 stars.

5, Ben was fantastic very helpful

So far so good, Nathan was great to deal with. It was very much an in and out deal, no messing about. I am happy with how everything went so five stars from me.

I travelled down from Scotland to collect the car. It was originally arranged for me to come down on the Sunday. However, something came up so I asked if I could come on the Saturday instead. Ben was really helpful and agreed to this. He explained that the car was due to be valeted for me on the Sunday, but if I still wanted to collect it on Saturday that was fine. He went out of his way and cleaned the car himself for me, which was really appreciated. I could not have asked for a better salesman. He was great from start to finish. I am pleased with my new BMW and have had no faults. Would definitely recommend.

The car I bought is great, and I’m really enjoying it. The only issue I had when I picked it up was that there was no fuel in it at all, but other than that, the car has been excellent. The team at MotorTrust were really good to deal with.

I bought my CLA from MotorTrust UK, and the car has been running fine since I purchased it. The only issue I had was that one of the tyres needed replacing when I went to collect the car, but they sorted it on-site while I was there, it was rectified without hesitation.

I had a fantastic experience with MotorTrust UK Lancaster. Louis, who sold me the car, was brilliant I can’t fault him. The only issue I had was that I was told the car would have a service before collection, but the service book wasn’t stamped. It wasn’t a big issue, as I went to the dealer where they service there car's and they sorted it for me. The team at the dealership were absolutely fantastic. Louis was great with us and made the whole car-buying process easy and stress-free.

The experience that Louis at MotorTrust UK Lancaster has provided me has been amazing — He’s been so easy to work with. I did have the engine light come on after purchasing the car, but Louis and the team have been very accommodating in getting it sorted for me.