I recently purchased a VW Tiguan from Motortrust Lancaster, and overall the service was fine. The were a few issues, such as they valet didn't clean under the seats, and from the time I first visited to collection, the washer fluid cap was broken. Since driving away the vehicle developed a gearbox fault but this isn't something Motortrust would have been able to foresee. To their credit, when I reported we had a conversation about what my options were, with either it coming to them or going through the warranty.

very knowledgeable and helpful

Top marks for the service from Motortrust. Not driven the vehicle much but when I have it been all okay.

5/5

I’m really happy with the car itself, it’s a good vehicle and drives well. That being said, the whole buying experience wasn’t great. The adverts around the warranty felt a bit misleading, and when I first viewed the car it had 75,000 miles on it, but by the time I came to collect it two weeks later, there were about 1,400 extra miles on the clock. That was really disappointing, as it felt like the car had been used after I’d already purchased it. Collecting the car was also frustrating. I ended up waiting around three hours because it hadn’t been prepped, which I would have been fine with if I’d just been told upfront. Then, when the car was almost ready, I was told someone was just going to put fuel in and would be back in five minutes, but it took another hour before I actually got the car. Overall, I do like the car, but the lack of communication and customer service made the process stressful. A bit more honesty and organisation would have made the experience so much better.

Very good 5 I love the car and🤞 no problems. Nathan and The manager Craig they were most helpful with everything about the car also everything explained fully very good service from start to finish

After finding the specific vehicle I wanted at Motortrust, I dealt with Aidan who was great from start to finish, I can't fault them. So far the car is great as well and is driving fine.

5

I like my FIAT 500E from Motortrust UK. There is an issue with the key not working but the AA are getting this resolved.

Connor was great to deal with and everything is going good with my Kia Ceed!