Next Car from Next Car in response to Absolute RIP off

When booking holidays, I generally like to take a look at Trip Advisor to read the reviews. If a Hotel has hundreds of fab reviews, and one shitty review from some idiot keyboard warrior, I am content in the knowledge that this was most likely just some pathetic idiot who would never be happy no matter what, and I would still go ahead and book. This is what we have here! Darren you purchased a stunning Audi A4 that we personally ran ourselves for some weeks. The car was absolutely flawless. (unlike the faulty trade in you part exchanged). You first messaged us repeatedly after hours by text 2 nights ago (from 7pm until 9pm), demanding an immediate return phone call. You were asked to call us the next morning at 9.30am when we opened. You informed me that you had been having some turbo related issue. I immediately booked you in to an independent garage (day before Xmas eve), in order to investigate the seriousness of the issue. As one might imagine, the garage were busy with pre-booked customers they were trying to complete before Xmas holidays and having quickly inspected and discovered that it was not a serious matter and certainly nothing that was preventing the car being driven, an appointment was made for you to bring the car in on the 4th Jan to be properly investigated and resolved. Nothing could be done faster! Given the dangerous "modifications" you had made to your part exchange and the fact that you had informed us you were going to be doing same to this car, it still remains to be seen what the alleged issue really is. Your lies are catching you out also Darren. 2 days ago, you told me that you had been having this issue sine you bought the car. You then told the mechanic that it had started only 2 days ago, on your way home from work. You have gone out of your way today, on Christmas day of all days, to try your best to damage our reputation on any and every social media platform and website that you can. This truly demonstrates the type of pathetic individual you really are. Even though the country is in lockdown until 18th Jan, special arrangements had already been made to inspect your issue on 4th Jan as soon as the earliest (essential worker) workshop re-opens. I find it also quite disgraceful that you sat in our office boasting how you had "robbed the tax man" out of loads of money as you had been doing "cash jobs and homers" and had made more money doing "cashers" during the furlough period than your reguler employment, while you were in receipt of Government / Employer monies throughout the entire Covid lock down period. and this is what led to you purchasing the car with cash! We have bent over backwards to have your vehicle and the alleged issue inspected at the very earliest opportunity. I fail to see how any car dealership anywhere could have been any quicker. At no time have we ever refused to acknowledge any issue, and at no time have we refused anything valid under any warranty. We are left scatching our heads however as to why you have resorted to becoming a pathetic keyboard warrior!?

Ronnie from Next Car in response to Appalling waste of time

Hi, thank you for the review. Yes, that is quite correct, I chose not to sell you a 15 year old trade car as it did not meet our standards, which we would expect from a retail car. When you visited at the weekend, as I was working on my own, there were other customers already on the premises who had a prior appointment and were awaiting a test drive in a different vehicle. You were clearly informed of this, and were made fully aware that any test drives would need to be made after the first customers had returned. I made the decision to not sell a 15 year old trade car, to a non-trade individual, and having read this review, it would appear that I made the correct decision. When purchasing, you have the absolute right to choose who and who not to purchase from, it works both ways - car dealers have the right to choose whom to sell to. (the fact that you highlighted and complained about a little polish residue in the gap between the bonnet and the wing simply re-enforced my decision).