Called on Thursday to view a car on Saturday. Made the hour and a half trip only to be told by Steve that they had sold the car on the Friday and he ‘hadn’t made a note of my number’ to let me know - despite the fact I’d filled out an online contact form and he rang me and left a voicemail. The car can still be seen online too! Rude salesman, poor service and a big old waste of time. Don’t bother using them. I went to Lodge Hill garage in Abingdon instead, who were just wonderful and I happily brought a car from them.

As a customer buying from a car dealership for the first time ever, buying a non-petrol (diesel) for the first time, and unsure if I was doing the right thing despite wanting a specific brand and model of vehicle for specific lifestyle, I was extremely nervous throughout the sales process and full of doubt after the initial test-drive. By contrast Tom was relaxation personified. Tom introduced me to said vehicle on-line with a typical show-room photograph. I placed £250 no-obligation to buy deposit for a physical viewing and test drive a week or two later. All info about vehical had been revealed with services, tax bracket, condition and what extra money would be required to reserve the vehical for a longer period so I could have full the purchase price ready for payment. Test drive was a disappointing short jouney up and down dual carriageway (insurance reasons) and this didnt help to quell my anxiety as I was unable to establish if diesel was a good idea. Car was initially advertised as 70k but the first test drive showed 72350 ish. The highlight of the sales process was my concern for a new timing-belt, water-pump kit to be fitted to safegaurd my £10.5k investment. Tom had previously advised that if I found anything wanting (discs, pads, etc) this could be done at trade price. The kit added another £330 to the sale which was money well spent. Another two weeks and vehical was ready to collect. It wasnt until I had actually owned the car for a week or two that I could re-assure myself I had a good car which Tom had said from the start! For me it was a major risk investment but for Tom it was easy-peazy lemon sqeezy. Apart from the miles on clock and very short test drive and not really knowing if car was good before purchase, this was a good experience and would use this dealership again.

Excellent smooth sale. Car in excellent condition, everything as described. Friendly efficient service. Would defo recommend.

Bought my first car off Nick and he exceeded my expectations. Amazing service, car came with a fresh MOT (having zero defects) and much more!