Sales from North West Autos Blackburn in response to My new car

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to My new car

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Amazing experience

Good afternoon Leah, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great service

Good afternoon Craig, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great service

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Reece Adam in response to Sold a car with MOT failures

Good morning, thank you for your feedback, we are very sorry to hear of your concerns, the vehicle had a full Mot, Service and we replaced the timing belt and water pump prior too you collecting it. Your son contacted us days after purchase with a few issues and we advised him to return it for an inspection, to date we are still waiting for the vehicle to be returned. With regards to your exhaust, yes, at its valet stage, the tip was sprayed silver to make it look nice, that’s no different to us polishing the body, windows and lacquering the engine bay, they are all done to make the cars look as best as they can be, I’m sure our customers would complain if we had dirty cars on display, you also complained that there was a hole in it and water was escaping from it, we tried to explain to your son that at the manufacturing stage there is a drain hole made in the rear silencer, this allows for water and condensation to drain itself instead of being sat in the rear silencer, you can look this up on Google or ask any mechanic, we always investigate MOT advisories. Our offer of an inspection and of any rectification work required still stands and hope you take up on it as we always want to go “That Extra Mile”.

Reece Adam in response to Not great

Good morning Carla, Thank You for your feedback, we are very sorry that you had an issue with your vehicle after purchase, as you are aware, the vehicle was collected by us and bought back to our workshop, a sensor had failed and is on order, you should have you vehicle back soon and fully repaired. Once again, we are sorry for the inconvenience that it has caused you, every vehicle sold gets a Service, Mot and a full road test, however, we cannot stop or predict electrical component failure but we can promise you that we will be there every step of the way with you.

Sales from North West Autos Blackburn in response to Sensible attitude to car sales

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Szabina was so helpful

Good morning Nina, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great service

Good morning, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great service

Good morning, thank you so much for your feedback, much appreciated! Sales Team.

Reece Adam from North West Autos Blackburn in response to Shocking Despair

Good morning, Thank You for your feedback, we are so sorry to hear of you experience. One of the reasons that we take on average 78 pictures per car, in a fully lit photo booth, is so any marks, big or small, are clearly demonstrated to our customers even before they visit the garage, the photos are taken from every angle, inside and outside, we also take full pictures of the engine bay. We sell approximately 150 cars every month, hence we will always request a 7 to 10 days turnaround, during this period a full MOT, Service, Cam Belt Kit, and Water Pump change is done, along side any other mechanical and electrical issues that are found. The number plate did require changing as a vehicle with a towbar had slightly damaged it whilst in our car park, this was done immediately for you. During the negotiating process, you pointed out a few minor defects, which were in the advert pictures, and a discount was given, normally this ends the matter, and we all move on. If you have a door lock and seat belt issue, please return the vehicle and we will address and rectify them FOC and with pleasure. We are slightly confused with the V5 issue, you would have requested it, at the point of sale for us to give it to you, normally, we send them off, therefor, if you had it why would you constantly call and question why it hasn’t been sent off? We try our best to please all our customers and appreciate any feedback give, however, we would like for there to be fairness and understanding whilst posting on line especially when buying older, used, second hand items.

Sales from North West Autos Blackburn in response to Amazing service xx

Good morning, thank you so much for your feedback, much appreciated! Sales Team.