Matt, May 2023
"Buying a car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought my car off Paige, very friendly and helpful despite the flower sunglasses. Sorted everything out for me and the car was ready a day before it was arranged.
+1 Found this review helpful
Sales from North West Autos Blackburn in response to Buying a car
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Joe M, May 2023
"Great service Paige and North West Autos"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service from team and especially Paige who dealt we me personally. I was so impressed by quality of the cars and how I was allowed to review any of them in my own time without any pressure. Paige took me through all details efficiently. On test drive had minor noise from a break and they fixed it immediately on site which is incredibly helpful. AA warranty as a comfort was great value. Looking forward to my new car
+4 Found this review helpful
Sales from North West Autos Blackburn in response to Great service Paige and North West Autos
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Aleksandra S, May 2023
"I bought Nissan X trial "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Zafira here in 2018 I driving it for 5 years now I come back and bought Nissan x trial
+2 Found this review helpful
Sales from North West Autos Blackburn in response to I bought Nissan X trial
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Anonymous, May 2023
"Avoid at all costs, read reviews "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Full of lies and a con man, bought a car that had “a fresh” mot and after the car was taken to a local garage they found, wrong calipers in the original sliders so we’re very loose and could of caused a catastrophic accident, bulbs not working, bolt missing out of a front seat, pins not in castle nuts for your steering, front wheel bearing collapsed, wouldn’t pass emissions, overheating and other things I’ve probably forgotten. Wouldn’t even send my worst enemy her for a car, they should be closed down for such a shoddy garage and passing out cars that are unfit for the roads and a danger to life! Shame on Kam the owner as he knew all about this.
+0 Found this review helpful
Reece Adam from North West Autos Blackburn in response to Avoid at all costs, read reviews
Good morning, Mr Anonymous,
We are very sorry to hear of your complaint and endeavor to do our best to resolve the matter for you as soon as possible.
According to your feedback, your purchase wouldn’t have even got of the forecourt let alone driven to your inspection garage, we would advise you to contact VOSA, log an official complaint with them and we will handle the rest.
Or you could contact us at aftersales@nwaltd.co.uk, forward to us your real concerns and we can handle, investigate, and rectify any issues that you have and get a happy customer again.
Zoe, May 2023
"Highly recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Hyundai i10 after visiting other car retailers in the area and North West Autos were by far the best team to deal with from the friendly helpful sales staff to the workshop team. The vehicle was good value for money and I would always start with Northwest Autos for future purchases.
+7 Found this review helpful
Sales from North West Autos Blackburn in response to Highly recommended
Good morning Zoe, thank you so much for your feedback, much appreciated! Sales Team.
Les, May 2023
"Lovely"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Szabina, looked after us, great services, friendly, excellent cars.
And if the boss is listening, she deserves a wage rise.
+9 Found this review helpful
Sales from North West Autos Blackburn in response to Lovely
Good morning, thank you so much for your feedback, much appreciated!
Sales Team.
John P, May 2023
"Please read this before buying "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would give no stars if I could.
The day I picked the car up it had an engine warning light on dash,take to mechanic straight away, they said not to worry it just needs fuel so they put a small amount in and disconnected the battery to wipe the code warning. After driving home about 40 miles the light came back on and the car was miss firing and would not pull. so I rang every day and emails everyday for 2 weeks before I got a response, which was bring the car back but to us. I had to pay to get it recovered back to them as they wouldn’t collect.
I asked for my money back but they refused point blank even though I was in the right to do so.
Plus I emailed them within a few days of collecting the car.
They then had the car for 3 months I called every day and emailed every day of the 3 months and the same response.
“The guy you need to speak to ain’t in I will get him to call when he’s in” he never did in 3 months the owner is Ali.
I demanded the money back after 3 months and wouldn’t get off the phone until Ali spoke to me.
He promised me i will fix the car get your log book sorted and also find your full service history and send it back with the car, so I agreed to all these terms.
1 week later the car was dropped off 100 yards away from my house with keys chucked through lette
The problem is still not fixed the car won’t start and engine is dead with expected bore score also still don’t have the log book or full service history or any paperwork.
The car is a Porsche boxster cost £7900 estimated cost of fixing is £3850 they no longer answer phone when I ring of my mobile and do not respond to any emails I send.
I have been ripped off big time and am desperate to know what to do.
I brought the car on 2nd of December 2022 it’s now 10th may 2023 and I have covered 70 miles in the car.
I own my own business and am baffled how they could treat someone like this.
Don’t risk it if your car breaks down there is no courtesy car!! They won’t fix it and they will ignore you.
Scum of the earth.
I have now paid 6 months tax and insurance on a car that I needed for work and now have to catch the bus.
Best wishes
John-Paul Melia
+1 Found this review helpful
Reece Adam from North West Autos Blackburn in response to Please read this before buying
Good morning,
Thank You for your feedback, we are very sorry to hear that you are having issues with your vehicle.
After scanning our records, yes, a repair was done at the local Porsche Specialist in January and we delivered the vehicle back to you FOC, you have been advised to return the vehicle if it currently has an issue and we will assist with your query, even though your warranty provided has expired.
Unfortunately, you are not entitled to a refund as you accepted a repair in January, however, if that repair has failed then the circumstances will be different, but you need to return the vehicle for an inspection.
Constantly bombarding our phone lines and emails will not pressurize us in to accepting your current demands of a full refund.
We would appreciate your honesty and request for you to show full transparency and explain why the vehicle has only covered 40ish miles since purchase, you have made us aware of your driving license circumstances.
You have been advised to contact the DVLA with regards to your paperwork matter, due to Data Protection they will not be able to disclose any information to us.
Moving forward, as advised, please return the vehicle for a full inspection and repair at your convenience.
Paul A, May 2023
"Should be 6 stars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Wish there were 6 stars to give
Paige the blonde bombshell delivered excellent service
Made up with my new toy!
+10 Found this review helpful
Sales from North West Autos Blackburn in response to Should be 6 stars
Good morning Paul, thank you so much for your feedback, much appreciated!
Sales Team.
David, May 2023
"Good people to deal with."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great value, excellent customer service, great stock. Good people to deal with. Highly recommended.
+14 Found this review helpful
Sales from North West Autos Blackburn in response to Good people to deal with.
Good morning Dvaid, thank you so much for your feedback, much appreciated!
Sales Team.
Thomas, May 2023
"Very helpful and great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thank you North west Autos, for a full filling experience. Painless from start to finish. Got myself a lovely car. The service from Szabina was very friendly and officiant.
+16 Found this review helpful
Sales from North West Autos Blackburn in response to Very helpful and great service.
Good afternoon Corey, thank you so much for your feedback, much appreciated! Sales Team.
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
