Reece Adam from North West Autos Blackburn in response to Very poor after sales.

Good afternoon, Thank You for your feedback, we appreciate you taking the time out to write a review. However, we are slightly confused with your feedback. You contacted us with a few issues relating to the vehicle and its previous Mot’s, we explained that we do not Mot them on site and have an independent MOT do them, its there reputation and they have no reason to jeopardise this over a few bushes, you were requested to return it for an inspection or we were happy to refund you for the vehicle less for fair usage and any damages. You returned the vehicle, and a buy back figure was provided to you, you accepted, and we started a returns process, at this stage everything was running smooth and as we all expected. As we knew the vehicle was coming back into stock, we re-advertised it, as it was initially advertised at a low price, we increased the price this time to its market value, we did not realize that this would upset you, however, removed it from sale until you were fully refunded. To our surprise, days later, you then contacted us and demanded that we cancel the agreement and that you were happy to pick the vehicle up, as we had, by then, spent monies on rectification work we didn’t want to give you the vehicle back, however, Management didn’t want any bad feedback so accepted your request and you collected the vehicle. We are truly sorry for the whole situation but would appreciate full transparency when writing reviews.

Reece Adam from North West Autos Blackburn in response to Very poor after sales.

Good afternoon, Thank You for your feedback, we appreciate you taking the time out to write a review. However, we are slightly confused with your feedback. You contacted us with a few issues relating to the vehicle and its previous Mot’s, we explained that we do not Mot them on site and have an independent MOT do them, its there reputation and they have no reason to jeopardize this over a few bushes, you were requested to return it for an inspection or we were happy to refund you for the vehicle less for fair usage and any damages. You returned the vehicle, and a buy back figure was provided to you, you accepted, and we started a returns process, at this stage everything was running smooth and as we all expected. As we knew the vehicle was coming back into stock, we re advertised it, as it was initially advertised at a low price, we increased the price this time to its market value, we did not realize that this would upset you, however, removed it from sale until you were fully refunded. To our surprise, days later, you then contacted us and demanded that we cancel the agreement and that you were happy to pick the vehicle up, as we had, by then, spent monies on rectification work we didn’t want to give you the vehicle back, however, Management didn’t want any bad feedback so accepted your request and you collected the vehicle. We are truly sorry for the whole situation but would appreciate full transparency when writing reviews.

Sales from North West Autos Blackburn in response to Brilliant place to buy your car

Good afternoon Vicky, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Northwest auto

Good afternoon Marshall, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great customer service. I felt great

Good afternoon Eric, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Very helpful and great service.

Good afternoon Megan, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Brilliant Service

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to My new car

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to My new car

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Amazing experience

Good afternoon Leah, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great service

Good afternoon Craig, thank you so much for your feedback, much appreciated! Sales Team.

Sales from North West Autos Blackburn in response to Great service

Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.

Reece Adam in response to Sold a car with MOT failures

Good morning, thank you for your feedback, we are very sorry to hear of your concerns, the vehicle had a full Mot, Service and we replaced the timing belt and water pump prior too you collecting it. Your son contacted us days after purchase with a few issues and we advised him to return it for an inspection, to date we are still waiting for the vehicle to be returned. With regards to your exhaust, yes, at its valet stage, the tip was sprayed silver to make it look nice, that’s no different to us polishing the body, windows and lacquering the engine bay, they are all done to make the cars look as best as they can be, I’m sure our customers would complain if we had dirty cars on display, you also complained that there was a hole in it and water was escaping from it, we tried to explain to your son that at the manufacturing stage there is a drain hole made in the rear silencer, this allows for water and condensation to drain itself instead of being sat in the rear silencer, you can look this up on Google or ask any mechanic, we always investigate MOT advisories. Our offer of an inspection and of any rectification work required still stands and hope you take up on it as we always want to go “That Extra Mile”.