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18 reviews from our car dealer reviews community
Leave a review for Now Vauxhall Staples Corner

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18 reviews from our car dealer reviews community

Leave a review for Now Vauxhall Staples Corner
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"Terrible service and customer after care"
1 out of 5 stars See
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Vehicle cleanliness
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I took my car to my local Vauxhall dealer after it broke down and refused to start, I have used this dealer for several years servicing my car and getting my MOTs . My car was with them for a total of approx. 6 weeks, towed in by the RAC who informed me my tank fuel pump was defective and the cause of the problem, Vauxhall informed me that a completely different fuel pump was the cause, my car has two fuel pumps, one in the tank which supplied fuel to a high pressure pump, the high pressure pump being the more expensive pump. Vauxhall changed the pump after having my car for 3 weeks, I collected my car only to drive no more than 3 miles and the same problem occurred , broke down and towed back to Vauxhall at Staples Corner by the RAC, again confirming that the fuel pump in the tank was the problem. Vauxhall had the car for another 3 weeks approx. and came to the same conclusion , after charging me £894 for a pump I did not need ,in addition to the bill I was charged for the correct pump, another £358. On collection for the second time, damage to my rear near side passenger door was found, Vauxhall refuse to rectify the damage because of an old booking in form to that is carried out to check for damage prior to work being carried out, this was done on my first visit to Vauxhall after breaking down, on my second visit after breaking down again a check sheet was not done according to Vauxhall so they are using the first sheet and evidence to damage to my car prior to work being carried out. I have argued that they cannot use an old check sheet and that the new second sheet that should have been filled out used, as ive always known deep down , Vauxhall at Staples Corner are a rip off, and staff just don't really give a damn about your vehicle so long as they get your money. A pretty poor show, something I would expect from a back street garage not a Vauxhall dealer, I think Vauxhall should remove their name from this dealer as it can only harm the name of Vauxhall. I will not be using this dealer again , I wouldn't even trust them to put air into my tyres, they would probably say I need a new tyre valve just to get some money from me .

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"Avoid due to massive overcharging!"
1.6 out of 5 stars See
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I would seriously avoid Now Vauxhall Staples Corner. My car was booked in for a diagnostic for a suspected glow plug failure. I was first told i had to pay for two diagnostics, 1 for the engine warning light and the second for the fact the engine had stopped functioning the start stop function at lights. I asked and they confirmed the diagnostic were the same and involved connecting the computer and pressing a button. After some 'discussion' they agreed to charge me once for this 2 minute job. When the diagnostic was complete i was provided a quote for a new glow plug and as my battery was not as full as it should be, a new battery. For a single glow plug they wanted £350 and for the battery £350. This involved 3 hours of labour! Combined the two job could be done within 30 mins at home with a 9mm reach and a flat head screwdriver. I also got a quote from a local garage who also confirmed that 1 hour was more than enough time for both jobs! Avoid at all costs - total crooks who are just interested in over charging. Additionally they wanted the car for over 24 hours for just diagnostics.

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"very poor customer service"
1 out of 5 stars See
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very unprofessional staff , waiting to long to be seen, staff there at the services treat you as if you dont know anthing about cars? they take really long time to answer the phone and when you do get through to them , it seems like they dont have the energy to talk to you. or they are forced to talk to you.you can hear from their voice.

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"Great service "
4.6 out of 5 stars See
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I was looking to get a new car which I have got a car there before so me and my dad visited the staples corner branch on Tuesday 10 April and so we was welcome by two team members which was Paul and Ilesh which they was great help to me and we talked about the needs I wanted, I did see a car online day before and lucky it was still there for me to have a look plus a test drive which Ilesh was doing all the paperwork and when we came back we had hot drinks waiting for us which was nice so great services. I went back on Thursday to sign all paperwork which ready and quick and was told the car will be ready on Friday for me to pick which I had a phone call for Ilesh and happy to collect the car. Once again great work for the team thank you David Rupnarin

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"Great service"
5 out of 5 stars See
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Recently had my Car written off so popped into Vauxhall Staples Corner to purchase a Corsa, Rebecca Stanley kept us informed as to how long our sales advisor would be, we were served by Ilesh who’s professionalism and courteous manner got me to part with my money and drive away a new car, thank you guys for all your help

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"Great customer service"
5 out of 5 stars See
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Excellent customer service,very polite,pleasant and helpful.Kept me up to date on the progress on my car while I waited for it to be serviced,even had it washed before bringing it back to me.A pleasant experience and recommend this service team highly,from the Manager and to all his service desk colleagues,excellent customer service, thank you.

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"Jason Alleyne "
5 out of 5 stars See
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Excellent service given, all my issues were resolved quickly, politely and feedback given throughout.

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"Vauxhall Astra an sportive "
5 out of 5 stars See
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My van had its annual service at Nox Vauxhall Staples Corner today and I dealt with Jason Allene who was very helpful kept me well inform on what work had to be carried out on the van he was very helpful just hope he has set an example to other service people.

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"Perfect!"
5 out of 5 stars See
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I bought my car into Now Vauxhall Staples Corner for a service and Kevin took care of my car. Fast, quick and informative service.

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"Reza"
1.8 out of 5 stars See
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20 days ago I have made a waiting appointment for annual service on 03/01/2017 at 8:30 am in Now Vauxhul in Stapeless Corner , I arrived on time and I left my car with Jason and he told me that it will take 2 or 3 hours for service but after 4 hours that I was waiting there, at 12:30 pm they even did not start to service and when I complain he just said sorry to me and he said you have to wait because it is Lunch time then we will start servicing your car...I get angry and I ask them to give my car to go home, he instead of bring my car he take me with him to find the car in the garage . he did not have any knowledge about his job and treating customer.

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Dealership Information

Now Vauxhall Staples Corner are the Staples corner based branch of the Now Vauxhall Group. As well as selling a full range of new Vauxhall cars and vans, they also offer a wide range of approved used cars from other popular manufacturers. This dealership group purchase cars and a free valuation for your can be obtained through their website. Finance packages and motability are also available. Servicing is available from trained Vauxhall technicians as well as genuine Vauxhall parts and accesories. Now Vauxhall also offer specialised Ford and Saab servicing on site. This Staples Corner branch is open for business 7 days a week.

Deals in: Cars, Vans
Manufacturers: Vauxhall
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews3.3 out of 5 stars — Rated Average
Excellent
10
Very Good
0
Average
0
Poor
3
Terrible
5

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Contact Information

Address

Now Vauxhall Staples Corner
North Circular Road
London
Greater London
NW2 1LY

Get in touch

020 8102 9200
http://www.nowvauxhall.co.uk

Opening times

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Dealership Statistics

44%
Would recommend this dealer to family and friends
55%
Thought the dealer was knowledgeable and helpful
52%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Now Vauxhall Staples Corner

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