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Wouldn’t even give BMW Park Lane a star but I had too!! Asked for a pcp quote on an X5, recieved the quote, asked him to confirm the figures which were all correct in which they were! Paid the deposit only to be called to say there finance manager had messed the figures up an hour later!! Complete sham of a dealership, for Park Lane, London I would expect a much more professional dealership who didn’t get there business/ finance managers from an early learning centre! Lost a deal due to going with there ‘so called cheaper deal’ now I’m left to pick up the pieces and pay more money as they were unwilling to compensate there incapabities!! Strongly avoid at all cost’s!! I would go as far to say you get better service from a Land Rover dealership, least they get there figures right and when they do mess up they try there hardest and go out of there way to rectify there problems. I’ve always rated BMW’s service as second to none but after the experience today they have strongly put me off and I hope BMW in Munich are watching these reviews and do something about the appalling service!
I brought a second hand approved car from Steven J Wilson at BMW park lane he told me every thing is working as it should. I get home try and do the Bluetooth don’t work I take it to a local dealer for them to tell me the Bluetooth model is broken and needs replacing cost£879. I ring bmw park lane for them to tell me you should have checked this b4 u left. If I could give them 0 stars most unprofessional company about. Remember Steven J Wilson park lane let’s make this bmw park lane the worst in the country
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
BMW Park Lane
70 Park Lane
London
Greater London
W1K 7TT
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