BMW park lane. I never see this dealership like this in my life ,I have been there and chose the car and I paid £1000 to KONRD STERENCZAK as a deposit to get a finance,and he said I will call you tomorrow,he didn’t call me ,afternoon I call him and asked him to update my finance,he said sorry your finance hasn’t gone through but ,don’t worry we can get your finance from black horse and is a little bit highest rate,as I know my credit is good I said no thanks please refund my deposit,unfortunately the people don’t know this ,when dealership like bmw park lane get a finance from different bank with higherest rate they get more commission percentage,anyway I send them email to cancel my finance and asked them to refund my deposit,they didn’t respond me ,every single day I call them and I asked the guy who get my deposit £1000 KONRD STERENCZAK ,they said sorry his with another customer,he didn’t call me ,he didn’t respond me , I just google it to complain in BMW head office the number is coming up 03705050160 and I ring them and explain to them what was happening,they take my details and they said ok we will sold it out, I believe BMW head office are the same billing in park lane but they put different number ,you have to make sure find a original head office contnumber ,this number is a fake unfortunately they didn’t after few days I ring them up what’s going on ,and they said sorry we don’t have your name about your complain,I was shock and complain again,they said ok we will contact them, is more than 2 weeks now I haven’t received my deposit ,please please do not trus them they are cheating people,they take your deposit and they keep your money and then they do it business of your money please don’t trust them anymore they are big lawyer ,now I’m going to complain to ombudsman Sent from my iPad

Wouldn’t even give BMW Park Lane a star but I had too!! Asked for a pcp quote on an X5, recieved the quote, asked him to confirm the figures which were all correct in which they were! Paid the deposit only to be called to say there finance manager had messed the figures up an hour later!! Complete sham of a dealership, for Park Lane, London I would expect a much more professional dealership who didn’t get there business/ finance managers from an early learning centre! Lost a deal due to going with there ‘so called cheaper deal’ now I’m left to pick up the pieces and pay more money as they were unwilling to compensate there incapabities!! Strongly avoid at all cost’s!! I would go as far to say you get better service from a Land Rover dealership, least they get there figures right and when they do mess up they try there hardest and go out of there way to rectify there problems. I’ve always rated BMW’s service as second to none but after the experience today they have strongly put me off and I hope BMW in Munich are watching these reviews and do something about the appalling service!