Saw a Mercedes C Class Kompressor on Autotrader at Parkside Motors. I telephoned to enquirie about the car as I live in Birmingham and didn't want a wasted journey. The young blonde lady Manager I spoke to was very friendly approachable and knowledgeable. On arrival I was given the keys to take a look at my leisure and then offered a test drive. The car was ready to drive away. Due to recent weather the car wasn't spotless so the excellent no pressure friendly sales guy immediately asked the onsite valeting guys to rewash, dry and vacuum the car while we did paperwork. The salesman completed all online tax and private registration forms for me too. On checking over the car we noticed a headlight bulb was not working, as i would be driving home in the dark the Manager herself walked over to a high street car parts shop and purchased a bulb at no cost to myself and had it fitted and checked before I left. A wing mirror indicator lens was missing and the manager assured me this was on order and would be posted to me post sale, true to her word I was sent a new sparkling matching 'pair' post sale too! She also obtained a copy of the cars recent service invoice which was not in with the cars book pack and post it to me post sale also. A great caring dealership with great after sales care from the Manager.

I arrive at Parkside Motors to pick up the car (bearing in mind that my commute was almost two hours) to find that the parking sensors, which were meant to be installed, had not been installed. I told them that I was on a tight schedule and I needed to be back at a certain time. They said that wasn't a problem and they would install the parking sensors within two hours. Four hours pass and they still haven't installed the parking sensors, in which I had now missed my scheduled arrival time back. As you could have guessed, I was disappointed in their lack of professionalism. A few months pass and someone notices that my wheel was wobbling slightly. I took it to the garage, only to find out that the alloy is irregular and that a previous owner had put a substantial amount of weight on the underside of the alloy. Parkside motors legally should have disclosed this when I bought the car, which they didn't. I call them to which they denied all allegations and in fact blamed me for it. Very unprofessional.