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63% Recommend
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11 reviews from our car dealer reviews community
Leave a review for Pat Kirk Ltd Strabane
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11 reviews from our car dealer reviews community

Leave a review for Pat Kirk Ltd Strabane
Leave a review
"Range Rover sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My husband just bought a fabulous Range Rover Sport which we saw on the website, from start to finish we were treated with respect, Richard McBride our sales man could not do enough for us , we were very pleased with the service given to us , I even received a beautiful bouquet of flowers and i am only the passenger, Thanks again Richard we could not fault your sales technique. 🤩🤩🤩🤩🤩

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+0 Found this review helpful

Richard mc Bride from Pat Kirk Ltd Strabane in response to Range Rover sport

Thanks for your very kind words! It was a pleasure meeting you both and I appreciate your patience throughout the process having a "trainee" Sales Executive help fulfil your dreams of owning this very special vehicle. Happy and safe motoring!

"avoid Mark Gallagher"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

this person not able to keep on responsibility , be careful guys ! once you will get some problems probably you will get just one answer - big LOL

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealing with Raymond peters was a breeze, He kept me informed all the way through the process sending me detailed videos of the vehicle,giving me advice and generally making the deal as smooth as possible Many thanks to Raymond and pat kirk Ford for a great deal John

"Pat Kirk Omagh"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes off Pat Kirk, Omagh, in March 2021, three days later 2 nox sensors malfunctioned at a cost of £1200 to repair. This warranty work was approved without any hassle, completed by Mercedes locally and paid for by the supplied Pat Kirks Ford warranty. The two Liams were excellent to deal with throughout. Can highly recommend.

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"Best Garage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My father has been dealing with pat Kirk for years and he was very good to him pat senior. I couldn’t ask for a better dealership in town and great staff. @ Pinky Senior.

"Avoid avoid avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 3-year-old Golf in Strabane. My experience of both Omagh & Strabane is very poor. Prepurchase, I regret not bringing a mechanic with me or getting it checked over post purchase. During test drive, I pointed out the battery key needed replaced and the brake disks were rough. I knew they weren’t servicing my car as they had serviced it 3 months beforehand. I was assured the car would be fully inspected however. Upon collection, when I started up the car, battery key warning light still remained. No big issue but I was dubious how a mechanic/valeter could inspect/wash a car and not spot the dash light. The battery key did get changed that day whilst we went to the nearby shops. Other precollection issues: At initial phone enquiry, I was told the car had a full-service history. When I went to view the car, the service book could not be found, and they could only provide paperwork for the service they did 3 months prior and an oral history for before that. They kept saying all service histories are gone digital yet couldn’t print me out this digital history. I suggested they order a new service book off VW. I then went to Belfast to get the prior services filled in after purchase. After doing the deal, I realised the car had no mudflaps. An understandable extra charge; but one I was overcharged for. I said nothing on the day as there'd already been enough delays with the battery key. 3 months later and my first service was due. By just looking at the car, my mechanic could see the rear pads were worn to nothing and disks corroded. I then noticed the service they last did said 20% rear pads remained on the invoice. I called Omagh to enquire and was told 20% is loads on a Golf. I then contacted 2 VW dealerships to ask when they change pads. Both said between 20 and 30%. Contacting Strabane sales, the response was ‘you have a warranty with the car’. Then realising brakes aren’t covered under their 3rd party warranty I was told sorry ’nothing they can do’. Being surprised how a car was sold in this condition, all the salesperson could say was 'they knew nothing about brakes' and the car was originally an Omagh car and I’d have to contact them. Here I was passed from Strabane sales to Omagh sales, Omagh service and Omagh management over a number of weeks for a simple brake issue. When Omagh contacted me, they clearly stated ‘they won’t be putting any pads or disks on my car’. All they could refer to was the miles I covered in the car and not explain why the car was sold in that condition. When they realised my car was due a service, the offered to replace the rear pads and disks free if I paid £300 for a service. Declining this offer, they now wanted to 'inspect the car' despite me sending pics. This was no issue. Here, they noted the rear disk corrosion but stated rear pads had now 40% remaining. The Service manager said he'd have to speak with senior management and would call me Monday. I said I'd been messed about for 3 weeks now and could he not go into his ‘senior management’ in the office next door. At this point, myself and father were brought into the senior managers office. I’ve never met a more patronising and rude man. His attitude was ‘who did we think we were’ stating ‘he employs managers to deal with people like us’. The manner in which we were berated was uncalled for considering how courteous, realistic, and fair I had been at all times. That Monday I got a call to say as a gesture of goodwill, they would cover ‘only’ the rear disks. I'd have to pay for the rear pads + 1 hr labour (£129). Without any goodwill, my own mechanic quoted me the same price using VW parts. Losing all trust and credibility I got the work done myself. My mechanic confirmed that both front&rear disks&pads needed replaced. I pursued the small claims court and got awarded full judgment. Payment was not received within the judgment timeframe. After engaging a solicitor, full payment was then received. The only small thing is their extended used car warranty is very good. To date, its covered 2 rear shocks+ a full timing belt kit.

"Awful customer service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pat Kirk Ltd Stabane washed my car during service basically scouring the paint with dirt on all the panels. Pat Kirk himself couldn't comprehend that they had any responsibility!!!!!!! I am fuming. From this I would conclude they are not honerable. They will wash their hands of any issue you have unless you can prove they are at fault.

"A GREAT COMPANY PAT KIRK LTD "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the car sales man Mark at Pat kirk garage in Strabane very friendly helpful when i phoned regarding a car that i had seen on their website Mark was very accommodating when i told him i had just passed my test and had no way of getting to Strabane to look at the car i was interested in. He told he would bring the car to their Garage Pat Kirks Omagh. Which he did the next day i found he wasn't pushing the car on me he was very straight up front and honest. I struck a deal for the car took a test drive was happy with car. (When i would be buying my next car it would most definitely be at pat kirks Strabane or Omagh dealers).

"great service and good to do business "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Pat Kirk Strabane are good to do business with, honest in all their dealings, good range of cars/vans and at realistic prices, they also give realistic process on your trade in, ask for Phil

"Watch Out!"
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Be careful when buying a car from this dealership. They want your money and they want your money again when things go wrong. They want your money for things that may not need changing at service intervals they will do their upmost not to resolve your problems if it is going to cost them time cash or effort. Shop around there are car dealers that will give you value for money and a fair level of customer care .

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Dealership Information

Pat Kirk Ltd Strabane is an Franchise dealership that is based in Strabane. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.6 out of 5 stars — Rated Very Good
Excellent
7
Very Good
0
Average
0
Poor
2
Terrible
2

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  • Contact Information

    Address

    Pat Kirk Ltd Strabane
    195 Lower Main Street
    Strabane
    Derry and Strabane
    BT82 8BD

    Get in touch

    028 7138 2339
    http://www.patkirk.com

    Opening times

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    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    9%
    Percent of reviews responded to by this dealer

    Additional Information About Pat Kirk Ltd Strabane

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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