James M, March 2025
"Massive green tick ✅"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
As I told Zak when I was buying the car, I've not had the best of luck in the past. My previous cars have always had faults pretty quickly, but I'm glad to say I've had no issues with my Fiesta so far. All's going well which is a massive green tick as far as I'm concerned. Pavillion Car Sales was actually recommended to me in a local community group chat. I used to work in the Industry myself, so I know a good dealership when I find one. I was in and out within one hour which even by my standards is seriously impressive.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Massive green tick ✅
Dear Customer,
Thank you for sharing your feedback. It’s great to hear that your Fiesta has been running well and that you felt confident choosing us. Recommendations and trust mean a lot, especially coming from someone who knows the industry. We're pleased the process was quick and straightforward for you. We're always here if you need anything in the future.
The Pavillion Car Sales Family
T S, March 2025
"Learning his trade well"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I don't do a lot of miles just local driving, but touch wood all's fine with the Hyundai i10 I bought from Pavillion Car Sales. I was assisted by a lovely young man who was as good as gold. He was really good with me and told me everything I needed to know. He’s a young fella but he’s learning the trade well—I even told his dad he’s great at his job. I call it as I see it, and he's going to be great.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Learning his trade well
Dear Customer,
Thank you so much for taking the time to share your experience. We're thrilled to hear that your Hyundai i10 is running smoothly and that our team member was able to assist you in such a positive way. It’s always great to hear that our staff’s efforts are making an impact—he’s certainly on his way to becoming a real asset to the Pavillion Car Sales Family. We truly appreciate your kind words and trust, and we're here for anything you might need moving forward.
Wishing you many happy miles ahead!
The Pavillion Car Sales Family
Daniel H, March 2025
"Suzuki Vitara"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car's been great so far and I’ve been using it daily for work with no issues. It’s actually been running really well. I was generally happy with the service from Zak at Pavilion, but there were a couple of things that could've been better. I had to change the oil not long after buying it and I felt the valet could have been done to a higher standard. That said, my overall experience was still positive, so I’ve given four stars. Not perfect, but still pretty good!
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Suzuki Vitara
Dear Customer,
Thank you for sharing your feedback with us. We’re so glad to hear that your Suzuki Vitara has been running well and serving you daily without any issues! We also appreciate your kind words about Zak—he’ll be thrilled to know he made a positive impact.
We’re sorry to hear about the oil change and valet service not meeting your expectations. We always strive for perfection, and we’ll be sure to take your comments on board to ensure that we continue improving.
Thank you again for your honest review, and we’re pleased that your overall experience was positive. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!
The Pavillion Car Sales Family
Arman N, March 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect guys to buy cars from. Never let's me down and made sure the car is in perfect condition before they gave it back to me.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Great service
Dear Customer,
Thank you for your fantastic feedback! We’re so pleased to hear that you’ve had such a positive experience with us and that we’ve consistently met your expectations. Your trust means a lot to us, and we’re grateful to have earned it.
If you ever need anything in the future, we’re always here to help!
The Pavillion Car Sales Family
Harry P, March 2025
"Open & honest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I’d been on the hunt for a Scirocco with a specific spec for a while so I was made up when I saw one pop up at Pavilion Car Sales, and even better, they’re only 30 minutes down the road! When I got there Zak greeted me, and he was brilliant. His customer service/general mannerisms were spot on and he was really open and honest about the car, which gave me loads of confidence in what I was buying. Since then, I’ve been very much enjoying it and I couldn’t have asked for a better experience with the dealership.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Open & honest
Dear Customer,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the exact Scirocco you were looking for and that Zak made such a positive impact with his customer service. Honesty and openness are so important to us, and we’re glad that Zak was able to give you the confidence you needed in your purchase.
We’re so happy to hear that you’re enjoying your car, and we truly appreciate you choosing us for your purchase. If you ever need anything in the future, we’re just a call away!
The Pavillion Car Sales Family
Tayler S, March 2025
"If you’re reading this, thanks so much!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
If I’m being completely honest, Pavillion Car Sales are absolutely brilliant—and that’s coming from someone whose car hasn’t been perfect...but the way they’ve handled everything has been faultless. I don’t live locally so when I was on my way to collect the car, the team kindly stayed open late for me which was a huge help. Then when I had an issue with the car, they were really apologetic, booked me in for a diagnostic straight away and got everything fixed quickly. It’s been perfect ever since, and I’m loving how fuel-efficient it is. I’ve got nothing bad to say—I definitely made the right choice buying from Pavillion. If you’re reading this, thanks so much!
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to If you’re reading this, thanks so much!
Dear Customer,
Thank you so much for your kind words and for sharing your experience. We’re truly sorry to hear that your car wasn’t perfect at first, but we’re so glad to know that we were able to resolve everything quickly and to your satisfaction. Going the extra mile to make sure you’re taken care of, especially when you’re traveling from afar, is something we always aim to do.
We really appreciate your understanding and are thrilled to hear you're now enjoying the fuel efficiency of your car. Your trust and positive feedback mean a lot to us, and we’re grateful that you chose to buy from the Pavillion Car Sales Family.
Thanks again, and if you ever need anything, don’t hesitate to get in touch!
The Pavillion Car Sales Family
Janette M, March 2025
"5/5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Found Hammad very friendly & helpful.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5/5
Dear Customer,
Thank you for your kind words! We’re so glad to hear that Hammad was able to assist you in a friendly and helpful manner. We’ll be sure to pass on your feedback to him.
If you need anything else in the future, we’re always here to help!
The Pavillion Car Sales Family
Janice F, March 2025
"An absolute pleasure"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Zac was amazing service and communication immaculate .. would always recommend family and friends .. an absolute pleasure. It was a delight to deal with you and thank you
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to An absolute pleasure
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that Zac provided you with amazing service and communication. It’s truly a pleasure to know that your experience was so positive, and we’re grateful for your recommendation to family and friends. We’ll be sure to pass your thanks along to Zac!
If you ever need anything in the future, we’re always here to help.
The Pavillion Car Sales Family
Luis R, March 2025
"So far, so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've driven around 2,000 miles in my Fiat 500X so far, and everything's been great. I found it online and since Pavilion Car Sales had exactly what I was looking for, I made the trip from Brighton to Crawley. I'm really happy with the car, but I haven’t given full marks because although the dealership did follow up to check how I was getting on (which I appreciated), it wasn’t until two months after the purchase.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to So far, so good
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that your Fiat 500X has been running great after your 2,000-mile journey. We’re also glad that we had exactly what you were looking for, and we appreciate you making the trip from Brighton to Crawley.
We do apologize for the delay in following up, and we appreciate your feedback. We’re always looking for ways to improve our service, and your comments will certainly help us with that. We’re glad that you’re happy with the car & service overall, and if you ever need anything in the future, don’t hesitate to get in touch!
The Pavillion Car Sales Family
Christopher F, March 2025
"Can't knock them"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can’t fault the service I received from Zak and the guys over at Pavilion. After buying my Ford Kuga I noticed some issues with the brakes wobbling at high speeds. I reached out to Zak and even though the repairs weren’t covered under warranty, he generously covered 50% of the cost to replace the front discs and pads for me. You can’t get fairer than that.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Can't knock them
Dear Customer,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you were pleased with the service you received from Zak and the team. It’s always our goal to go above and beyond for our customers, and we’re glad we were able to assist you with the repairs in a fair and helpful way.
We really appreciate your kind words, and it’s great to know that your Ford Kuga is now running smoothly. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!
The Pavillion Car Sales Family
Car Leasing Available Here
Want Your Car Delivered? Get A Quote
