Daniel T, March 2025
"Son's first car "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My son's learning to drive at present, so we decided to buy him a car to learn in. It's not in constant use, but so far so good and we've not had any dramas with the car which is a good sign. Zak at Pavillion Car Sales seemed like a really nice bloke who was personable and helpful. I've awarded 4/5 as the tyre pressure monitor's been on since collection, but other than that we've no complaints.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Son's first car
Dear Customer,
Thank you for sharing your experience with us! We’re glad to hear that the car is working well for your son’s driving lessons and that Zak made a positive impression with his personable and helpful service.
We sincerely apologize for the tyre pressure monitor issue and appreciate you bringing it to our attention. We’re always here to help with any concerns, and we’ll make sure this is addressed promptly.
Thank you again for your feedback, and if you ever need anything else, please don’t hesitate to reach out!
The Pavillion Car Sales Family
Bhani S, March 2025
"BMW 4 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Writing this review to say thanks to Pavillion Car Sales for providing excellent service. We're really happy with our choice of car and feel like Zak deserves 5/5 for his efforts.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to BMW 4 Series
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your car and that Zak’s efforts made a positive impact on your experience. We’ll be sure to pass on your kind words to him—he’ll be delighted!
If you need anything in the future, we’re always here to help. Thanks again for choosing Pavillion Car Sales!
The Pavillion Car Sales Family
Anonymous, March 2025
"Very happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My brother-in-law was struggling to find an Audi Q3 he liked in Scotland, so we widened the search before finding one at Pavillion Car Sales in Crawley. Everything about the car and the service was great, and he's been very happy with the vehicle since.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Very happy
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that your brother-in-law found the perfect Audi Q3 with us, and that both the car and our service met his expectations. We’re always happy to help customers from near and far find exactly what they’re looking for.
If you or your family ever need anything in the future, we’re always here to assist. Thanks again for choosing Pavillion Car Sales!
The Pavillion Car Sales Family
Robina N, March 2025
"First hybrid vehicle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I haven’t driven my Toyota Auris much due to a recent knee replacement, but so far everything seems great. This is my first hybrid, and I was initially a bit unsure about preserving the battery. However Zak at Pavilion was incredibly helpful, and promptly ordered a replacement without hesitation which was very much appreciated.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to First hybrid vehicle
Dear Customer,
Thank you for sharing your experience with us. We’re glad to hear that everything is going well with your Toyota Auris, and we’re especially happy that Zak could assist you with your concerns. It’s always our goal to provide helpful and prompt service, and we’re so pleased that we could make a difference for you.
Wishing you a smooth recovery from your knee replacement, and if you ever need anything, we’re here to help!
The Pavillion Car Sales Family
Jim B, March 2025
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We bought the Qashqai for my wife and she’s been using it daily for the school run. I haven’t heard any complaints, so she must be getting on okay—no news is good news!. I also can’t fault Pavilion Car Sales...they reserved the car for me when I called, and it was ready and waiting when we arrived. No complaints.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to No complaints
Dear Customer,
Thank you for your great feedback! We’re so glad to hear that the Qashqai is working well for your wife and that everything has been smooth so far. We’re also pleased to know that the car was ready and waiting for you when you arrived—ensuring a seamless experience is always our priority.
If you ever need anything else, don’t hesitate to reach out. We’re here to help!
The Pavillion Car Sales Family
Eva G, March 2025
"Great customer service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can't remember the name of the salesman who assisted me when buying my VW Golf last month, but he provided great customer service! I'm getting on really well with the car and feel super pleased with my choice. The adaptive cruise function's errored recently, so I'm hoping it's covered under my warranty.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Great customer service!
Dear Customer,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re enjoying your VW Golf and that you felt well looked after during your visit! We’re sorry to hear about the adaptive cruise issue — please do get in touch with us so we can help you check the warranty cover and get it sorted for you.
We’re always here if you need anything, and we hope you continue to enjoy your new car!
The Pavillion Car Sales Family
Anonymous, February 2025
"Happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Super happy with both my car & the service I received from Zak ad the guys at Pavillion Car Sales. No reason to not score 5/5
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Happy customer
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you’re super happy with both your car and the service you received from Zak and the team. Your 5/5 rating means a lot to us, and we’re so pleased we could make your experience a positive one.
If you ever need anything in the future, we’re only a call away!
The Pavillion Car Sales Family
Mark C, February 2025
"5 Stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good service :D
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5 Stars
Dear Customer,
Thank you for your feedback! We’re really happy to hear you were pleased with our service. It was a pleasure assisting you, and we’re always here if you need anything in the future.
The Pavillion Car Sales Family
Samantha R, February 2025
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff was friendly, answered all of my questions and gave plenty of time to think over my decisions.
Car is good quality.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to No complaints
Dear Customer,
Thank you for taking the time to share your experience! We’re so pleased to hear that you felt well-supported by our team and had the time you needed to make your decision. It’s great to know you're happy with the quality of your car too.
If you ever need any assistance in the future, we’re always happy to help.
The Pavillion Car Sales Family
Sara C, February 2025
"5/5 Customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Zak was very helpful, kept us well informed and wasn't a pushy salesman.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5/5 Customer service
Dear Customer,
Thank you for your lovely feedback! We’re delighted to hear that Zak made your experience a positive one. We believe buying a car should be a relaxed and informed process, so it’s great to know you felt well looked after without any pressure.
If you need anything in the future, we’re always here for you.
The Pavillion Car Sales Family
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