Arman N, March 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect guys to buy cars from. Never let's me down and made sure the car is in perfect condition before they gave it back to me.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Great service
Dear Customer,
Thank you for your fantastic feedback! We’re so pleased to hear that you’ve had such a positive experience with us and that we’ve consistently met your expectations. Your trust means a lot to us, and we’re grateful to have earned it.
If you ever need anything in the future, we’re always here to help!
The Pavillion Car Sales Family
Harry P, March 2025
"Open & honest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I’d been on the hunt for a Scirocco with a specific spec for a while so I was made up when I saw one pop up at Pavilion Car Sales, and even better, they’re only 30 minutes down the road! When I got there Zak greeted me, and he was brilliant. His customer service/general mannerisms were spot on and he was really open and honest about the car, which gave me loads of confidence in what I was buying. Since then, I’ve been very much enjoying it and I couldn’t have asked for a better experience with the dealership.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Open & honest
Dear Customer,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the exact Scirocco you were looking for and that Zak made such a positive impact with his customer service. Honesty and openness are so important to us, and we’re glad that Zak was able to give you the confidence you needed in your purchase.
We’re so happy to hear that you’re enjoying your car, and we truly appreciate you choosing us for your purchase. If you ever need anything in the future, we’re just a call away!
The Pavillion Car Sales Family
Tayler S, March 2025
"If you’re reading this, thanks so much!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
If I’m being completely honest, Pavillion Car Sales are absolutely brilliant—and that’s coming from someone whose car hasn’t been perfect...but the way they’ve handled everything has been faultless. I don’t live locally so when I was on my way to collect the car, the team kindly stayed open late for me which was a huge help. Then when I had an issue with the car, they were really apologetic, booked me in for a diagnostic straight away and got everything fixed quickly. It’s been perfect ever since, and I’m loving how fuel-efficient it is. I’ve got nothing bad to say—I definitely made the right choice buying from Pavillion. If you’re reading this, thanks so much!
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to If you’re reading this, thanks so much!
Dear Customer,
Thank you so much for your kind words and for sharing your experience. We’re truly sorry to hear that your car wasn’t perfect at first, but we’re so glad to know that we were able to resolve everything quickly and to your satisfaction. Going the extra mile to make sure you’re taken care of, especially when you’re traveling from afar, is something we always aim to do.
We really appreciate your understanding and are thrilled to hear you're now enjoying the fuel efficiency of your car. Your trust and positive feedback mean a lot to us, and we’re grateful that you chose to buy from the Pavillion Car Sales Family.
Thanks again, and if you ever need anything, don’t hesitate to get in touch!
The Pavillion Car Sales Family
Janette M, March 2025
"5/5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Found Hammad very friendly & helpful.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5/5
Dear Customer,
Thank you for your kind words! We’re so glad to hear that Hammad was able to assist you in a friendly and helpful manner. We’ll be sure to pass on your feedback to him.
If you need anything else in the future, we’re always here to help!
The Pavillion Car Sales Family
Janice F, March 2025
"An absolute pleasure"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Zac was amazing service and communication immaculate .. would always recommend family and friends .. an absolute pleasure. It was a delight to deal with you and thank you
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to An absolute pleasure
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that Zac provided you with amazing service and communication. It’s truly a pleasure to know that your experience was so positive, and we’re grateful for your recommendation to family and friends. We’ll be sure to pass your thanks along to Zac!
If you ever need anything in the future, we’re always here to help.
The Pavillion Car Sales Family
Luis R, March 2025
"So far, so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've driven around 2,000 miles in my Fiat 500X so far, and everything's been great. I found it online and since Pavilion Car Sales had exactly what I was looking for, I made the trip from Brighton to Crawley. I'm really happy with the car, but I haven’t given full marks because although the dealership did follow up to check how I was getting on (which I appreciated), it wasn’t until two months after the purchase.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to So far, so good
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that your Fiat 500X has been running great after your 2,000-mile journey. We’re also glad that we had exactly what you were looking for, and we appreciate you making the trip from Brighton to Crawley.
We do apologize for the delay in following up, and we appreciate your feedback. We’re always looking for ways to improve our service, and your comments will certainly help us with that. We’re glad that you’re happy with the car & service overall, and if you ever need anything in the future, don’t hesitate to get in touch!
The Pavillion Car Sales Family
Christopher F, March 2025
"Can't knock them"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can’t fault the service I received from Zak and the guys over at Pavilion. After buying my Ford Kuga I noticed some issues with the brakes wobbling at high speeds. I reached out to Zak and even though the repairs weren’t covered under warranty, he generously covered 50% of the cost to replace the front discs and pads for me. You can’t get fairer than that.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Can't knock them
Dear Customer,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you were pleased with the service you received from Zak and the team. It’s always our goal to go above and beyond for our customers, and we’re glad we were able to assist you with the repairs in a fair and helpful way.
We really appreciate your kind words, and it’s great to know that your Ford Kuga is now running smoothly. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!
The Pavillion Car Sales Family
Daniel T, March 2025
"Son's first car "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My son's learning to drive at present, so we decided to buy him a car to learn in. It's not in constant use, but so far so good and we've not had any dramas with the car which is a good sign. Zak at Pavillion Car Sales seemed like a really nice bloke who was personable and helpful. I've awarded 4/5 as the tyre pressure monitor's been on since collection, but other than that we've no complaints.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Son's first car
Dear Customer,
Thank you for sharing your experience with us! We’re glad to hear that the car is working well for your son’s driving lessons and that Zak made a positive impression with his personable and helpful service.
We sincerely apologize for the tyre pressure monitor issue and appreciate you bringing it to our attention. We’re always here to help with any concerns, and we’ll make sure this is addressed promptly.
Thank you again for your feedback, and if you ever need anything else, please don’t hesitate to reach out!
The Pavillion Car Sales Family
Bhani S, March 2025
"BMW 4 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Writing this review to say thanks to Pavillion Car Sales for providing excellent service. We're really happy with our choice of car and feel like Zak deserves 5/5 for his efforts.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to BMW 4 Series
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your car and that Zak’s efforts made a positive impact on your experience. We’ll be sure to pass on your kind words to him—he’ll be delighted!
If you need anything in the future, we’re always here to help. Thanks again for choosing Pavillion Car Sales!
The Pavillion Car Sales Family
Anonymous, March 2025
"Very happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My brother-in-law was struggling to find an Audi Q3 he liked in Scotland, so we widened the search before finding one at Pavillion Car Sales in Crawley. Everything about the car and the service was great, and he's been very happy with the vehicle since.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Very happy
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that your brother-in-law found the perfect Audi Q3 with us, and that both the car and our service met his expectations. We’re always happy to help customers from near and far find exactly what they’re looking for.
If you or your family ever need anything in the future, we’re always here to assist. Thanks again for choosing Pavillion Car Sales!
The Pavillion Car Sales Family
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