Robina N, March 2025
"First hybrid vehicle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I haven’t driven my Toyota Auris much due to a recent knee replacement, but so far everything seems great. This is my first hybrid, and I was initially a bit unsure about preserving the battery. However Zak at Pavilion was incredibly helpful, and promptly ordered a replacement without hesitation which was very much appreciated.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to First hybrid vehicle
Dear Customer,
Thank you for sharing your experience with us. We’re glad to hear that everything is going well with your Toyota Auris, and we’re especially happy that Zak could assist you with your concerns. It’s always our goal to provide helpful and prompt service, and we’re so pleased that we could make a difference for you.
Wishing you a smooth recovery from your knee replacement, and if you ever need anything, we’re here to help!
The Pavillion Car Sales Family
Jim B, March 2025
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We bought the Qashqai for my wife and she’s been using it daily for the school run. I haven’t heard any complaints, so she must be getting on okay—no news is good news!. I also can’t fault Pavilion Car Sales...they reserved the car for me when I called, and it was ready and waiting when we arrived. No complaints.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to No complaints
Dear Customer,
Thank you for your great feedback! We’re so glad to hear that the Qashqai is working well for your wife and that everything has been smooth so far. We’re also pleased to know that the car was ready and waiting for you when you arrived—ensuring a seamless experience is always our priority.
If you ever need anything else, don’t hesitate to reach out. We’re here to help!
The Pavillion Car Sales Family
Eva G, March 2025
"Great customer service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can't remember the name of the salesman who assisted me when buying my VW Golf last month, but he provided great customer service! I'm getting on really well with the car and feel super pleased with my choice. The adaptive cruise function's errored recently, so I'm hoping it's covered under my warranty.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Great customer service!
Dear Customer,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re enjoying your VW Golf and that you felt well looked after during your visit! We’re sorry to hear about the adaptive cruise issue — please do get in touch with us so we can help you check the warranty cover and get it sorted for you.
We’re always here if you need anything, and we hope you continue to enjoy your new car!
The Pavillion Car Sales Family
Anonymous, February 2025
"Happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Super happy with both my car & the service I received from Zak ad the guys at Pavillion Car Sales. No reason to not score 5/5
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Happy customer
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you’re super happy with both your car and the service you received from Zak and the team. Your 5/5 rating means a lot to us, and we’re so pleased we could make your experience a positive one.
If you ever need anything in the future, we’re only a call away!
The Pavillion Car Sales Family
Mark C, February 2025
"5 Stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good service :D
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5 Stars
Dear Customer,
Thank you for your feedback! We’re really happy to hear you were pleased with our service. It was a pleasure assisting you, and we’re always here if you need anything in the future.
The Pavillion Car Sales Family
Samantha R, February 2025
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The staff was friendly, answered all of my questions and gave plenty of time to think over my decisions.
Car is good quality.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to No complaints
Dear Customer,
Thank you for taking the time to share your experience! We’re so pleased to hear that you felt well-supported by our team and had the time you needed to make your decision. It’s great to know you're happy with the quality of your car too.
If you ever need any assistance in the future, we’re always happy to help.
The Pavillion Car Sales Family
Sara C, February 2025
"5/5 Customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Zak was very helpful, kept us well informed and wasn't a pushy salesman.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5/5 Customer service
Dear Customer,
Thank you for your lovely feedback! We’re delighted to hear that Zak made your experience a positive one. We believe buying a car should be a relaxed and informed process, so it’s great to know you felt well looked after without any pressure.
If you need anything in the future, we’re always here for you.
The Pavillion Car Sales Family
Kristina R, February 2025
"5 stars!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nice staff, willing to help with everything!
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5 stars!
Dear Customer,
Thank you for your kind words! We’re so pleased to hear you found our staff helpful and approachable. It was a pleasure assisting you, and we’re always here if you need anything in the future.
The Pavillion Car Sales Family
Millie W, February 2025
"Trustworthy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Friendly and honest service from the dealer. Offered me a good price in part exchange and made the process very easy for me.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Trustworthy
Dear Customer,
Thank you for your wonderful feedback! We’re really happy to hear that you found our service friendly, honest, and straightforward. Making the process easy and offering fair deals is exactly what we aim for, so it’s great to know we delivered for you.
If you ever need anything in the future, we’re always here to help!
The Pavillion Car Sales Family
Simon D, February 2025
"Nothing to grumble about"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All good, cant fault them.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Nothing to grumble about
Dear Customer,
Thank you for the great review! We’re so pleased to hear you had a faultless experience with us. It truly means a lot to know you were happy with everything.
We’re always here if you need us in the future!
The Pavillion Car Sales Family
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