Paynes Road Vehicle Centre reviews, Southampton
4% Reviews
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76% Recommend
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21 reviews from our car dealer reviews community
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21 reviews from our car dealer reviews community

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"Everything was okay! "
4.5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A 2 hour drive to get from my house to Paynes Road Vehicle Centre. Everything went okay. There was no issues with the Volvo I bought of off them, That's why I would recommend this dealership.

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"Good enough! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Nissan we got from Paynes Road Vehicles is a good little car and had no issues at all as of yet. The deal was done quick and my Missus went and picked up with no problems. I recommend this dealership.

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"mb"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a BMW last month...I like to wait a month before reviewing with anything I purchase! Dealt with Scott, very professional but in no way pushy (I never buy from pushy salesmen).

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"Jack"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought this car with my heart and not my head and regretting it ever since Alarm bells should have started ringing when I walked in the office with its ropey pictures of Las Vegas on the walls and Mark the salesman looking like he has just rolled out of a jumble sale. Experienced some problems (still not sorted) went to see the salesman and all he could do with a grunt is scribble down his bosses number and said "you need to talk to him" Beware the warranty is capped at £250 which in the big scheme of things is worthless

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Worhshop Team from Paynes Road Vehicle Centre in response to Jack

Hello Jack, We apologise for your bad experience with our dealership but we certainly do our level best to deliver great after sales services. May you kindly provide me with the registration number of the vehicle you bought from us so I can personally follow this through. We are more than happy to resolve all your uncertainty in the quickest time possible. Mark did the right thing by passing you to the relevant person who can then look after the issues to the highest level possible. Mark is a friendly, honest, helpful salesman and is unfair to describe him so low. Hopefully we can turn this into a better relationship with you and make another valued customer happy with our service. We look forward to doing business with you again. Workshop Manager.

"sarahn"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic service - 3rd car bought / swapped with the garage in Totton and Southampton branches. My partner has also now purchased a car too from them. I could not recommend them enough - They have fixed problems for me prior to taking the car and have always given me a fair price. I have bought a mini this month from them after trading my car in, I noticed on the way home the back windscreen wiper was not working, they called me and straight away, they are fixing it for me this Friday -- Cannot qualm with that. These guys have always given me very good service, and it is a pleasure doing business with them and their quality cars.

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"Frustrated customer"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales side was dealt with well and gave you confidence that this was a reputable dealer who would provide peace of mind with a full service at purchase and three month warranty. We had several issues with our car within the first month, after four very frustrating visits to their repair centre over two months where our issues were not resolved I can only say beware, we are still trying to get a resolution after getting our vehicle repaired elsewhere, the repair side is poorly managed with no one taking responsibility, your vehicle is left on empty after being left with half a tank of fuel so draw your own conclusions as to what happens, certainly not repairs.

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"car buyer in southampton"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't of been any quicker or easier, they had everything sorted on time and all the paperwork organised and I was pretty much in and out in minutes.

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"out of pocket"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reasonably priced for what was advertised but unfortunately the car was not prepared adequately and had multiple ongoing issues - all were promised to be resolved and indeed the car was in with them for some considerable time to try to resolve the issues. Some were fixed but after 4 months and still without doors that lock and now with >£1000 of bills from incorrectly installed parts that needed fixing after a breakdown and all has gone deathly quiet. No response to attempts to contact and I am now having to take legal action to attempt to reclaim costs that are covered under Sales Of Goods Act. A real shame as initially I would have given them a thumbs up. Instead I can only advise buyer beware of Paynes Road Vehicle Centre.

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"Wookie"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my car form this dealership in June of this year (2015). They were efficient and helpful and pleasant to deal with. In the three months since purchase I haven't had any problems with the car.

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"Wei"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my lovely Ford Fiesta 2006 from Paynes Road Vehicle Centre. Their service has been very professional and helpful. The car drives like a charm. The money I paid worth every penny. I would recommend their vehicle centre to anyone who is looking to purchase a car.

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Dealership Information

Car Dealer Reviews was informed that Paynes Road Vehicle Centre is no longer trading. In October 2015 a fire meant that this business was closed down, we are unsure if they have reopned, we have however noticed that their website is no longer active.

http://www.dailyecho.co.uk/news/13887178.UPDATE__Flames_shot_through_roof_of_building_at_Southampton_car_dealership_as_it_was_destroyed_in_blaze/

If anyone has any further information then please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
21 reviews3.9 out of 5 stars — Rated Very Good
Excellent
13
Very Good
3
Average
0
Poor
3
Terrible
2

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Contact Information

Address

Paynes Road Vehicle Centre
Paynes Road
Southampton
Hampshire
SO15 3BX

Get in touch

02381 159036

Opening times

Sorry, we don't have opening times for this dealership

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Dealership Statistics

76%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
66%
Thought issues were resolved quickly and easily
4%
Percent of reviews responded to by this dealer

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Additional Information About Paynes Road Vehicle Centre

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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