I bought a Mercedes’ e class from Peter vardy in October and reported an issue with the car right away with the start stop system and was assured that this would be repaired, so here I am 9 weeks later with the same issue still unsolved. I had been dealing with Craig in aftersales but due to his ignorance and lack of knowledge in what he was talking about I tried to talk to his manager, even more ignorant he wouldn’t even answer or call me back. I eventually spoke to Christine in the complaint’s department who took up the issues, and done her best to help the situation. I was eventually approached by one of the directors (Scott) on my 3rd visit to the hillington branch, who took up all the complaints that I had, and has done his best to resolve these ongoing issues. My real complaint really is with the aftersales side of the business, it’s abysmal David

Never again will I touch this place.

Last 3 cars purchased from petter Vardy Motherwell I’ve tried to purchase 4th but through petter Vardy cars online never again you have kids who don’t have a clue working for you instead of experienced staff never again Ever

One of, if not the worst customer experience of my life so far. Bought a relatively new car for a modest amount of money. All great until driving the car home and it broke down 40minutes into the journey home. Cars break down, this is understandable. The customer service from here on in was atrocious. We were left without a car for 5 weeks whilst the car was recovered, worked on, promised to be returned, held up as the mechanics had fitted the wrong part and then belittled by the customer service manager. I had to repeatedly ask for my deposit to be returned to us after the sale. We had to spend money borrowing cars to tide us over until the car was returned to us. I was told that the anxiety I faced during the car being off the road was “just a little bit of stress” by the customer service manager who clearly had no time for me. Our family holiday was almost ruined as all of this happened 3 days prior to departure. Over 60 phone calls were made to the company trying to find out what was going on. I ABSOLUTELY WOULD NOT buy from this company again.

Bought a Renault clio discovered the back passenger door was a different door fro the other 3 which had electric windows this one had a winder on it questoned this with the manager who said and a quote this branch is a shambles ave just moved down from Motherwell branch got the log book in car has been in a category c smash so obviously we wonted a different car still nothing our car wee traded in has gone absolutely shocking attitudes all round

Bought a car - very helpful salesperson (Stephanie Carr) who waited behind to help us with our choice. Paid the balance and changed my insurance the night before it was due to be collected. Got a phone call on the day to say they didn't know where the car was and thought it might be in Dundee. Nobody called me back - had to call approx 5 times and eventually refused to leave my number for another call back and held for a manager. My husband had found the car in Dundee before the Glasgow branch knew where it actually was. Was told by Glasgow it was a starter motor issue but Dundee branch offered to sell it to my husband and said there was nothing wrong with the starter motor. A truly awful experience and a total waste of Annual Leave and time spent trying to switch my insurance details back to my original car.

Avoid at all costs i purchased a car from the Hillington Road branch but when i went back as arranged only to be told the car had been sent to Aberdeen but could not explain why the salesmen Dustin -Reece & Jack Arnot all promised to help & call me back ,they did not until i repeatably called their number , I called customer service was promised a response within 48 hours this never happened ,it is now 14 days since I went to see the car but have no idea if & when i will receive the car ,AVOIDE this company dealer service we found was very very poor they take your money & then hide ,not even worth one star

I was very unhappy with the service at carz in glasgow today. Went into the reception was seen by young lady who took my details passed me on to the service department. Got to the service department no one wanted to bother with me as there are all on the mobile phone ask for a number to their service team and was told to go outside and look 😡😡😡