AVOID PETER VARDY VAUXHALL AT ALL COST! The most HORRIBLE EXPERIENCE I have ever had dealing with a company! Bought a car from Billy (Sales) who said how buying a car is life’s second biggest purchase and that Peter Vardy would look after you - complete lies. UNTRUSTWORTHY company, DISORGANISED and no one keeps their promises. The car sold to me is a faulty 68 plate insignia (12900 miles), that had 2 EML lights within a week. I phoned the Complaints Team 3 times and I spoke with David (reception) who said he would pass the details to Amy (complaints officer), however no one called me back. Despite being 4 times in PV, not even once did I get an apology from Billy for the whole inconvenience caused. Before completing the purchase, Billy advised how the car goes through a complete and robust Quality Check and he ensured me that everything was going to be top-notch before handing the vehicle over. On handover day (Friday 23/04/21) the car was DIRTY, both inside and outside (when I cleaned the car myself that night I found someone's NAILS in the rear door compartment). In addition, the car was MISSING an inflation kit and had a DAMAGED driver’s door (2cm scratch), which I could clearly see was fresh. I was told I would need to come back another day to get the door fixed and to get the inflation kit. Clearly, they hadn’t done their quality check beforehand as originally promised. On the next day, only after 50 miles in the car I got an EML light on. I went to PV and was told to come on Monday 26/04 at 12.30pm since service was shut over the weekend. I went to PV on Monday as being told, but no one knew I was coming. I was NOT booked in for inspection and I wasted a whole trip, only to be told to come back on Tuesday morning (27/04) by the Service department (this could have been arranged over the phone). Miscommunication happens, but Morgan at Service was so arrogant - instead of offering a solution such as a lift back the next day, she kept saying that’s the process and they couldn’t do anything about it, while being passive-aggressive. I had to phone every day for 3 days to check the progress of the car as there was a part delay and I kept being told I will get a call back with updates but I didn’t received a single call back, not even when the car was eventually ready for collection. On collection day, the car mats were dirtier than I had left the vehicle. Moreover, to pour oil on the flames, I noticed the front plate had fallen off. I immediately rushed back in and the only genuinely nice person I met at PV was Kevin, who was quick to take the vehicle back in the workshop and screwed the plate in. Today 01/05 I drove 20 miles and all sorts of lights came on flashing - Ad Blue 500 miles left (provided that ad blue was 100% full when driving away), Ad blue system service required, Vehicle service required, EML light on. This is truly the most horrible experience a first-time car buyer could ever have who’s owned a car for just 7 days. This is the 2nd time an EML light comes on a Saturday after service is shut. My car would need to be booked in again and God knows how long it would stay with PV and even if they fix it, not sure what else they would brake along the process. Being a brand new car owner of a 2-year old vehicle, I am unable to go on a long-distance weekend trip due to worrying over whether another engine light will come on and that the car may let me down in the middle of nowhere. Not to mention the £40 new vauxhall matts Billy had sold us on top of the car price which are the wrong size for our car and don’t fit. Today I noticed the car’s air conditioning display was pushed in on one side (possibly due to past repairs). If only I could give the car back and get a full refund I would do it with absolute pleasure if that would mean I don’t have to deal with anyone from Peter Vardy ever again!!! N.B. I have noticed a GDPR issue by receiving the car with previous Bluetooth connections left in the system.

Well this is the worst dealership I ever had business with. The story: I bought a car for 9 grands in January from their shop in Dundee. The staff was friendly, explained everything etc.. I noticed that there were some issues in MOT and they said they will fix it. It all sounded great so I went forward with it. After I got the car, I asked them by email 3 times if the MOT was fixed and got 0 responses. When I called and asked they hung up. I was just amazed by the aftersales support, I have never encountered something as bad. I also noticed that they wrote in the service log that the service was made, but after I inspected the car I've seen that it was not. I've used the cars for less than 2 months to commute from Perth to Edinburgh and when I moved to Edinburgh I've decided to sell the car. I went to Peter Vardy since I thought that I will get the best price since I bought it from the less than 2 months ago. I was terribly wrong. They bought it for 7 grands since I honestly didn't have the time to deal with other suppliers. But ok that was my choice. The day after I dropped the car there I've noticed that I forgot the Plug and Drive unit from the insurance in the car. I messaged them 2 times, no response. I called and after I explained the situation the hung up again. So again, TERRIBLE after sales. Now I need to pay 50 £ for the unit. Short story: the most terrible after sales I have ever experienced. Never returning back to them. Would definitely not recommend.

Purchased an Audi 2 months ago and has already had to be put back twice to get fixed, engine management light came in 2 days after purchasing and couldn’t drive for 2 weeks, terrible service from the person who sold the car, I had to book everything in myself and heard nothing back, I was also promised money back as a gesture for all the hassle and received nothing! After having it back a week another warning light came on and having to get it taken back in to get fixed - and again unable to drive! Paying £15,000 for a car to not be able to use and for the service given to be so awful! Would no recommend purchasing from here. The lady at services has been the only helpful person, but sales and the aftercare are absolutely horrendous.

will keep it brief and hopefully give you enough to make you go elsewhere and avoid PV like the plague. Add in alloy cover, extended warranty and gap insurance into the deal without asking if you want it and without showing you any information on those products, when I queried it I was told i had said during our chat around the showroom car park that those products would be beneficial to me...con men Car was supposed to have a covid deep clean, it was disgusting with crumbs, hair and sweet wrappers in the seats, steering wheel, handbrake and gear knob ingrained with dirt, windows filthy, rear head lining had vomit on it, £100 I had to spend on products and 4hrs of my time to clean it...liars Had to constantly phone about missing paperwork and wrong information on emails, phone calls about complaints not returned, had to threaten legal action to get complaints dealt with. Supposed to take the car in for its first MOT (free) but I won't be because I won't let them near the car after reading other reviews, they apparently serviced the car before I got it but it will be getting a service with the MOT from Toyota because I don't trust they will have done it at all after reading other reviews...avoid! So please go elsewhere and save your sanity, time and money, this place is a disgrace and needs a total overhaul, it's like a dumping ground for bad managers, dodgy salesmen and rubbish technicians and whoever cleans the cars needs sacking.