Phantom Motor Company were very thorough, easy procedure. Nothing wrong with the Mercedes GLC, all good overall.

I used Phantom Previously and they seem to be a good company. They always have a nice selection of cars and if you needed any help, Dylan would be there to assist you.

Really happy with the BMW 2 Series so far. We did have a bit of a struggle with the wheels after changing them, but apart from that everything has been fine and we’ve been enjoying the car. John at Phantom Motor Company was perfect and really helped us throughout the process. He was very helpful.

The Audi Q7 has been okay, and so was the service at Phantom Motor Company.

I would not recommend Phantom Motor Company based on my personal experience. I purchased a vehicle from them in April 2023. Before agreeing to buy the car, I specifically raised that the rear parking sensors were not working and I was told this would be rectified. Unfortunately, despite following this up several times, the issue was not properly resolved and I was eventually told to take the vehicle to Mercedes. I also felt pressured during the sales process to pay a £250 deposit before I had properly viewed the vehicle, which I did not feel was necessary. After purchasing the car, I experienced further issues. The AdBlue had not been properly topped up, despite being told the vehicle had been serviced. Front window tints had also been fitted before sale, which I later found were not compliant. I had to remove them and pay a £150 fine. The most serious issue has been with the wheels fitted to the vehicle. I have since been advised by Mercedes that the car had non-genuine 20-inch wheels fitted rather than the original specification. I have spent over £600 repairing cracked alloys and have now been advised that all four wheels need replacing, with related suspension concerns also identified. In my view, if a vehicle is being sold with upgraded, aftermarket, or non-standard wheels, this should be made clear before purchase. I would strongly advise prospective customers to ask whether the wheels and other parts are original manufacturer parts or aftermarket replacements, and to get this confirmed in writing before agreeing to buy. When I raised these issues with Phantom, I did not feel the response was helpful or that there was a meaningful attempt to resolve the matter. Based on my experience, I would advise prospective customers to inspect any vehicle carefully, ask clear questions about any modifications or non-original parts, and obtain written confirmation before purchasing.

Longin was a decent guy, he wasn't pushy at all and was really helpful throughout the purchase of the MG4. I would 100% recommend Phantom Motor Company to others.

Phantom had seemed to offer the right specification at the right time for the right price. I thought they were really flexible with us when it came to securing the car as we couldn’t pick it up for a few weeks.

Getting on perfectly fine with the Audi A1 and the buying experince was amazing!

Since the purchase of the BMW 5 series, it's been okay, although I have been trying to chase the service history and have been unable to get that. I've also had a few issues that have had to be repaired through the warranty company, so I would have preferred for more checks to have been done to the car. Gary was friendly, and the experience on the day was okay.

Initially I had an issue with the knock sensor on the exhaust, but the insurance company covered that, and since then the Land Rover has been great. When I was at Phantom, I dealt with 2 people, and they were both spot on, really nice people.