I would not recommend Phantom Motor Company based on my personal experience. I purchased a vehicle from them in April 2023. Before agreeing to buy the car, I specifically raised that the rear parking sensors were not working and I was told this would be rectified. Unfortunately, despite following this up several times, the issue was not properly resolved and I was eventually told to take the vehicle to Mercedes. I also felt pressured during the sales process to pay a £250 deposit before I had properly viewed the vehicle, which I did not feel was necessary. After purchasing the car, I experienced further issues. The AdBlue had not been properly topped up, despite being told the vehicle had been serviced. Front window tints had also been fitted before sale, which I later found were not compliant. I had to remove them and pay a £150 fine. The most serious issue has been with the wheels fitted to the vehicle. I have since been advised by Mercedes that the car had non-genuine 20-inch wheels fitted rather than the original specification. I have spent over £600 repairing cracked alloys and have now been advised that all four wheels need replacing, with related suspension concerns also identified. In my view, if a vehicle is being sold with upgraded, aftermarket, or non-standard wheels, this should be made clear before purchase. I would strongly advise prospective customers to ask whether the wheels and other parts are original manufacturer parts or aftermarket replacements, and to get this confirmed in writing before agreeing to buy. When I raised these issues with Phantom, I did not feel the response was helpful or that there was a meaningful attempt to resolve the matter. Based on my experience, I would advise prospective customers to inspect any vehicle carefully, ask clear questions about any modifications or non-original parts, and obtain written confirmation before purchasing.

Since the purchase of the BMW 5 series, it's been okay, although I have been trying to chase the service history and have been unable to get that. I've also had a few issues that have had to be repaired through the warranty company, so I would have preferred for more checks to have been done to the car. Gary was friendly, and the experience on the day was okay.

Looking for Macan Diesel ,Phantom Motors had correct spec . , Im from the Island of Lewis far up in Scotland so it was all over the Phone , They put the car through the workshop and found a couple of general issues which they sorted . Felt confident with the phone conversations with Jack the sales man . Went to pick the Macan and it was as described , super pleased . My 500mile journey back home was most enjoyable and no issues with the Macan . So many thanks to all at Phantom Motors

I came across Phantom Motor Company on AutoTrader while I was actually looking for a Range Rover. John, who I dealt with, was really good. I’d definitely recommend them.

My experience at Phantom Motor Company was alright, Chelsea was spot on. I had to wait a while on the day, so I can't give it a 5, but the Mercedes GLA has had no problems.

My new Audi A3 has been perfect. They were really good at Phantom Motor Company, they made the process quick and easy, and Amir was great. I would definitely recommend them to others.

I impulsively bought the BMW, since then it become my favourite thing, I love it! I saw that Phantom motor company had lots of cars on Autotrader, as soon as I saw the car in person I knew I was getting it. I had a few problem with the car I was part exchanging, but I think they handled it really well. Matt the guy I dealt with was sound didn’t egg me on to buy it straight away so it was dead smooth, I’m happy!

The R8 is going beautifully, its my favourite car, I wanted one last year but it had gone out of stock but luckily I saw it come up on Phantom motor company and was keen to get it! I'd seen Phantom quite a lot on Autotrader with a good stock of high end cars and reviews that spoke highly of them. The car was in near enough perfect shape and Matt the gentleman who looked after me, he was good, during the stage of purchasing and then, obviously, aftercare as well, getting everything sorted for the collection. Everything ran seamlessly and I'd be more than happy to go with them again!

Part ex’d my Lamborghini Urus for the BWM as I still wanted something fast and practical, I've known Chris at Phantom Motor Company since I was a young nipper, to be honest for that category of car they are the people to go to. The experience was quick and easy I took my Lamborghini down and within four hours I was driving away with a new car. Chris and Cole are cracking lads they even gave me a bottle of wine on the way out!

I haven't used many dealerships in he past and this was my first time using Phantom so i don't have much to gage but I did find that it was ran well. They had good customer care towards me answering all my questions, you could tell they knew what they were doing. Since buying the car i have noticed a few niggles with the paint work and some scratch's on the window but its a second hand car and everything else seems fine.