53% Reviews
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66% Recommend
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30 reviews from our car dealer reviews community
Leave a review for Phantom Motor Company

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30 reviews from our car dealer reviews community

Leave a review for Phantom Motor Company
Click on the stars to start your review
"stress free experience"
4.3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

I emailed and booked a test drive on an a7, Gary the person I dealt with was very laid back and easy going and didn't pressure me into anything. he left me to test drive the car on my own and upon coming back left me to look around the car and didn't try and make me buy the car which most places usually do. such a stress free, relaxed and joyful experience. I now have a deposit on the car and awaiting mine to sell

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"Try these for yourself!"
5 out of 5 stars See
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I bought a car here recently and cannot fault anything, from the 1st phone call to the moment I drove my Audi RS3 out the showroom. 1st class service from everyone I spoke to. I would recommend these to anyone.

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"Thanks guys!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Very good service from this place. Friendly, polite, knowledgable staff. I'll be returning and would 100% recommend Phantom Motor Company.

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Cole Hibbert from Phantom Motor Company in response to Thanks guys!

Hi, Thank you for your kind review! It really means a lot to all of the team here, We hope to see you again in the near future, if you need anything in the meantime please don't hesitate to give us a call on 01942 50 22 88, Kind regards, Cole

"Very good range of cars!"
5 out of 5 stars See
Dealer's knowledgeable
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Visited Phantom Motor Company and straight away noticed the selection of cars available. They have loads of Range Rovers, Audi Q7s etc, I was looking for a Range Rover sport so I found the right place! The staff seem really friendly and you are just left alone to browse. I will definitely choosing this place to buy my next cars! See you soon phantom!

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"A GREAT BUNCH"
5 out of 5 stars See
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Excellent services from this lovely gentleman, as soon as we entered the showroom we were warmly greeted by Gary. He had recognised my voice from my telephone enquiry and recalled my name. I was shown a number of cars that meet my criteria and was inform about one that wasn't actually on the forecourt. I know that was the car for me, we were chauffeured to see it and I know that was the car for me, I was able to take it for a test drive and the sales man was able to provide me with the answers to all my questions. After leaving a deposit I was given a date to collect my vehicle. On the day of collection I was welcome by Gary and the team their. The car looked immaculate and was given a walk threw of the cars functions. Once full payment was made I was presented with a lovely bottle of wine "my mothers favourite in fact" I felt this was a classy touch from a team with class. Fantastic car buying experience have also recommended Phantom Motor Company to friends and family.

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"Great customer Care 5*****"
5 out of 5 stars See
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Hi bought a RS3 from Phantom Motor Company just over 3 weeks ago, its the best car I've owned to date, this garage are really helpful, they arranged my finance, dealt with my Part exchange and transferred my private reg, My Dad has bought his last 3 cars from them, while we were in the showroom there was a family buying a Ferrari at 250k, now you don't see that every day!! keep up the great service and i will be back for a 458 when I've saved enough. Joe K

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COLE HIBBERT from Phantom Motor Company in response to Great customer Care 5*****

Hi, Thankyou very much for you for your purchase and your continued support with our company. We find honest reviews give other potential customers looking into our business a good insight as to how they will be dealt with by our team at Phantom. we thankyou so much and we look forward to seeing you again in the near future. kindest regards, Cole Hibbert. Director. Phantom Motor Company. 01942 50 22 88.

"jimmack"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

super service, stunning cars and great staff. do not believe all you hear about this company! they must have 3m in cars they must be doing something right!

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Cole Hibbert from Phantom Motor Company in response to jimmack

Hi Mr Mc Cormack, thankyou ever so much for your comments, it makes our jobs worth while when our customers take to the internet to tell other people what the experience has been like whilst dealing with us. really we should ask every customer to leave us a review as we have sold over 15,000 vehicles many of these are repeat business. we do tend to find from time to time the odd person will leave us a not so good review but unfortunately sometimes we cannot please everybody albeit we really try to.. Thanks again and we hope to see you in the near future. best regards, Cole Hibbert Director Phantom Motor Company 01942 50 22 88

COLE HIBBERT from Phantom Motor Company in response to jimmack

Hi, Thankyou very much for taking your time to review our company, we really appreciate it. if we can do anything for you in the near future please d not hesitate to contact us. Kindest regards, Cole Hibbert, Director, Phantom Motor Company. 01942 50 22 88.

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"Very Disapointed"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Jaguar XF good looking car - drove 260 miles to see it, just been MOT'd and had 4 used tyres fitted and rear brake caliper "Repaired" Car drove home okay if a little shaky on the wheel balancing and uneven braking after a couple of hours driving,. took car to have wheels balanced, told tyres dangerous and they would not balance due to tread split and worn through on inner edges, frightening to look at (kept the photos) 4 x new tyres £600+ Brakes binding so car in to my local service garage for service and inspection. brake calipers all painted black ?? including the seized one that had a piston replaced but the parking brake section was the problem, so not "fixed" another £90+. so for a car that had been MOT'd AND REPAIRED = pretty dubious workshop practice ? And as in common with most reviews for Phantom, when I email for their response to sending me away in a car with dangerous tyres and badly repaired brakes - YEP YOU GUESSED IT = No response ! 4 x weeks and 260 miles away - I have paid the bills and accept its not worth my time to pursue it, but feel I must warn other potential buyers, that perhaps it may be better to look elsewhere if you want a genuine service Or if you really want the car - use the AA/RAC inspection service,, as they will help with the future problems when they arise, its not overly expensive and I wished I had done it. I notice Phantom respond to the very few favourable reviews on this site but very rarely to the unfavourable,which seem to form the majority also notice that Very few of the good reviews are "Verified" ????

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Cole from Phantom Motor Company in response to Very Disapointed

Hi we are very very sorry to hear about your bad experience with our company. Can you please contact me directly on 01942 502288 I am the owner of the business and I will have your vehicle collected at your earliest convenience send you a courtesy vehicle and deliver the car back to you once any faults have been identified and repaired. We do take our customer services and after sales very seriously. We look forward to hearing from you. Best regards, Cole Director Phantom motor company

Ray Thomas in response to Very Disapointed

You have my contact details, I have completed the work required to make the car safe, so just refund the cost to me. As for your offer = Collect car AND courtesy car, as I'm 260 miles away ...... don't see that happening. ??

Cole Hibbert from Phantom Motor Company in response to Very Disapointed

Hi, the number i have for you doesn't seem to go through can you please contact me directly on 07772 50 22 88 and i will have any issue resolved for you, the fact that you are 260 miles away from our address is not an issue, please call me and i will personally resolve for you. until contact is made with you there is not much more i and my company can do for you. we can resolve any situation with a little common sense I'm sure. i look forward to hearing from you. kindest regards, Cole Hibbert Director Phantom Motor Company

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"Andy glasgow"
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ok folk's i had recently given phantom motor company an excellent review which completely contradicted other reviews i had read on here, however i have had to now review my review as when i bought this range rover sport i was told it came with 3 months warranty and 4 four weeks ago it developed a few faults, i contacted phantom motor company and they told me they would be in touch i waited a week having had no response from them i contacted them again only to be advised they had already paid an invoice on this vehicle,which was 3 weeks after i bought it. just so you are all aware i invoiced them for flexible brake pipes which were seriously corroded and should never had passed the mot that it passed the day i bought it from them. i did not invoice for labor cost as i carried out the repair myself which i think was more than reasonable considering the fact the hoses were at bursting point, before finding this out i had driven the car with my twin babies on board. your fluckin lucky guys the pipes didn't burst !!!!! handbrake that was repaired for mot doesn't work !! handbrake light stays on after key removed and handbrake doesn't hold !! wheel bearing front left is totally gone and bottom arms bushes have excessive movement in them rear brake lines have cable ties holding them and engine smokes like fluck when i accelerate service record mileage doesn't tally up with dvla mileage records. guys you had your chance to put this right for no more than cost of parts which is very fair in my eyes but it has now been 4 weeks since i first contacted you regarding these issues still no resolution. my next step is to report the mot station that you used to vosa and contact finance company regarding the repairs needing done to my car which IS still under warranty sorry guys once again you had your chance !!

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Ray Thomas in response to Andy glasgow

That's their preferred after sales service - just ignore you. I contacted by an email address that they used to arrange my viewing etc but some how nobody seems to have received it or replied. Would I use again - NO. and the wine was dressed up basic house :(

cole Hibbert from Phantom Motor Company in response to Andy glasgow

Hi we are very very sorry to hear about your bad experience with our company. Can you please contact me directly on 01942 502288 I am the owner of the business and I will have your vehicle collected at your earliest convenience send you a courtesy vehicle and deliver the car back to you once any faults have been identified and repaired. We do take our customer services and after sales very seriously. We look forward to hearing from you. Best regards, Cole Director Phantom motor company

Bruce Dickens in response to Andy glasgow

I wish I had found some of the bad reviews before I tried to buy a car from Phantom. The ones I saw were all good so thought I was dealing with a reputable car dealership. I saw a late model Jaguar on there site and it suited my requirements. As I was purchasing online I had to rely on communication from them and a RAC report. The RAC report identified multiple problems and not to buy unless they were remedied. I had paid 500 GBP to hold prior to inspection. Rang and talked to Gary he said no trouble will put it through workshop to get it up to standard. I emailed Cole and asked to be kept informed of what was being done and to email copy of service history that car was advertised with. No response. Emailed Gary as well but nothing I had to ring them and then only found out from Gary that it would be ready and ring next week. I again asked for service report he promised to email within the hour, nothing. When I rang a week later he said it was ready to go, I again asked him to email what work they had done and the service history he said he would. Nothing. I rang back a week later and cancelled the purchse as only info l had was what was advertised and the RAC report. Asked for the 500 back but they want to keep it to pay for the cost of repairs that they may or may not have done. Over the period of six weeks or more that this took the car was still fully advertised on Ebay and Pistonheads. BE WARNED

"Aj"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Brought car recently very helpful untill theyve got your money. As soon as something goes wrong then they dont want to know. Very changeable sales person once sale is done.

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Dealership Information

Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews3.9 out of 5 stars — Rated Very Good
Excellent
19
Very Good
1
Average
4
Poor
3
Terrible
3

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Contact Information

Address

Phantom Motor Company
Hindley Industrial Estate Coupland Road
Hindley Green
Wigan
Lancashire
WN2 4GS

Get in touch

01942 502288
http://www.phantommotorcompany.co.uk

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Dealership Statistics

66%
Would recommend this dealer to family and friends
76%
Thought the dealer was knowledgeable and helpful
62%
Thought issues were resolved quickly and easily
53%
Percent of reviews responded to by this dealer

Additional Information About Phantom Motor Company

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