Poor after sales service, still waiting for Chelsea to get in touch re a repair to reversing camera

I wanted a John Cooper Works to replace my older Mini. Searched on Autotrader and found the car. I’ve never been to Phantom before as they are not in my area, but the experience was good and the purchase was easy.

Happy enough with the customer service.

My XC40 is great, I absolutely love it and the dealership gave me a free bottle of wine and a branded brolly which I thought was a nice touch! My dad sent me the link to the ad as I hadn’t heard of Phantom before so I went down and saw the car I liked. Alistair was really helpful, he gave me the space I needed to look around with no pressure which is nice. It was a busy weekend so the paperwork took a while to sort but that’s to be expected. I saw an XC60 I liked and assumed I could view it on the day of collection but I hadn’t realized that to see the vehicle you have to pre-arrange it as there are only a select handful of cars kept on site but it didn’t change the experience for me. I am still chasing my ownership document but they have kept in touch and are sorting it. Also, if the battery runs out on the key fob there is an emergency key and I’ve noticed one is missing so I need to chase this up. I would definitely look at Phantom again and will recommend.

Maintenance wise, I couldn’t have found a better car. I did have to clean the exhaust pipe as it was black and suttee which I was disappointed with and the few scratches on the body work to which I did email Gary about. Apart from that, it’s a top of the range VW with a lovely color.

Loving for Ford Ranger, the shape and the obsidian tires are lovely. I was looking online then messaged a guy called Gary at Phantom, I thought he was just a nice guy and looked after me. Good experience, all the lads were really good and even offered me a coffee.

I ended up having issues with my old car, so I needed a replacement. I knew some family friends who brought from them before and ended up having a look. I liked the look of the Mercedes, and I enjoyed my experience with Phantom. I felt very looked after and kept me all update with the process, it was great.

Fautless

I saw the Land Rover Sport on Autotrader and bought from Phantom because it was the only car I could find with particular spec I was after. They had to do some work to the car unexpectedly which made me wait a few more hours but it wasn’t a problem. Currently, I do have a dpf issue that I’m having looked at by the warranty company at my local garage but I would recommend Phantom Motor Company.

5