Bought a BMW from Chelsie and everything’s been great, no issues at all with the car itself. I hardly use it, it mostly just sits on the drive, but it’s been spot on. Chelsie was brilliant throughout. She handled everything perfectly and I couldn't fault her. The only thing I noticed when I went to pick it up was that there was some damage at the back. It did take about a month to get sorted, but in the end, it was fixed properly.

The only issue I had was with my car was with the track rod end but it's been sorted and since then, it hasn't been an issue. Gary looked after me on the day and he was absolutely fine, there was no pressure.

The VW Caddy has been running well. Kevin was helpful and I think we got a good deal with the Caddy. I would potentially return to them in the future if I were to buy again.

I would rate Phantom 5 great service and very friendly had to take my car back after two weeks with a problem with the back windows no messing about fixed the problem on the day

customer service and the motor itself has just been outstanding. thanks to Phantom for arranging and especially huge thanks and appreciation to Jon for looking after me from the initial contact. No sales pitch or anything off that nature total relaxed approach from Jon and Phantom in general. absolutely over the moon with C63S & still no speeding ticket yet 😂.also to add great after care and follow up from a polte member off staff. huge thanks again i would recommend and great show room. these guys are no.1 in the UK 🇬🇧

Purchased a C Class from Phantom which I use mostly for going to and from work, and so far so good and it's driving okay. Apart from not being told there was only one key at the time of purchase, the service was spot on

Everything is fine with the vehicle and I'm happy with the customer service provided

Jon was excellent from start to finish, he provided outstanding customer service, genuinely a 10 out of 10. He was helpful throughout and made everything easy with no stress at all. The whole process was quick and straightforward, and I’m really happy with my new Merc. I couldn’t fault anything and would definitely use them again.

Good service from the team at Phantom Motor Company, and so far the vehicle appears to be driving okay

I am happy with the car now, but initially it was not the best experience. I travelled such a distance to view the car, and when speaking with them beforehand, I asked for any markings or scratches to be shown to me or at least mentioned in a walk around. I was told there weren’t any and that the vehicle was in great condition. However, on arrival, there were around three to five scratches and marks. I then felt I didn’t have much choice but to take the vehicle, as I had travelled such a long way. I couldn’t understand why the dealership wasn’t honest from the start. It ruined my experience and made me question them as a dealership. The only reason I am giving a three and not lower is because the person I spoke to on the phone after I had left actually did try to rectify the issue and seemed to genuinely care about helping me. However, the whole situation has made me decide that I will not be returning.