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Bought a Ford Kuga in November 2019 found out car had rear accident damage rear boot lid out of line bumper pop riveted on a total mess took the car back and got fobbed of ,18 phone calls to the dealer again fobbed of nobody hear to help you was told ,asked for my money back paid £15000 ,and my part exchange back ,was told already sold it mate ,said they were prepared to repair it ,Ive only had 3 days . it went on and on .now still got it 7 mths later and my solicitors say it could take anther 12mths to get a result from the courts as trustford have ignored and wont answer there letters. trust ford are not to be trusted and be ashamed of selling a accident damaged car, you should sta=y away there not to be trusted
Want every little penny out of you even though the cars under warranty. 100% avoid TrustFord in Bradford.
Today when I went to this location, I was looking for a part. I made sure to ask before they even touched the car, can you check to see if the part is under warranty first. They insisted on a diagnosis of the vehicle check. I told them exactly what the problem was but they refused to listen. After they had completed the test, they told me that they couldn't do anything for me, but still wanted £102 for hooking up a machine and telling me that nothing other than what I already told them was wrong with the car. I'll be contacting trading standards about this as it was not right and a waste of money.
TrustFord Bradford is the worst dealership I have ever used my car was in for 6 weeks collection day was delayed until tomorrow at 10 am, phone call to say 12 o’clock. Left waiting in showroom for over 1 hour feeling uncomfortable and little contact. After 1 hour omg what a disappointing experience the car was far from finished. What a waste of a day and omg how many complaints. I wish I’d read the reviews.
Took my car to Trust Ford Bradford for a Safety Recall for the Clutch Slip Detection Software. As soon as I arrived I was informed the car would be receiving a visual health check as well. After an hour I was shown the health check form which contained some eye watering recommendations. Of particular interest to me was an offer to replace the key battery for £21.95. Two points to raise here (1) When I originally bought the car from TrustFord they informed me that this was normally carried out free of charge. (2) Only two weeks previously I had bought a pack of 8 cell batteries for £1 and changed the battery myself in 10 minutes. In other words the offer was to replace the battery and the cost would be 176 times more expensive that it had cost me. I think these figures speak for themselves. I will not mention the quote to replace the front pads and discs. Staff were OK but the Safety Recall was never mentioned again. I think the Senior Management should consider very carefully whether TrustFord is an appropriate name for the company after the blatant profiteering scam offered to me.
I have recently ordered a kuga on mobility was given a delivery date, the delivery date has gone by not even a phone call by trustford of Bradford I’ve had to keep phoning them there customer service is shocking never return phone calls or emails.
Dealt with Steve Dickinson at Trust Ford Bradford. Very friendly and helpful. Lovely car, clean inside and out. Indicator bulb failed within few days. Quickly replaced. No fuss. Overall very happy.
Dealt with kevin after buying vehicles for fourty five years this was buy far the best recommended trustford bradford to all my friends will deal with them again many thanks lot better than my local ford garage.
rang twice one day said they would call back I stop in all day waiting never again.
We would just like to give credit where it’s due! Having gone for a coffee we decided to bob into TrustFord Bradford more for a browse than to purchase. After a little while sales exec Damien Campbell came to see if we were being looked after, we had a few quick questions as we weren’t intending to buy. Damien was professional and very patient with us as we started to ask more and more questions about the Mustang in the showroom. We started having a bit of banter with Damien he wasn’t at all pushy, nor did he presume we were time wasters, he made us feel very relaxed and had a passion for what he did. The service he delivered was first class and that’s when we changed from browsing to wanting to buy. Damien went through all our options very thoroughly. I have to say Damien made our buying experience from TrustFord Bradford a very pleasurable one and we are fuss pots (mainly because we want to know we have got the right car for us when we buy). The manager also came to see us when we picked the car up to make sure we were happy with the service that has been delivered to us. It certainly exceeded our expectations ! I certainly wouldn’t hesitate recommending this dealership in fact we have already recommended them to family. Thank you Damien we really did appreciate your attention to detail and looking forward to some happy memories with our Mustang Mr & Mrs Wolfenden
Trustford Bradford, formerly Polar Ford are a francised Ford dealership based in Bradford, West Yorkshire. The have a full range of new Ford cars and vans as well as a wide range of approved used models. This dealership offers motability cars and has servicing and parts facilities on site. Business sales are also available and finance options can be arranged. Open 7 days a week.
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