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19 reviews from our car dealer reviews community
Leave a review for Trustford Bradford
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19 reviews from our car dealer reviews community

Leave a review for Trustford Bradford
Leave a review
"Absolutely Terrible Service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After the company i work for purchased 2 ford rangers, one developed an injector fault after 300 miles. This was replaced by a mobile mechanic on site. the following week engine management light on again booked in at Trust ford Bradford who diagnosed the DPF filter, was advised 5 weeks for the part to arrive. No replacement vehicle offered for nearly 2 weeks and when one was they wanted credit card details and only one driver even though this is a company vehicle. the vehicle came back and ha been fin until the week before Christmas, booked in again at Trust Ford Bradford for the 06th January 2022,(today). I was advised that this would be looked at and they would get back to me by 16.00 at 15.45 i contacted them to be informed the vehicle hadn't been touched and they would get round to it tomorrow however I will make you aware it probably will run into Monday, we have only one diagnostic technician due to covid. This place is an absolute joke of a dealership. find a dealer that will actually look at you vehicle and not fob you off with excuses.

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"Surprise "
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Fiesta on PCP and paid a good deposit and have been regularly paying to Back horse finance for eight months . Today I took my car to sell and clear finance as I was buying another newer car without finance . However imagine my shock to be told I was not the second keeper but the first and it was registered in April 2020 . I actually took ownership of the car on 26th October 2020 , so with no V5 and this registered keeper anomaly I could not proceed with the sale . I called Trustford immediately to clear up the issue and they agreed to buy the car back . I am concerned as to the legalities if I had been given a document producer given I was not the registered keeper . Not what I expect from a trusted dealer . Not sure I would do business again with this company .

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"Stay Away sold accident damaged car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Kuga in November 2019 found out car had rear accident damage rear boot lid out of line bumper pop riveted on a total mess took the car back and got fobbed of ,18 phone calls to the dealer again fobbed of nobody hear to help you was told ,asked for my money back paid £15000 ,and my part exchange back ,was told already sold it mate ,said they were prepared to repair it ,Ive only had 3 days . it went on and on .now still got it 7 mths later and my solicitors say it could take anther 12mths to get a result from the courts as trustford have ignored and wont answer there letters. trust ford are not to be trusted and be ashamed of selling a accident damaged car, you should sta=y away there not to be trusted

"Terrible customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Want every little penny out of you even though the cars under warranty. 100% avoid TrustFord in Bradford.

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"Charged for service that wasn't needed.."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Today when I went to this location, I was looking for a part. I made sure to ask before they even touched the car, can you check to see if the part is under warranty first. They insisted on a diagnosis of the vehicle check. I told them exactly what the problem was but they refused to listen. After they had completed the test, they told me that they couldn't do anything for me, but still wanted £102 for hooking up a machine and telling me that nothing other than what I already told them was wrong with the car. I'll be contacting trading standards about this as it was not right and a waste of money.

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"Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

TrustFord Bradford is the worst dealership I have ever used my car was in for 6 weeks collection day was delayed until tomorrow at 10 am, phone call to say 12 o’clock. Left waiting in showroom for over 1 hour feeling uncomfortable and little contact. After 1 hour omg what a disappointing experience the car was far from finished. What a waste of a day and omg how many complaints. I wish I’d read the reviews.

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"Ulterior motive"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my car to Trust Ford Bradford for a Safety Recall for the Clutch Slip Detection Software. As soon as I arrived I was informed the car would be receiving a visual health check as well. After an hour I was shown the health check form which contained some eye watering recommendations. Of particular interest to me was an offer to replace the key battery for £21.95. Two points to raise here (1) When I originally bought the car from TrustFord they informed me that this was normally carried out free of charge. (2) Only two weeks previously I had bought a pack of 8 cell batteries for £1 and changed the battery myself in 10 minutes. In other words the offer was to replace the battery and the cost would be 176 times more expensive that it had cost me. I think these figures speak for themselves. I will not mention the quote to replace the front pads and discs. Staff were OK but the Safety Recall was never mentioned again. I think the Senior Management should consider very carefully whether TrustFord is an appropriate name for the company after the blatant profiteering scam offered to me.

"Customer service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have recently ordered a kuga on mobility was given a delivery date, the delivery date has gone by not even a phone call by trustford of Bradford I’ve had to keep phoning them there customer service is shocking never return phone calls or emails.

"Purchase of Used Ford Fiesta "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with Steve Dickinson at Trust Ford Bradford. Very friendly and helpful. Lovely car, clean inside and out. Indicator bulb failed within few days. Quickly replaced. No fuss. Overall very happy.

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"Bought second hand bandeal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dealt with kevin after buying vehicles for fourty five years this was buy far the best recommended trustford bradford to all my friends will deal with them again many thanks lot better than my local ford garage.

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Dealership Information

Trustford Bradford, formerly Polar Ford are a francised Ford dealership based in Bradford, West Yorkshire. The have a full range of new Ford cars and vans as well as a wide range of approved used models. This dealership offers motability cars and has servicing and parts facilities on site. Business sales are also available and finance options can be arranged. Open 7 days a week.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews2.3 out of 5 stars — Rated Poor
Excellent
4
Very Good
1
Average
2
Poor
4
Terrible
8

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  • Contact Information

    Address

    Trustford Bradford
    Canal Road
    Bradford
    West Yorkshire
    BD1 4SR

    Get in touch

    0343 216 1497
    https://www.trustford.co.uk/locations/1841/bradford/

    Opening times

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    Dealership Statistics

    26%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Trustford Bradford

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    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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