Having owned an Audi Q3 before I thought I knew what I was buying… turns out Audi decided to move all the controls around just to keep me on my toes! It’s certainly kept things interesting — I even managed to open the boot today while I was trying to do something completely different! I’d like this review to be for Jason because he absolutely deserves it. He was superb from start to finish and genuinely went above and beyond to help me out. The biggest headache for me was sorting out my private plates, which was nothing short of a nightmare. Jason sat me down, helped me fill in all the forms and documents and three weeks later they landed back through my letterbox. When I pulled into the dealership, Jason walked out to greet me with my plates under his arm — before I’d even parked the car! He fitted them for me while I had a coffee, sorted the rest of the paperwork and even refunded the fees without me having to ask. That level of service made me feel completely at ease. Jason was professional, knowledgeable and just a genuinely lovely chap to deal with. I can’t speak highly enough of him and would recommend him to anyone without a shadow of a doubt.

Kye deserves top marks in my opinion! Great car, nice person, fab service!

I'm rating 3/5 as the final check of the vehicle needs to be more thorough, e.g tyre repair kit the correct type and fit for purpose; any broken / damaged plastic parts etc. The SAT Nav works as it should: the Auto Stop works as the battery had to be replaced within a week cost over £150 as not covered under guarantee. Small details affect customer satisfaction.

Everything’s been absolutely fine with the Ford Focus I bought from Ponko and I’m really pleased with the purchase. The whole process was simple and I found Kye a genuinely easy chap to deal with. He answered all my questions clearly and if he wasn’t sure on something, he always knew exactly who to ask — which I think's important. I’d rate the experience 4.5 stars simply because I don’t believe anyone’s perfect, but these guys did a great job.

It's a 4 because car seats have stains on it and cars lighter port is not working. I want them to be corrected also when I would arrive for my glove box fixing done. Dealer agent Eyman was very helpful. 5 points for his help!

👍🏼👍🏼👍🏼👍🏼👍🏼

Everything was so smooth and comfortable with the help of Ponko when purchasing my first car in the UK. Thank you so much, especially for Jack in the Foxton branch. He helps me a lot :)

Best customer service and great staff and services

Very pleased with our Kia Optima and would certainly return/recommend based on this experience.

Five star service from Jack & the team.