Enrica B, January 2021
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Although I returned the vehicle within the cooling off period, as a personal preference, Reed Auto's service is great. Jason was very helpful with this process. The car was delivered and collected by John with exemplary service!
+2 Found this review helpful
REED AUTOS from Ponko in response to Great service
Thank you so much for your 5 Star Review, Enrica! Both Jason and John are so happy to hear about how much you appreciated the services that were offered! We wish you all the best and hope to see you back here soon to purchase a new car! - Reed Autos
Alex C, November 2020
"Great sales experience, poor after-sales"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I purchased a car in October with 6-month warranty. The experience was great and the company is very professional. However, before I drove away I asked to fix the windscreen chips and stains on the trim, which was agreed. I also noticed a faulty seatbelt after driving home, and I am not sure how it got through an MOT (worrying!). Since then I have had a lot of radio silence and the invite to place a review seems to expire soon after purchasing, which makes me think they don't want feedback on their after-sales support.
+2 Found this review helpful
REED AUTOS from Ponko in response to Great sales experience, poor after-sales
Thank you for your review, Alex. We really appreciate your kind words and are happy to hear that you enjoyed your purchasing experience! Unfortunately, we are not so pleased to hear about how your aftersales experience went and apologise for this. We are looking to make the necessary improvements where possible to ensure each and every customer enjoys their Reed Autos experience both before, during and after their vehicle purchase! Thank you for being a Reed Autos customer! – Reed Autos
Andy M, November 2020
"Great service and well presented "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Jake and Jacob looked after the details and the deal centre very smooth and stress free
Very happy with the clubman
Cheers lads
+2 Found this review helpful
REED AUTOS from Ponko in response to Great service and well presented
Wow, thank you for an absolutely fantastic 5 Star Review, Andy! Both Jake and Jacob are very happy to hear about how pleased you were with your Reed Autos Experience. They both work extremely hard to ensure they offer their customers the highest level of service, no matter what! We wish you all the best and please do Enjoy Your Car! - Reed Autos
Ian N, November 2020
"Very good service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Was very happy with smooth speedy dealings when I bought the car.
Pleasant and professional manner too
+2 Found this review helpful
REED AUTOS from Ponko in response to Very good service
Thank you for your review, Ian! We are very happy to hear about how smooth and speedy your deal was for your new car. Our Sales Executives always try to ensure they offer the highest level of service when working with each and every customer. We wish you all the best and most importantly of all, enjoy your gorgeous new car! - Reed Autos
Anta, November 2020
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The dealer explained everything clearly and was knowledgeable and helpful. The car was clean and as described. Thank you very much.
+2 Found this review helpful
REED AUTOS from Ponko in response to Excellent service
Thank you ever so much for your fantastic 5 Sar Review, Anta! We are very happy to hear about how helpful and knowledgeable our Sales Executives were and look forward to welcoming you back here in the future for your next vehicle purchase. Enjoy your car! - Reed Autos
Michelle M, October 2020
"Amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is the 3rd car I’ve bought from Reeds and the 2nd time I’ve dealt with Erica. She is fantastic and has such amazing knowledge of cars, will return again and again.
Thank you
+2 Found this review helpful
REED AUTOS from Ponko in response to Amazing
Wow, what an absolutely fantastic 5 Star Review, Michelle! We are so very glad to hear about how much you enjoyed your Reed Autos Experience and cannot wait to welcome you back here for your next purchase. Erica always goes above and beyond for her guests and would like to thank you for what kind words you have written about the service she provided. We wish you all the best with your gorgeous new Audi Q5. Enjoy your car! - Reed Autos
Chris M, October 2020
"Great contactless Nissan Note"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Found the car I was looking for well presented on their website.
After a couple of emails and a conversation with Ross, who was very helpful giving me a comprehensive rundown of the car and supplying a video of the car highlighting some minor defects reflected in price.
Decided to purchase the vehicle. All transactions were done promptly over email and phone and delivery was arranged to my home.
Car arrived on time and exactly as advertised
Would highly recommend
+2 Found this review helpful
REED AUTOS from Ponko in response to Great contactless Nissan Note
What a great review, Chris! Ross would like to thank you for the kind words you have written and what a pleasure you were to have here at Reed Autos. Our contactless service has been rated very highly since the global pandemic as we are always trying to ensure our customers are safe during every single vehicle purchase, so thank you for recognising how well our service worked. We wish you all the best and cannot wait to see you here in the future! Enjoy your car! - Reed Autos
Kiri L, October 2020
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service, staff were very polite. Jake was very friendly and helpful. Helped me find the exact car I was looking for. I couldn’t recommend more
+2 Found this review helpful
REED AUTOS from Ponko in response to Great service
Thank you ever so much for your review, Kiri! Jake is ever so pleased to hear about how happy you were with his service and really hopes you are enjoying your gorgeous new Mercedes-Benz. Please do visit us again with family and friends for any future purchase! Enjoy your car! - Reed Autos
Gergana, October 2020
"Exelent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very helpful, kind staff, quick and exelent costumer service.
Thanks
+2 Found this review helpful
REED AUTOS from Ponko in response to Exelent
Wow, thank you ever so much for your review, Gergana! We always try to ensure that each and every staff member offers our guests the highest level of customer service during their Reed Autos Experience, so we thank you for recognising this. We wish you all the best with your gorgeous new car and cant wait to have you back in the Reed Autos showroom for your next vehicle purchase. Enjoy your car! - Reed Autos
Jill P, October 2020
"Great Friendly Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Not just great friendly service from Reed Autos, but also very efficient.
+2 Found this review helpful
REED AUTOS from Ponko in response to Great Friendly Service
Thank you ever so much for your review, Jill! We loved having you here during your Reed Autos Car Buying Experience. We wish you all the best with your new car and look forward to welcoming you back here in the future. Enjoy your car! - Reed Autos
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