Everything has been great with the Audi S3 i recently purchased from Ponko. I did have to get the tyres replaced and when I mentioned to Adam that they were close to the legal limit, as it had passed a recent MOT there is nothing he could do which I can't argue with. Other than that Adam was actually great to deal with, really nice, no pressure on the sale. It was a quick and easy purchase, no hassle at all.
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Ponko from Ponko in response to Easy buying process
Thanks for the great feedback, Jacob! We're pleased to hear you’re enjoying your Audi S3 and that Adam made the process smooth and pressure-free.
Customer service was good from Jawad he was nothing but helpful and I could tell he wasn't just pushing for a sale he actually cared about customers. I did have an issue come up after purchase with the handbrake button not working but they got me booked in and sorted it without nay hassle. There was a bit of delay in other areas. which is why I am giving a 4/5 but I would still use them again.
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Ponko from Ponko in response to Thank you Jawad
Thanks for the feedback, Jason. We’re glad to hear Jawad looked after you and that the handbrake issue was resolved quickly.
Based on my experience buying the Toyota Yaris, I would recommend Ponko to others, as Jawad, the salesman, was great and took us for a test drive before the purchase, and since then I've had no issues whatsoever and done a bit of driving but plan to be doing a lot more over the next few weeks.
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Ponko from Ponko in response to No issues whatsoever
Thanks for the great review, William. We’re pleased to hear you’re enjoying your Toyota Yaris and that Jawad made your experience easy and enjoyable. Safe driving, and thanks again for choosing Ponko
The Smart car has been bang on, and the process was quick i was in and out, which is what I was hoping for, as I needed the car, and on top of that, it was all valeted and clean for collection, so it has to be a 5.
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Ponko from Ponko in response to In and out
Thanks, Brendan! Glad to hear the Smart car’s been spot on and that the handover was quick and straightforward
Adam at the dealership was good, he answered all of my questions, and other than a slight issue which is being resolved under warranty on Friday, the car has been all good. 4 stars
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Ponko from Ponko in response to 4 stars
Thanks for the review, Garry. We’re glad Adam looked after you and that your car’s been great overall. Appreciate your patience while the warranty work is sorted, and thanks for choosing Ponko
This my 2nd time buying from Ponko and on the day of the purchase they were good as gold cant fault them i that aspect but the aftersales this time let it down. I had to do multiple trips to drop off documents, and they failed to send off the form to DVLA, which has resulted in me having to pay to put my private registration on the car, as it is after the 14 days. I'd rate my experience this time round a 3.5 out of 5.
Reviewer has confirmed their email address
Ponko from Ponko in response to 2nd time buying from Ponko
Thanks for sharing your honest feedback, Scott. We really appreciate you coming back to us for your second purchase and are sorry to hear about the DVLA delay this time. Your comments have been noted so we can improve our aftersales process. Thanks again for choosing Ponko
I have been enjoying the Mercedes A Class, I even took the car to a garage just to have a check over, and it came back all good. Jack was helpful. The only feedback I would have is I didn't appreciate the approach on the extended warranty, it was presumed that I wanted it, and I felt it was pushed on me a bit. So that's the only feedback I have. would still give it a 4-star because the service was good
Reviewer has confirmed their email address
Ponko from Ponko in response to Enjoying the Mercedes A Class
Thanks for the feedback, Oliver. We’re pleased you’re enjoying your Mercedes A-Class and that Jack was helpful. We appreciate your comments about the warranty experience and will make sure that’s addressed going forward
Ponko delivered outstanding customer service. 5/5!!
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Ponko from Ponko in response to Outstanding service
Thanks, Nick! We really appreciate your kind words and 5-star rating. Great to know you were happy with the service — thanks for choosing Ponko
5 stars - overall fantastic!!!!
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Ponko from Ponko in response to Fantastic!!!!
Thanks, Rob! Fantastic to hear you were so pleased with your experience
Full five from me
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Ponko from Ponko in response to Can't fault them
Thanks, Dan! We really appreciate the 5 stars and are glad you were happy with everything. Thanks again for choosing Ponko
Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.
Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.
With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1191 | |
| Very Good | 325 | |
| Average | 10 | |
| Poor | 5 | |
| Terrible | 5 |
Ponko
27 Royston Road
Cambridge
Cambridgeshire
CB22 6SE
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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