ponko from Ponko in response to A faultless service

Hi Patricia, We are truly grateful for your fantastic feedback! It brings us immense joy to learn that your experience with the Kia has been nothing short of perfect, with smooth drives and flawless performance. The effort our team put into presenting the car during the collection clearly paid off, and we're thrilled that you've had no issues post-sale. James will be over the moon to hear your generous words regarding his assistance, spanning from the initial inquiry to the seamless handover. Striving for excellence in service is our constant aim, and it's incredibly rewarding to know we've met your expectations. Should you ever require assistance, have questions, or simply want to chat about your Kia, please don't hesitate to get in touch. Your trust is invaluable to us, and we sincerely hope your enjoyment of the Kia continues!

ponko from Ponko in response to As described

Hi Aaron, We sincerely appreciate you taking the time to share your positive experience with Ponko and Ayman. It brings us great joy to learn that the Smart Forfour not only met but exceeded your expectations, providing a satisfactory temporary solution for your immediate needs. Ayman's genuine warmth and helpful demeanour are qualities we value in our team, and we're delighted that you found the car precisely as described on our website. The seamless paperwork process and the added touch of a pleasant cuppa further contribute to our commitment to a positive customer experience. We understand the anticipation that comes with awaiting a new Qashqai, and while we are confident you will thoroughly enjoy it, it's heartening to hear that the Smart Forfour left a positive impression as a blend of both fun and practicality. Should you ever require assistance in the future or consider exploring alternative options, please do not hesitate to reach out. Wishing you safe travels and the very best in the future!

ponko from Ponko in response to A kind and attentive dealer

Hi Neil, We genuinely appreciate you taking the time to recount your positive encounter with Haydn and Ponko. It's incredibly satisfying to know that Haydn's kindness and attentive approach significantly contributed to making your car-buying journey exceptional. Ensuring clarity in explanations and seamlessly guiding you through the entire process are fundamental aspects of our commitment to excellence, and it's fantastic to hear that Haydn exceeded expectations in these regards. The enthusiasm you express for the Citroen as a brilliant and gorgeous addition to your driving experience resonates with us, and we're honoured to have played a part in providing you with a vehicle that brings joy. Your willingness to recommend Ponko to others searching for a new car is the highest compliment we could receive, and we genuinely value your trust in our services. Should you have any further inquiries or require assistance down the road, please don't hesitate to reach out. Here's to many enjoyable miles in your new Citroen!

ponko from Ponko in response to Professional and honest

Hi Simon, We sincerely appreciate you taking the time to share the details of your positive journey with Ponko. It's genuinely thrilling to learn that both you and your wife are not just happy but thoroughly satisfied with the smooth and reliable performance of your Seat, particularly on those lengthy road trips. Ayman is genuinely grateful for your kind sentiments, and we're delighted that his approach contributed to a sales experience that was not only friendly and polite but tailored to meet your specific needs. The fact that the test drive and addressing your queries played a role in your overall satisfaction is truly fantastic. Recognizing the significance of professionalism and honesty in the realm of car buying, we're elated that Ponko distinguished itself in these aspects, setting it apart from your prior experiences. Your openness to choosing Ponko again and recommending us to your family and friends is an honor that we deeply appreciate. Should you ever have additional inquiries or require further assistance down the road, please don't hesitate to get in touch. Here's to many more enjoyable miles in your Seat!

ponko from Ponko in response to A pleasant buying experience

Hi Colin, Thank you for taking the time to share your positive experience with Ponko, and congratulations on your new Ford Fiesta! We're thrilled to hear that Fred provided you with friendly, helpful, and professional service throughout the entire process. It's wonderful that he addressed all your questions and explained everything thoroughly. We appreciate your understanding regarding the seatbelt issue, and we're glad Chris from the service department could swiftly and efficiently resolve it for you. Chris's courteous and attentive approach, coupled with his quick resolution, truly reflects our commitment to excellent customer service. Your recommendation means a lot to us, and we're delighted that Fred and Chris made your car-buying experience a pleasant one. Wishing you many enjoyable miles in your Ford Fiesta!

ponko from Ponko in response to Fred was so accommodating

Hi Mohammed, We greatly appreciate you taking the time to share your positive experience. Your satisfaction with the performance of the purchased BMW is truly rewarding for us. Its fantastic to know that Fred's accommodating approach and the exceptional customer aftercare have played a crucial role in instilling confidence and reassurance in your ownership experience. We're pleased to learn that our team's extra efforts to ensure a hassle-free experience were acknowledged and valued by you. Your gratitude is sincerely appreciated, and we're always here to provide support whenever you need it. Wishing you countless enjoyable miles with your BMW!

ponko from Ponko in response to A really lovely drive

Hi Aldogan, We greatly appreciate you taking the time to share your positive experience. Your satisfaction with the car's performance is genuinely appreciated. It's great to know that Fred's assistance, both in person and over the phone, has been exceptionally helpful and readily available for any questions or concerns. Your acknowledgment of the quality service is valued, and we're committed to providing ongoing support whenever you require it. Wishing you many enjoyable journeys with your Skoda Karoq!

Ponko from Ponko in response to The service was outstanding

Thank you for your fantastic review! We're thrilled that Haydn provided such exceptional assistance and that you're delighted with your Toyota from Ponko. It's wonderful to hear that the entire experience, from the personal sale to the quality of the car, met your expectations. We pride ourselves on delivering outstanding service, and we're grateful for your kind words. If you ever need anything else, we're here to help! Happy driving in your new Toyota!

Ponko from Ponko in response to Extremely pleased

It's fantastic to hear that you're pleased with your Mini Cooper and had such a positive experience at Ponko in Cambridge. We're thrilled that our team could make the car-buying process stress-free and straightforward for you. Ayman and the team are dedicated to providing trustworthy and informative service, and we're glad this reflected in your experience. We completely understand your perspective on ratings, and we appreciate your honest feedback. Thank you for choosing us, and we hope your Mini brings you countless enjoyable journeys ahead!

Ponko from Ponko in response to Great customer service from start to end

Thank you for your glowing review! We're thrilled to hear that Fred provided exceptional service, making your car-buying experience top-notch from start to finish. We pride ourselves on having knowledgeable and personable team members like Fred, dedicated to ensuring a seamless journey for our customers. Your recommendation means a lot to us, and we'd be honored to assist you or your loved ones in the future. Enjoy your new car, and thank you for choosing Ponko!