9% Reviews
replied to
54% Recommend
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11 reviews from our car dealer reviews community
Leave a review for Premier Car Sales Derby
Leave a review

11 reviews from our car dealer reviews community

Leave a review for Premier Car Sales Derby
Leave a review
"Fantastic sales service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a new car that came from a reputable Dealer as I am so nervous of buying cars. Stuart was amazing the service he provided was 2nd to none he even stayed late so I could pick my car up. Highly recommend this garage. The car is amazing I love it.

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+0 Found this review helpful
"Bought a new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found the staff very fruendly

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+0 Found this review helpful
"Poor service poor quality car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car from Premier Car Sales Derby within a week of having it the clutch went which was fixed under the warranty but took three weeks todo! I've had it just over a year and have had nothing but problems with it. Been in and out of the garage several times and currently in the garage again requires a new engine looks like itl cost a couple of thousand £s to get fixed. Cowboys. Don't waste your money

"Best garage I’ve used"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car from this garage excellent car excellent service very friendly staff owner was not pushy let car sell itself gave all information required completely hassle free purchase of of a car . Would definitely recommend this garage to anyone purchasing a car . The owner went out of his way to make sure we was happy and nothing was to much trouble for him will definitely use again if ever need other vehicle

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"Zero customer service and communication"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 2017 Ibiza FR in September from Premier Car Sales Derby, did it all over the phone but was assured the car was in very condition at 23k miles, arrived to collect the car to find a burn in the drivers seat, dent in the front wing, passenger sun visor missing and to be honest not prepared to a very high standard. I'm in business and understand that sometimes these things happen and accepted the sales guys offer of having it back in for the dent and him getting a sun visor for the n/s/f . We're now 2 months on and not a word, I've emailed on a number of occasions, the last time, a month ago, the sales manager replied and said he would look into it for us, still nothing. I've had the dents removed today at a cost of £100, I'll order a sun visor and move on. All well and good one of the directors Porsche convertibles on display in the showroom, they should be thinking about who's paying for it all. All show and no substance. A most disappointing experience from what looked a decent company.

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+2 Found this review helpful
"Do not put your trust in this garage "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Premier Car Sales Derby worst garage I have ever delt with. Bought a car off this garage only to find a fault on the way home .reported next day and returned the car to them .they had the car for 5 days to only raise it up on the ramp and said it all looks ok .as they well know what's wrong with the car could be expensive because it's a 4x4 they tried fobbing me off saying that's how this model is .there's a load drone and vibration at 60 onwards . Now it has to go the legal route .they tried wanting me to sell the car back to them for a grand less than what I paid a week previous .do not trust these cowboys .they take your money and lie.

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+9 Found this review helpful

John Ward in response to Do not put your trust in this garage

Hi I've also been done by the garage, I too have been sold a car that has been in a collision, crash bar bent ,lights fitted with glue and cable ties. bumper was glued on to the car ,non genuine ....I too had to go down the legal route

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All round good service, Kyle was superb, well worth travelling 250 miles to do business, happy to go back for another car in the future, would recommend them to everyone. Good luck!!!

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"Selling faulty cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a car from premier car sales derby, 3 days later I’m having nothing but problems with the car and now it has broken down altogether. They show poor customer service after the sale, no response to emails or letters and having to go to court about it.........huge inconvenience caused here!

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+5 Found this review helpful

Vineed Kumar Vijayan in response to Selling faulty cars

Hey, Thanks for your review. Can you please update me on what is your current situation? Have you gone to court? Thank you very much

"Very disappointed "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car we bought from Premier Car Sales in Derby lasted only 3 months and after a court case a year later he promised to pay half the repairs. I had the car towed to Derby from another city and when we phoned him he refused to pay the half he had initially said he would cover. A bad experience with terrible customer service. Would have appreciated some honesty even if he could not afford the repairs. To make matters worse the last conversation with him contained verbal abuse and shouting. A lesson learnt and would not recommend them at all.

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+7 Found this review helpful

Staff from Premier Car Sales Derby in response to Very disappointed

I'M SORRY, BUT YOU DID NOT BUY YOUR CAR FROM US. IT WAS FROM PREMIER CAR SUPERMARKET. NOT PREMIER CAR SALES DERBY LTD !!! PLEASE REMOVE.

"Jamie Smith"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a high end Maserati which was the cheapest in the country! Outstanding service during and after purchase. I will definitely be going back there when I need to update my car. Highly recommend.

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Dealership Information

Premier Car Sales Derby is an Independent dealership that is based in Derby. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.3 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
4

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  • Contact Information

    Address

    Premier Car Sales Derby
    Victoria Way
    Derby
    Derby
    DE24 8AN

    Get in touch

    01332 988281
    http://www.premiercarsderby.co.uk

    Opening times

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    Dealership Statistics

    54%
    Would recommend this dealer to family and friends
    9%
    Percent of reviews responded to by this dealer

    Additional Information About Premier Car Sales Derby

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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