Everything was absolutely brilliant. The customer service was really good, I think it was a guy called Steve that looked after me but I aren't 100%, he was really good anyway and looked after me the whole time. He gave me the keys and let me take it for a spin which was ideal and the car is a really nice drive. They definitely left a good impression for me!
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Aftersales from Premier Car Supermarket - Derby in response to Brilliant!
Brilliant! Paul, that's it summed up in one word "Brilliant" thank you for taking the time to leave a review.
I never wanted a Mini, it was the last thing I was looking for but sometimes your heart just knows better. I have always been a Golf girl, it is all I have had all my life but my little Golf died on me and with me needing it for work I was in a bind. My brother helped me start looking for a new car as he knew I needed it fast. I wasn't sure on the Mini or it being a hybrid but I trusted his judgement and went with him to have a look at it. Jay looked after us and he answered all of my brothers questions while I had a look around the car. My brother took it on a test drive initially as I was a bit nervous but once it had quietened down Jay took me further down he road so that I could drive it where it was quieter and I was more confident. That test drive just sold it to me there and then, I fell in love with it! The whole process was so easy and they were so accommodating. I felt like I was talking to an old friend even though we had only just met. Then again, whenever I come to you guys I feel this way as it has always been a great experience. They just go above and beyond like offering to buy a new parcel shelf and floor mat if the ones it was pictured with couldn't be found. It makes all the difference for me and it is why I will always go back. My husband has even said he is thinking about getting a Mini next so I am sure you will see us soon. Just look out for us in my fully accessorised Mini with union jack merch everywhere 😂
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Aftersales from Premier Car Supermarket - Derby in response to Like talking to an old friend
"Like talking to an old friend" Lynda, thank you for your review and very kind words for Jay.
After a thorough search online for a new car, I found a Vauxhall Corsa listed with PCS in Derby at a reasonable price that I was interested in finding out more information about. The initial interaction was a pleasant phone conversation with Raj, who was courteous and informative. His professionalism and friendly approach convinced me to visit their business location. Upon arrival, I was met by Raj, who had been expecting me. He made me a lovely cup of coffee and patiently went through all the details about the car with me. After going for a good test drive, I was extremely impressed so I decided to proceed with the purchase. My experience with PCS was outstanding, and I would highly recommend this seller to anyone in the market for a new set of wheels.
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Aftersales from Premier Car Supermarket - Derby in response to Extremely impressed
"Extremely impressed " Baljinder it is always a pleasure to hear when a customer is extremely impressed, Thank you for your review.
When looking for my next car, I started looking online and even though I live in Wolverhampton I decided to widen the search to further away so I could get the best options. Premier Car Supermarket Derby had the car I wanted at a really good price so I had a look at their reviews and they were all positive so the decision was made easy. I spoke to James on the phone to agree all of the terms and conditions and things and he was great, talking me through everything and checking I was happy before proceeding. After that, I was happy so I got the train up to Derby and James even picked me up from the station so I could go and collect my car. The car is such a nice drive too and I am very happy with it! The whole process was just great and I really felt like I got the luxury treatment.
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Aftersales from Premier Car Supermarket - Derby in response to They even picked me up from the station!
"They even picked me up from the station!" Stephen, thank you for the 5 star review.
I absolutely love my new car and with it being electric it is saving me so much money which is a winner. The whole process was very simple and the transaction went smoothly. I didn't really ask many questions because the salesman was forthcoming with all of the information so I didn't need to ask. I couldn't fault him at all, I definitely had the 5 star treatment from him. The only problem now is that I work abroad a lot so I don't get to drive it as much as I want to.
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Aftersales from Premier Car Supermarket - Derby in response to Love my new car ❤️
"Love my new car ❤️" Shannon, that statement says it all, we wish you many miles of safe motoring in your new love.
I have had a Mini convertible for years and really loved it but I decided I needed something a bit bigger. I decided to stick with a Mini though as they have been reliable for me in the past so I just wanted to upsize. I found one at Premier Car Supermarket but it was in Derby which is miles away from me so I wasn't sure whether to go for it. After having a look at their reviews though I saw they were all sound so I decided to go and have a look. They certainly lived up to their reviews, they delivered great service and answered all of my questions. They are so efficient and the car is perfect for the pottering about that I do in it. No complaints at all!
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Aftersales from Premier Car Supermarket - Derby in response to Perfect for me
"Perfect for me" Catherine it is fantastic to read such a wonderful review, thank you for your kind words and the 5 stars.
The guys were all so happy to help that I was left in no doubt they would get any problems sorted for me. I won't lie I was so excited when I came to collect my car that the whole thing is just a blur. I just wanted the keys and to get in it as soon as I could. What I do remember though is that they had everything ready for me and were very organised so it made the process really quick which I appreciated. I did take it back in for an oil leak to be fixed but they got it sorted for me. I just emailed them to organise taking it down which took a bit of time due to my availability but the way they handled it all filled me with confidence. When I did get it back to them they looked after me the whole time I was there giving me drinks and things so I still felt like I was getting that new car treatment even when I wasn't buying the car.
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Aftersales from Premier Car Supermarket - Derby in response to Filled me with confidence
"Filled me with confidence" Fantastic 5 star review, thank you Louise.
When my wife needed a new car for commuting to work I decided to take her to Premier Car Supermarket in Derby. They made us feel really welcome and had a coffee with us before we started having a look around. The service was just very good and it felt like we were getting that 5 star treatment! So far the car has been running well too and she is out in it everyday.
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Aftersales from Premier Car Supermarket - Derby in response to Great commuting car for the wife 👍
"Great commuting car for the wife 👍" It is great to hear that you felt like you were getting 5 star treatment. Thank you for the review.
With my job, I am always on the road so I needed a good reliable car. The guys at the dealership really understood my needs and were really happy to help me find something suitable. They didn't try and push a sale and were just nice and relaxed. They left a really good impression and I just can't fault the level of service I received. The only thing was, I like my cars to be immaculate in and out so the valet they did for me wasn't quite to my standards so I got this done again after I took the car away which I would always do anyway.
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Aftersales from Premier Car Supermarket - Derby in response to Couldn't fault them
"Couldn't fault them" Peter, thank you for the review and 5 stars, we are pleased you are enjoying your new vehicle. We are sorry that the valet did'nt quite meet your expectations. We wish you many miles of safe motoring.
As a taxi driver reliability means everything, as does finding a quality car at the right price. PCS Derby have managed to tick all of these boxes for me with my recent purchase. My Vauxhall Astra is absolutely spot-on and hasn't put a foot wring since collecting it. It was priced competitively, has relatively low mileage (even though it won't stay that way for long haha!) and the chaos at the dealership were knowledgeable, friendly and efficient. It's been a great experience overall & I'll be back when it's time for a change.
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Aftersales from Premier Car Supermarket - Derby in response to My new Taxi
"NEW TAXI" great review from a taxi business, we are pleased the vehicle is working well for you. Wishing you many successful fares.
Since opening our doors in Leicester in 2005, Premier Car Supermarket has been committed to offering great-value vehicles and exceptional customer service. With the expansion of our Derby site in 2016 and Kettering in 2023, we’re proud to serve customers across the region with a growing selection of quality used cars.
We offer a wide range of vehicles to suit all budgets and lifestyles, so whether you're looking for your first car, a family SUV, or an upgrade, we're confident we have the perfect match for you. Our team is here to make your car-buying experience as smooth and enjoyable as possible.
Need finance? Our experienced staff work with a variety of trusted lenders to find competitive finance packages tailored to your needs—often with no deposit required and great rates available.
To make things even easier, you can reserve any car on our website with a small, fully refundable reservation fee. This popular option gives you peace of mind by securing your chosen vehicle until you’re ready to visit us in person—saving you time and avoiding disappointment.
We look forward to welcoming you to one of our locations soon and helping you drive away in your ideal car.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
Excellent | 780 | |
Very Good | 138 | |
Average | 3 | |
Poor | 6 | |
Terrible | 13 |
Premier Car Supermarket - Derby
Carriers Road
Derby
Derbyshire
DE65 6GY
Mon | 09:00 - 18:00 |
Tue | 09:00 - 18:00 |
Wed | 09:00 - 18:00 |
Thu | 09:00 - 18:00 |
Fri | 09:00 - 18:00 |
Sat | 09:00 - 17:00 |
Sun | 10:00 - 16:00 |
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