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51 reviews from our car dealer reviews community
Leave a review for Prestige Cars GB
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51 reviews from our car dealer reviews community

Leave a review for Prestige Cars GB
Leave a review
"Great dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and i purchased a Mercedes from these guys and they were great. I recommend to anyone purchasing a new car to go to Prestige cars of Essex.

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+1 Found this review helpful
"Simply brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prestige cars of Essex have been amazing throughout the process! We purchased our Mercedes from them and we will certainly be returning for our next car! We were blown away by their stock and setup down there and felt very comfortable throughout. There was no pressure to buy a car and they were very relaxed and patient.

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+2 Found this review helpful
"Outstanding"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prestige cars of Essex have been fantastic throughout. I highly recommend to anybody buying a new car!

"Terrible follow through"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Be warned, prestige cars of essex talk the talk but don't walk the walk. Despite being a condition of sale they have failed to respond to my calls and send me the mats for the car I bought 3 months on. I told them I was going to write a bad review and they're not bothered... Beware.

"I do not recommend"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

be careful of prestige cars of essex ,I bought Audi A3 sline for £ 14,500 in this company , I live in Manchester so I trusted them ,they had beautiful pictures and a great description , they assured me that everything is perfect not any problems with the car they sent me video of car and they said to me that car had full Audi service story and MOT, everything was not ! after delivered the car, I went to Audi to do MOT was crazy, MOT fail , too many things not good, I’m spent £400 only for this, the back door in the past had to be scratched because was really badly painted, now I’m spent £400 for repainted, and still they don’t give me service history, last service was in 2015 in Audi . be careful when you buy a car there, they have a lot of beautiful cars only visually , check each car with a flashlight if you decide to buy a car there , but better go to Audi Store or real dealer . All staff there not professional and not serious I do not recommend ,save stress and your money .

"Awful customer service"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was interested in a A45 for sale at Prestige Cars of Essex. I was in contact with them on instagram, then they stopped repying. I spoke to to someone on the website chat, they said they would call or email me then I received nothing. Some thing happened again. I put in a request for information on the website, I also received nothing. Someone then got in contact with me on email, they were really slow to reply, they then stopped replying another day passed then they sold the car.

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+8 Found this review helpful

Tobias Grinnall in response to Awful customer service

Hi, would you mind contacting me via email I wanted to have a chat with you about this company if possible? my email is toby.grinnall@hotmail.com

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"Dodgy cars and awful service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After speaking with another disappointed customer I thought it only right that I air my experience on here to warn anyone else to steer clear of this company! They are willing to help when they’re taking your money and hiding real facts about the car your buying with false information but as soon as you have the car and find issues (the issue list is endless) they will ignore your calls/emails/social media.

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+11 Found this review helpful
"Prestige cars of essex"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you love your self please dont buy cars from them. Buying Range Rover Evouqe £21000 from prestige car of essex is my biggest mistake. Worst customer service ever and the car condition is really BAD and its illegal to sale cars to customers with out revealing the state of the car. To be honest i dont know where to start from with the list of faults in this car. I will make sure FCA Financial Conduct Authority help me to take up my case.

Sam Manning in response to Prestige cars of essex

Hi Kelvin, What is your update on this? I seem to be getting issues from this dealer too. Thanks

Stuart in response to Prestige cars of essex

What was your outcome with this as I am having a similar issue and looking to return the car....

James in response to Prestige cars of essex

I am also having issues with the dealership and in legal proceedings against these clowns. Nothing but problems

Roy Simmonds in response to Prestige cars of essex

Hello, I am also having problems with this unprofessional outfit. I spent £70,000 with them on a Bentley. They do not respond positively only reject my warranty claims. MOT was illegitimate. Now taking court proceedings against them. Do you know of anyone else taking proceedings against them. Hope you can help. Thanks, Roy Simmonds

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Petko Kamov in response to Prestige cars of essex

I am due to give one of their cars back - at the end of my finance agreement, absolutely shitting myself.... If anyone wants to discuss anything, drop me an email - pkamov@icloud.com

"BAD"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don’t know where to start with this appalling dealership, from start to end they have lied and gone back on their word. I brought my car back in February with a 3 month warranty - they have refused to do work that is covered under the warranty and repeatedly told me send and email to Tom.... I have called over 20 times and send about 6 emails, not once have I been responded to. I have no log book due to there incompetence. the office lies saying yes we will do this that and the other for you and then completely goes back on what she’s said. When I question her regarding things she’s aware she’s said .... she’s puts the phone down.

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+5 Found this review helpful
"Dreadful Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Prestige Cars of Essex in good faith , it was a Porsche 911. They promised to send on to me the invoice for the recent major service done to the car ( they never sent it despite me constantly e mailing over past 3 months. The car clearly also had a lot of faults so I put it into a Porsche Dealer for a 111 point check and Porsche quoted a staggering £15,900 to put the car into Porsche Approved Condition . Prestige kept spouting rubbish about helping and contributing but it’s all rubbish , Prestige have done ABSOLUTELY NOTHING . I cannot give more details as I’ve passed it on to my lawyer and Trading Standards .

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+4 Found this review helpful

Ann Edwards in response to Dreadful Avoid

Hello So sorry to hear about your issues with this dealer, we are in the exact same position and currently at Court going through a lengthy and expensive process. Not sure of the outcome but we allege that Essex Prestige Autos LTD are clearly exploiting their customers' statutory rights by shirking their legal responsibility to remedy situations by not offering refunds, repairs or replacements............its illegal and they seem not to care. More than happy to discuss.

Petko Kamov in response to Dreadful Avoid

Hi Anna, Could you please contact me as im facing alot of issues as i am at the end of my finance agreement with them. Pkamov@icloud.com Thank you!

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Dealership Information

Prestige Cars GB is an Independent dealership that is based in Ongar. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Ratings
51 reviews2.5 out of 5 stars — Rated Poor
Excellent
16
Very Good
2
Average
2
Poor
4
Terrible
27

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  • Contact Information

    Address

    Prestige Cars GB
    Humphreys Barn
    Magdalen Laver
    Ongar
    Essex
    CM5 0ER

    Get in touch

    01277366845
    https://www.prestigecarsgb.co.uk/

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Prestige Cars GB

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