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Prestige Motors Direct gave me a great experience. Fast and hassle free service was provided so happy with how it went. Car had been valeted ready for me so cant fault.
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Recently went to this dealership to purchase an Audi. Felt comfortable there as no pushy sales. I thought the price was about right for the condition of the car. I would recommend this dealership to family and friends.
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recently made a purchase from Prestige Motors Direct. Car is all good so i'm pretty pleased with it. helpful service throughout so cant complain. Recommend.
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Very helpful and polite staff at Prestige Motors Direct. I would recommend.
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Great service and experience from Prestige Motors. Delighted with my new vehicle and had no issues at any point from initial contact to driving away.
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Friendly and helpful staff including manager. Always there to help, good deal. I recommend them.
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The car we've bought from Prestige Motors Direct has been excellent. Was as described and very clean. The guys there were helpful in getting the deal sorted quickly. We recommend.
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Staff from Prestige Motors Direct in response to Excellent
Thank you so much for your positive feedback! It is more than appreciated :) Best regards, Prestige Motors Direct.
I found the perfect car for me and they had it in stock. It needed some work - a new clutch and I asked them to fit a new timing belt for me - they did this and the car is wonderful. The salesman, Adam, was superb and would not let the car leave the premises until it was A1.
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Staff from Prestige Motors Direct in response to Superb service - great car - great staff
Hi Rob, thank you very much for your positive feedback. We are really pleased to hear this. Thank you very much, and we look forward to assisting you in the future. Kind regards, Prestige Motors Direct.
Where do I start, the customer service is appalling. I agreed the purchase of a gorgeous Honda 23.12.17 ( and due to the xmas break) collected the vehicle on 4.1.18 late pm. Was asked by the salesman to contact Honda myself for the security code for the sat nav/ radio. I thought this a bit strange but agreed to as he said the dealer would charge Prestige for that service. I went home and contacted the dealer who registerd the vehicle, No Joy I contacted the last dealer who did the service again no joy so I contacted the lady who drove the car as part of a fleet . no joy. I rang them on the 5.1.17 and was told they would get someone out to decode, no joy. again called to enquire as to what would happen, they said no problem will change the unit Yipee I thought. I dropped the car off 16.1.17 after being told the unit was being changed and it would be ready by lunch 17.1.18. no phone call so I rang and was told that the car was with the dealer and they could not decode it in the time they stipulated. ( news to me I thought it was being changed) but again gave benefit of the doubt. After further telephone calls from Myself they told me the unit had to be sent off to France !!!! would be 2 weeks. Two weeks later no response I then spoke to the dealer who said 3 weeks.( they ve had the car longer than me) 3 weeks has now come and gone and I have now been told by the dealer maybe 4-5 weeks . I rang again 7.2.18 very irrate requesting an update and had no call back. An email appeared to me saying they will no longer speak to me direct . Im now stuck in lImbo I have replied to the e-mail informing them that I will no longer deal with them direct and that I will post my experience on reviews and will look into taking further action Karen
Reviewer has confirmed their email address
Staff from Prestige Motors Direct in response to DISGRACEFUL COMPANY TO DEAL WITH
Hi Karen, we apologise for this experience you have had. As we know, the vehicle is with Honda whilst they are repairing the Media Unit, continuous phone calls have been made to Honda from Prestige, chasing an update, where the time frame seemed to keep being delayed. Prestige did not refuse to deal with you direct, but preferred to have all communication via email due to the manner and approach towards staff members. We have kept you informed via email of any further actions, or just a courtesy update. We have, as expected provided a courtesy vehicle to you during this time, to avoid any further inconvenience, and can only apologise for this. Kind regards, Prestige Motors Direct.
STOP!!! B4 BUYING PLEASE READ! we purchased a large family car in September 2017 spent £2480 every penny of our savings, we needed a large car as we have a disabled 8yr old daughter in a wheelchair! PROBLEMS started from day 1 back window never opened and fumes were coming into the car constantly. The dashboard lit up like blackpool illuminations with engine mgmt, esp & abs flashing on and off & then permanently on, this showed egr valve needed replacing after numerous calls, texts and promises with rude & uninterested people, finally the car went in (3times). The egr valve was replaced (with 2nd hand part not new one as policy states "we dont use new parts")! AGAIN!!! after this visit yet another warning light "water seperator light" so fed up at this point we said by the car back off us BUT we were offered an insulting £1500 towards a part ex of another car "NO THANK YOU NOT FROM PRESTIGE"!! NOW! only 4 months on we have lost £1300 as the car fumes and issues were so worrying & frightening we had no option but to part ex with a more reputable garage who were disgusted how we had been treated! However we will not let the matter drop and are taking it further especially as we have videos & pics of lights and warning noisesin the car plus a list as long as your arm of calls, conversations & texts!
Reviewer has confirmed their email address
Staff from Prestige Motors Direct in response to HORRENDOUS EXPERIENCE!!
Hi Mandi, I have checked all information on our system. I can see that you contacted us just short of 3 months of your purchase, to advise that a window was not working and there was a problem with the EGR Valve. We replaced the EGR Valve under warranty. As soon as you brought this to our attention, we discussed this with you and then later arranged a booking for the vehicle. As you experienced another light appear a few weeks after this, when you were out of your warranty period, we still agreed to diagnose this for you to make sure it was not related to the EGR Valve, and it was confirmed that the code was not related. As you were unhappy with the vehicle, a part exchange offer was made, for your own option. We have a record of all communication between each customer to ensure that every date and detail is listed on our system for future reference. There seems to be some misunderstanding with this matter, so if you would like to email us regarding this we would happily assist you further. Apologies for any inconvenience. Many thanks, Prestige Motors Direct.
Prestige Motors Direct are an established used car dealership based in the North East of England. They have a variety of models in stock from every day cars to high performance cars and 4x4's. This dealership has over 3000 cars in stock from all popular manufacturers. As well as used car sales this dealership also purchase cars for cash and welcome part exchanges. Finance options are available. Prestige Motors Direct are open for sales 7 days a week.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Prestige Motors Direct
The Car Showroom Mill Lane
Newton-le-Willows
Merseyside
WA12 8BG
| Mon | 09:00 - 19:00 |
| Tue | 09:00 - 19:00 |
| Wed | 09:00 - 19:00 |
| Thu | 09:00 - 19:00 |
| Fri | 09:00 - 19:00 |
| Sat | 09:00 - 17:00 |
| Sun | 10:00 - 16:30 |
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