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4 reviews from our car dealer reviews community
Leave a review for PSJ Automotive
Leave a review

4 reviews from our car dealer reviews community

Leave a review for PSJ Automotive
Leave a review
"Fabulous service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The only day that I could do was a Sunday, Team very accomidating nothing was too much trouble. Exactly as described one owner, full service history!

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"Bad experience with PSJ Automotive"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

***** BUYER DISCRETION ADVISED ***** Purchased a 10 year old Vauxhall Astra (with 106,000 miles on the clock) from PSJ automotive in Sept 2019 the vehicle was advertised as being in 'Excellent Condition' and with a 'Full Service History' The vehicle didn't have any service history and neither was it in excellent condition. A warning light came on the day after purchasing the vehicle (initially I thought it was a service light so didn't report it for a couple of weeks when my local garage pointed out it was a warning light) for glow plug issues, the vehicle didn't drive smoothly and frequently stalled/idled roughly at slow speed. The fuel filter was full of debris (dealer's own mechanic changed this), the air filter when we (my own garage) changed it looked like it hadn't been changed for 3-5 years and the inside of the oil filter completely crumbled into pieces (my own garage said it was the worst state of any oil filter they had ever seen). Dealership asked me to take the vehicle back in several times, most visits resulted in nothing being addressed/fixed and I had to continually call/chase to get anything progressed. Eventually the computer socket where garages plug in their laptops to read error codes was fixed and the EGR valve was replaced (partially sorted out the stalling at slow speed/rough idling unfortunately despite many calls/emails/garage visits and trying to help the dealership by booking the car into a local garage near me (who the dealership instructed independently). The glow plug issue remains unresolved nearly 7 months after the time of purchase. Sometimes you don't see what garage managers/owners are trying to do until it's too late.....in this case the minute we hit the 6 months mark the dealer tried to claim that an issue that has existed for the last 6 months is a brand new issue and that he is able to offer no further support on the matter because he has 'fulfilled his legal obligations' (something both me and my solicitor don't agree with the dealership)......I expected better and if I had known the dealer was going to try and go down this route I wouldn't have let him stall the process on so many occasions and I would have kept on top of him more (6 weeks to not get an auto electrician sorted with a long list of excuses is one example). I would recommend to anyone dealing with PSJ to put all communication in writing/email so you have a record of what you send and also get written confirmation from PSJ on everything they say/claim.

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PSJ Automotive from PSJ Automotive in response to Bad experience with PSJ Automotive

We weren’t aware this review was on this platform. Please accept our sincere apologies.

"Fantastic service from Analisa"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was so impressed by Analisa's customer service, she was so knowledgeable and helpful. Car from PSJ Automotive was excellent value for money!

"Great Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My unlce recommended this garage. No pushy sales, really good choice of small cars, Loved the Corsa was able to take it for a long test drive, Very happy.

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Dealership Information

We are a small family owned business with a conscientious outlook on sales and a focus on customer service. Our vehicles are HPI clear, VOSA milage checked and covered by the AA warranty. Our prices are checked weekly and we offer competitive part exchange valuations ensuring you leave our Tewkesbury based business a happy guest. At PSJ Automotive LTD we offer a wide choice of used cars and vans from a variety of manufacturers on a sales or finance basis.

Please do not hesitate to contact us today!
E: psj_analisa@yahoo.com
T: 01684 276177
M: 07951886189

PSJ Automotive Ltd, Cymbio Business Centre, Northway lane, Tewkesbury, GL20 8JG, just 5 minutes from Junction 9 on the M5.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2016

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews4.2 out of 5 stars — Rated Very Good
Excellent
3
Very Good
0
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    PSJ Automotive
    Cymbio Business Centre Northway Lane
    Tewkesbury
    Gloucestershire
    GL208JG

    Get in touch

    01684 276177
    http://www.psjautomotive.co.uk/

    Opening times
    Mon By Appointment
    Tue By Appointment
    Wed By Appointment
    Thu By Appointment
    Fri By Appointment
    Sat By Appointment
    Sun Closed

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    25%
    Percent of reviews responded to by this dealer

    Additional Information About PSJ Automotive

    Company Formed: 2016
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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