They never ring you back and pass you from pillar to post. The Salesman must be on commission only so once you have bought the car nobody is interested.

Why do Pure Cars only respond to good reviews and not to poor reviews which are many including my own??!!

Pure Cars do not put the customer 1st if you purchase a vehicle from this dealership be cautious of what they say and offer. My experience was not a very good one. I had chosen a car probably one of there lower price range ones on the forecourt £11,900 advertised on their website Mercedes c350e nice with some miles on the clock. I went for the test drive all seemed ok there were some issues to resolve which they said would be done as a normality as they always do with cars before handing you the car sales pitch? This accounted to scuffs on the wheels, Leather seat needed stitching and repair and a general check over, the test drive showed the service was overdue and the service light engine management light was on. No problem the sales guy said it will be rectified before collection \mot and a service will be done. I asked if the car had FSH yes as it was one owner from new which I was happy with I did my own check usual MOT HPI etc all came back ok. I agreed the sale price and placed a deposit £500 which was part of the reserve online cost also which they require, I was told that printer wasn’t working properly so we did a sales transaction for the deposit from a receipt book very old school. If you look at this showroom and offices, there is more than one printer there. Car would be ready within a week of purchase he said. I gave my details email address as you do so I could have a copy of the details of the car at the agreed price and a list of defects that I noticed which were to be carried out. As the printer was not working, I said email me the invoice asap, no email was received until I emailed their sales office to chase, the guy didn’t even get my name correct – or email address, so the only way they could contact me was by reply to my email they didn’t even call me. Within the week of waiting for the car I asked numerous questions to the salesperson and sale team basically chasing details of the service record I wanted to have paper copies of the services as there were none in the car also the details of their bank so I could transfer funds for the car. Numerous Calls emails to chase and get information the level of response was very poor non-existent I had to chase all the time for the information of the car. even payment. The only time I received a call was when the car was not ready 1 week after purchasing. I was told there was a fault and a part needed to fix which they thought would fix the fault Lamba sensor (exhaust) this was the incorrect one so another was on order. So, 1 week on, I then was told the car would be ready on Saturday for collection. I had to call and email again about the car to chase up if all was ok for collection Saturday and mainly to arrange Payment as no details were received after asking numerous times, you would think that they would want your money ! I was constantly chasing asking, no sales person telephoned me to let me know what was going on ? no updates until the Friday afternoon only after emailing Thursday night regarding my queries which had not been yet answered. I received a voice message to call them, so I called thinking the car would be ready only to be informed that they found out 9 days of me asking about FSH of this car which they said had FSH only to be informed that the car only had 1 service (no service history on the car) for a car with 99,000 and 1 owner ? Pure Cars reason was that the previous owner was to forward the service details on as part of their purchase of the car and these never arrived. The salesperson Sam then said to me he thought that I would not want the car because of this Obviously, I said NO why would I spend £11,900.00 on a car with only 1 service record when you told me that is had FSH. Sam then said I thought this would be the case, and said we will return your deposit and apologized for the whole situation. I have not received my depot back as of yet,3 days on they are quick to take you money and get a sale but never return your monies back as quick. You would like to think that this was a reputable company as part of a larger group and will do the right thing and return you hard earned money. The overall experience for me with Pure Cars has been a poor one and seems like that unless you’re spending loads more money on a car you may be better looked after. Do not let this review discourage you from buying a car from Pure Cars you may have a better experience just make sure due diligence is used.

Bought a second hand car from the Wakefield branch. The sales person saw me coming - yes, I am a blonde female with no knowledge of cars. He told me the Audi A3 convertible had cruise control - it didn’t He told me it had 1 owner from new - it had 3 before me He told me it had a full service history - it didn’t, it’s had one in 7 years. I was sold a 2 year insurance warranty for £500, but found out this may not be valid if the vehicle hasn’t been regularly serviced and maintained. I found out all this a few months after I bought the car. I have written 3 emails to the Manager but haven’t had the decency to reply. Yes, Purecars take your money but don’t want anything more to do with you or after sales service. Disgraceful, don’t bother with this company

Dealt with Brad re purchasing a second car. Paid £500 deposit, but decided against the purchase. Brad was very helpful and patient though the process. We received our deposit back. Brad and Pure cars were a pleasure to deal with.

Dealing with Brad was outstanding. He really knew his cars and was so knowledgeable. He really did stand out. Great manors and well spoken for such a young gentleman

Came to view a couple of cars, Chris was very courteous and knowledgeable, certainly knows his cars which all had the right spec.