Staff from RDM Direct Ltd in response to The worse garage and a bunch of stuck up

RDM Direct are disappointed to read your comments and the version of events listed, they are wholly inaccurate. It was alleged the vehicle purchased had developed a fault two weeks after collection. Based on what you had informed us, we opted to get the vehicle recovered back to our workshop; no fault was found. An independent inspector was sent to inspect the vehicle by your finance company; no fault was found. After 3 months you admitted the vehicle had no fault and you simply could not afford it. You have since offered us 'cash' if we bought the car back and left us drunken, abusive voicemails. We have supplied you a fantastic vehicle in good faith and vehemently contest your comments. Regards, RDM Direct

Mk in response to The worse garage and a bunch of stuck up

I bought a Mercedes from Ducan, there is a rattling sound coming from the engine after 2 attempts already asking them to fix it they keep telling me there’s nothing wrong with the car. DUCAN ESPECIALLY IS A LIAR I WOULDNT TRUST HIM ,now I’m fighting to reject this car after only have it less than a month. Absolutely disgusting behaviour and crap garage

Staff from RDM Direct Ltd in response to AVOID!!!

RDM Direct are disappointed to read your comments and the version of events listed. The vehicle returned to our workshop on two occasions. The first for a slipping clutch, which was replaced. The second for investigation into an Engine Management Light; which was found to be relative to damage inflicted to the vehicle whilst in your possession. The repairs of which were paid for by yourself, with invoices to prove. Months after this point you did indeed contact again with regards to a performance issue, which we offered to diagnose at our premises or to alternatively visit a local garage (utilising your AA Warranty). Your repairer of choice was the local BMW Main Dealer agent whom confirmed a misfire, which was already apparent and the most likely remedy to be a coil pack. From this point no repair was authorised or arranged by yourself. In the months that followed you requested a full refund, which was respectively declined after seeking legal advice. You then opted (perfectly within your rights) to take the matter to a small claims court. Our defence was struck out on the basis a suggested mediation questionnaire was not received. Instead of dragging the matter out any further and reinstating our defence, we opted to draw a line under the matter and agree. The vehicle has since been fitted with a replacement coil pack and drives perfectly. Regards, RDM Direct

Staff from RDM Direct Ltd in response to Please be serious, and avoid this garage

RDM Direct are disappointed to read your comments and the version of events listed. We feel your comments are a little harsh on the basis that the vehicle in question is in excess of 12 years old and the problem being relative to a heater fan. Before the vehicle was collected, we facilitated a timing belt change as a gesture of goodwill in addition to the vehicle being serviced and given a fresh 12 month MOT. The heater fan issue was first reported 4 months after collection and you had unfortunately declined the option to take a 12 month AA warranty, which would of covered the aforementioned problem. I welcome you to contact us and ask for a member of the management team to deal with your grievance and concern. Regards, RDM Direct

Staff from RDM Direct Ltd in response to Awful service, worst ever I have seen

RDM Direct are disappointed to read your comments and the version of events listed. Whilst having our own workshop and technicians, RDM Direct do not have an MOT station. When necessary if at the point of sale the particular vehicle have less than 6 months MOT, a fresh 12 month MOT is completed at a totally independent garage, of which has no affiliation to ourselves. The vehicle at the subject of your unfounded comments is over 11 years old. Any MOT failure listed is a major safety defect, henceforth an immediate repair is necessary. The failure in question was relevant to a corroded outer sill (something that is apparent and expected on any vehicle surpassing 11 years in age). The remedy of such failure was to remove the section of outer sill, weld a plate over the affected area and skim/paint to make it more aesthetically pleasing. When it was suggested the above was not completed as listed and 'bodged', the opportunity was both offered and declined to view the repair being carried out as CCTV was present. We are totally transparent with regards to the preparation of our vehicles. You can in point of fact view any MOT information online via the DVLA website. This information includes: MOT Location, Test Date, Test Mileage, MOT Certificate Number, Any Advisories and Any Failures. RDM Direct offered the opportunity to take the vehicle to a different MOT station for a complete new MOT test, which was declined. RDM Direct subsequently emphasised the option to take it to a local MOT station of your choice, which again was declined. Once it was established the sale was not to be concluded the deposit was not refused; a time was arranged for you to meet the owner of the garage whereby a refund was successfully authorised. It was only after the refund was authorised did the slanderous comments ensue. These comments included the likes of reporting us to Trading Standards and the DVSA which we welcome. In summary, RDM Direct are very disheartened with the comments made. The vehicle did fail an MOT (which was not hidden in any way) and a subsequent repair was completed within the strict guidelines DVSA/VOSA set.

Holly S in response to Awful service, worst ever I have seen

I've had my last 2 cars through this garage and can honestly say I do not have a bad work to say about them, or the cars I've bought. This latest car they even delivered for me as I live 10 minutes away when my son was ill. Parking sensors went wrong and they repaired them within warranty. See you next time guys, Holly x

Staff from RDM Direct Ltd in response to Excellent commitment to after sales

Hi Lee, thank you for your kind words. We do try our best with all of our customers and in an ideal world cars would never fault but unfortunately they do. We would however like to stress the dual mass flywheel and clutch were replaced via your AA Warranty; during the course of the work being completed, internal defects were found within the flywheel and the claim was successfully authorised. We look forward to seeing you again in the future and don't forget our car sales customers now get discounted servicing at the RDM Service Centre!