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Prior to purchasing car was assured that the vehicle would be given a new mot, serviced and checked in line with AA dealer guidelines. I was also told that any previous advisories would be repaired. Assuming this had been completed, I purchased the car and when I got home discovered one of the faults on the previous mot had not been repaired, and surprisingly was not on the new mot even thought it falls into the advisory category. So, 6 weeks since I bought the car, they have failed to order the part so I can get it fitted. It begs the question, did the garage who mot’d the car actually do it properly, did they actually service it and did they actually inspect it to AA standards......I think not
RDM Direct from RDM Direct Ltd in response to Mis truth and Poor After Sales
RDM Direct are sorry to read your comments. RDM Direct do not MOT vehicles at our service premises. We use local MOT stations for an independent opinion on the vehicle in question. Once an MOT has been completed the vehicle then goes to our workshop for any further service work and if an advisory is made- they are rectified, likewise if they fail. Our vehicles are prepared to an exceptional standard and we are an AA Approved garage. I welcome you to contact us and ask for a member of the management team to deal with your grievance and concern. Regards, RDM Direct
My daughter bought a car from RDM Direct and 26 days later it broke down (clutch). Rather than fixing it in Winchester, where the car was, they insisted on taking it back to Burton On Trent, fixed the slave cylinder but not the clutch, then did the clutch only when, in desperation, my daughter agreed to pay half. They then refused to bring the car back! Only when legal action was threatened did they return the car - leaving it virtually empty of fuel! They won’t respond to emails now. All this took over 3 weeks when it could and should’ve been fixed within 2 days maximum - no courtesy car either. You have been warned...!
Reviewer has confirmed their email address
Staff from RDM Direct Ltd in response to Utterly terrible aftersales care, beware
RDM Direct are disappointed to read your comments and the version of events listed. The vehicle suffered a mechanical failure of the clutch slave cylinder; which is unfortunately something that does happen without any warning. In mind of the distance of which you are located to ourselves we did obtain a diagnostics and subsequent quote to repair. The quote was substantial and the decision was made to complete the repair at our garage; recovery was arranged. Repairs were completed and road tests followed. Although the diagnostics and fault was relative to the slave cylinder, you desired to replace the clutch itself although not faulty; something we agreed to do at half than cost price, as a gesture of goodwill. RDM Direct regret the part failed however it was unforeseen and sporadic failure of an original part on a 10 year old vehicle, which was rectified in a timely manner. RDM Direct answered emails and every phone call throughout the repair process. We would of had a loan car available for use during the repair, however because you had a provisional license this was something we could not accommodate on this occasion. In summary we are very disappointed with your comments. The vehicle was collected, repaired and delivered back to you at no cost incursion, with the exception of a new clutch which we even contributed half towards although not at fault.
Car was very well presented, salesman were all lovely, 100% satisfied with RDM Direct Ltd.
When I purchased my Kia Sorento from RDM Direct back in January it had been nicely cleaned and was in excellent condition. The chap that I was dealing with was a big help! He was very informative and approachable and make the whole experience a pleasure. I would recommend this dealership to my friends and family.
Reviewer has confirmed their email address
In January, I purchased a Seat Leon from RDM Direct. It was clean and in good condition when I received it and the dealers were friendly and helpful but I did have some issues with the car in the beginning and I have had to make 6 trips back and forth to the dealership to get them resolved which is 40 miles away. Other than that they have been good and the car is okay now. I would recommend them.
Reviewer has confirmed their email address
I was interested in buying a Porsche Panamera 2010 model. I spoke to a man called Duncan who told me about the car. He informed me that I needed to make a deposit of £250 if i wanted the car, I agreed and left a deposit. However after asking a few more questions about the car I realised the car was not the spec I was after so called Duncan back the same day and requested my deposit of £250 be returned. He seemed very disappointed by this and a little bit pushy. He told me my deposit was going to be refunded. It's now been a week and a half and i still have not recieved my money back. I called the garage today and spoke to a man called George who claimed to be the manager. I asked him about this refund to which he showed no interest in and just simply told me dunc and having family issues he will speak to him when he is next in. Surely the manager of the company can look into the system and find out why my money has not been refunded yet or where it has gone. Terrible terrible car showroom. Would not recommend anyone use them. They have no customer service skills and quite frankly if you buy a car from them just be prepared for them to not support if or when things go wrong.
Staff from RDM Direct Ltd in response to Appalling
RDM Direct are sorry to hear about your grievances and would like to confirm the following: A deposit was placed on the above vehicle over the phone, after a detailed description and walk around of the car. Notification was not given on the same day of a desire to cancel the order. After receiving a call querying refund progress, we were unable to give you an answer there and then. RDM Direct advised you we would get back to you by the end of the working day, which we did in less than hour, once our ledger had been checked. We contest the criticism of our showroom, when our site was not frequented on a single occasion. Our customers are greeted by all of our staff and allowed space to inspect our vehicles at leisure, in addition to being able to have unaccompanied test drives. We are confident and stand by our vehicles as premium examples, RDM Direct thoroughly believe they sell themselves hence our relaxed sales process. Regards, RDM Direct
Really poor experience. The car was not sold as advertised and I have had Issues with the tyres that have taken way to long to resolve and lots of travelling back and forth for them to do a cheap job. I am very angry and I would not recommend this dealership to anyone.
Reviewer has confirmed their email address
Staff from RDM Direct Ltd in response to Awful
RDM Direct are sorry to read your comments and would like to confirm the following: We feel the vehicle advertisement was a true reflection of the car. Our adverts have personal descriptions listing: specification, mileage, service history, previous owners and the amount of keys. Following this we welcome comments as to how the vehicle did not meet its description in mind the vehicle was viewed prior to a collection date being established. The 3 occasions visiting our site includes the initial viewing and collection. When the vehicle was bought back when a concern was raised all four tyres were replaced with comparable tyre size and brand. This was done without any contest and without any kind of cost incursion to yourself. The replacement tyres were fitted weeks after collection date and RDM Direct would like to stress prior to collection were in perfectly acceptable perimeters. Kind regards, RDM Direct
really poor aftercare. The tyres were very poor and it took me 3 attempts to get them to fix it. They have caused me a lots of hassle and they didn't even replace the wheels with the correct tyres they just gave me really cheap ones. The dealers were very rude and I wouldn't recommend this dealership to anyone.
Reviewer has confirmed their email address
Staff from RDM Direct Ltd in response to Very upset
RDM Direct are sorry to read your comments and would like to confirm the following: We feel the vehicle advertisement was a true reflection of the car. Our adverts have personal descriptions listing: specification, mileage, service history, previous owners and the amount of keys. Following this we welcome comments as to how the vehicle did not meet its description in mind the vehicle was viewed prior to a collection date being established. The 3 occasions visiting our site includes the initial viewing and collection. When the vehicle was bought back when a concern was raised all four tyres were replaced with comparable tyre size and brand. This was done without any contest and without any kind of cost incursion to yourself. The replacement tyres were fitted weeks after collection date and RDM Direct would like to stress prior to collection were in perfectly acceptable perimeters. Kind regards, RDM Direct
So far so good, really happy with the cart and I have had no major issues. All of the staff were very helpful and nice and the car was immaculate. I would very highly recommend this dealership to anyone.
Reviewer has confirmed their email address
RDM Direct Ltd is an Independent dealership that is based in Burton-on-Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
RDM Direct Ltd
Unit 1-2 Maltings Estate Derby Road
Burton-on-Trent
Staffordshire
DE14 1RN
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