Purchased a Ford Focus ST from Redgate Lodge on 27th April initially paying the £200 deposit. The remaining balance was transfered later that day. On 8th May I was advised that the car was ready for collection - however the immaculate car I originally viewed and paid for, now had an extra 9 miles added to the clock along with two chips out the paint work. Redgate tried a botch up job of repairing the chips which looked utterly horrendous - they refused to have the paint work resprayed or offer any compensation. So effectively I bought a car and was collecting the same car in worse condition!!!! A refund was promptly offered however I needed to chase them up to action the refund numerous times. Awful customer service and fully deservant of 1 star. I did notice the next day they had the car back up for sale for £500 more than I’d paid for it, despite it having new damage!!!!!!! Safe to say I wont be recommending them to anyone.

The team at Redgate Lodge were very nice and care about their customers. i had never bought a car from this dealership before, i was very impressed with all the team and i would like to thank James and all the the team for looking after me so well.

I was impressed by the video on the Redgate Lodge web site so I went to see and test drive the car I thought I would buy, unfortunately they did not seem bothered that a cash customer was left waiting and waiting and waiting in the rain and that was after I had walked to the showroom and spoke to a salesman, if this is how they treat their prospective clients I dread to think what the after sales might be like.

After constantly looking on the Internet for an Audi & being dropped in by a private seller we decided to look at this website then saw the perfect car & visited the garage, I was concerned about handing over a large sum of cash but as soon as we spoke with the staff we were happy handing over the cash the 2 lads couldn't do enough for us we knew we had done the right thing purchasing our new car from redgate lodge we trusted the staff & felt so happy with the service we recieved before,during and after our purchase,They were more than happy to help every way they could they even processed our tax online for us they let me take the car the same day even though they had to move all the other vehicles on the forecourt in the pouring down rain so they could get my new car (that was prep for a valet) in to drive away & promised to valet my car if I wanted to pop back with it anytime that was suitable for me & they kept there word they had my car gleaming and told me any problems with my new car just give them a ring & they promise to sort it I got free lifetime mots on this vehicle the sales & after sales service is 110% excellent thanks guys for giving me peace of mind your so pleasant to speak to,trustworthy & we will be purchasing our vehicles from redgate lodge in the near future well done guys your an asset to redgate lodge.

Unbelievable!!!! i went into this garage with a part ex bmw and cash with my wife and 3 year old daughter.To view , test drive and more than likely buy a bmw on site. well that was the plan , but the rudest "salesman" i've ever encountered put end to that almost immediately on entry to premises. I was told that i couldn't test drive the car until I'd bought it, and as i had a test drive in a similar car the day before at another garage surely i know how this car would drive. I was then left in the show room while he went to inspect my car then proceeded to go into office with another member of staff for 10 mins. He then came out office stated price for my car ( which was reasonably fair) but said " I think you should buy the car you test drove yesterday at another garage , I'm sensing a brick wall between us". I listened to this ,open mouthed and not quite believing the arrogance and lack of manners from this man. We ended up leaving the place. AVOID!!!!

We went into this showroom with a part exchange and cash to purchase a new car! As soon as we said we didn't want finance, the lady (blonde haired and extremely rude and arrogant) didn't seem to want the sale! Wouldn't allow us to test drive the car as " it cost a fortune to valet " if we didn't want it, and then grossly undervalued our part ex. When we told her she had undervalued our car, she shrugged her shoulders and told us to go elsewhere with our part ex. If we could get a better price! Disgraceful attitude and arrogant demeanour. Avoid this business. There are much nicer more helpful car dealers in the area. Manners cost nothing and this lady had absolutely none! No wonder they can't sell cars.