My wife and I have been long time customers of Richard Hardie, Silverlink. In early December 2023 we decided to go from two cars to one. I returned our two PCP cars, settled the finance and then bought one car from the dealership. I was told it was too late to stop the one upcoming payment due two days later, which I was fine about and was told that I would get the money back quickly. The payment came out on the 8th December but I didn't get the money back. Then on January 4th a payment came out for the other car and then on January 8th another payment was taken, all in all I paid £977.00 even though I had settled the finance. I tried to get my money back by visiting the dealership and was told their head office were running behind. I then phoned the finance company and was told the settlement money hadn't been sent! I did eventually get my money back, which wasn't the point. It did put a small financial strain which we didn't deserve. I emailed Richard Hardie two weeks ago with my complaint. Sadly I'm still waiting for a reply. It seems obvious now that once they had my money they were no longer interested. Over the years we've bought several cars from them, it won't be a surprise that they've lost our custom. This is such a shame as a simple apology after our complaint would have sufficed.

My mothers brand new MG3 battery died after 14 months of ownership, only to be told this was not covered as part of the warranty and I quote " even if it was they could not get the car in for a week and a half". Absolute disgrace.

Sold a car with full service history and 2 keys, which we kept chasing and never received, salesman blocked us so we were unable to contact him..... 4 years down the line we hand the car back in, only to be then told we are being charged £800 for the service book missing and the book not being stamped.... We have invoices of services, which they won't accept, we call Richard Hardy for there help as they did not provide the things we are being charged for and of course they are giving us a book which will knock off £25 of the 800 bill and were supposed to be grateful. Spoke to an arse of a manager at Silverlink and seemingly because they have now sold the Durham branch its not there issue. My daughter was actually going out with one of the salesman at Silverlink and he was there at the sale when she didn't receive these when she picked up the car..... But they don't want to involve him!!!!he could verify that she did not receive them but he has chose not to.... this should explain the morals of the staff

Bought a car from them worst service ever received didn't let me test drive it took it away in the black dark no service on the car no mats the valet was horrendous no customer skills all they were interested in was payment then get out the door the car is bad wont repair anything for me receptionist was only interested in the sales men horrible place stay away avoid the place

Tried to sell me a car with 3 worn out tyres for top price. Refused to replace tyres or discount the car. They lost the sale.

Bought a few cars from silverlink R/H over the years, last week picked up my 595 abarth, delivery miles, that came from another branch, to which had marks on bodywork not well on the valet and alloy wheel marked, salesman said this would be looked at manager said different when i had to go back. Cars sold as seen!! New Manager was awful to deal with patronising man who just wants the manager title. No enjoyment in the job obviously.

Bought a used fiat from there. Staff are rubbish. Car smelt of sick and clearly hid most of the problems with the car. When u got back with the car and took the paper mats up there were massive holes in the carpets. Car had clearly not been valeted. Haven’t been refunded my £100 deposit. Have emailed and rang and no response. Will never use Richard Hardie again and would advise anyone to avoid these totally !!