I took my jeep in about 4.30 pm, a simple job, Richard Hardie Silerlink only did half the job and still charged me in full, then when I asked for a refund, no one was available they all left at 5.00, utterly incompetent

I recently bought a used car from Richard Hardie Fiat Silverlink. I also left a refundable deposit on which th held a car for my wife to decide. My wife chose not to buy the car . This was on 4th June 2019 and I am still waiting for the deposit to be returned, still waiting to speak to someone. They don't return calls. To think I have bought a car in same transaction and this is my immediate experience of customer service. Shows how much they think of the customer

Avoid Richard Hardie Silverlink at all costs the customer service is ridiculous!

Purchased a Fiat 500 from Richard Hardie Silverlink under a PCP agreement requiring monthly installments and a final balloon payment. Initially offered a mileage cap of 5000 miles per year but this was insufficient, and when we considered walking away the salesman disappeared and came back saying he had arranged 8000 miles per year without extra cost. Have now discovered from Finance Company that mileage had not been changed, and eventually able to confirm that the dealership record hadn't been amended either. Now have excess mileage to pay. Staff obtuse when this was questioned. Trading Standards informed and letter written to Mr Hardie himself. This branch has terrible reviews all over the internet.

My partner and I decided to take an Abarth for a test drive at Richard Hardie Silverlink. Didn’t check my partners drivers licence... signed a document and gave us the keys and test drive number plate. Car wasn’t checked beforehand and the salesman didn’t join us on the test drive. Told us we could have around 10 minutes. The fuel was low... but said it was fine to drive. So we took it out. On the way back at the Silverlink roundabout traffic lights the car turned off... my partner tried restarting and the fuel light eventually flashed saying “low fuel”. I contacted the garage and explained situation... we had to push the car to the side of the road as we were blocking the middle lane. Being stuck on a busy roundabout on a Saturday is not safe at all! 20-25mins later the salesman pulls up with petrol and just laughs. We get back to the showroom and he gives us a half hearted sorry and we left... will never trust this place and refuse to buy a car off them.

I would like to thank Martin at Richard Hardie Silverlink so much for all your help in test driving and securing the finance and valuation for my part exchange. Cannot wait to get into my new car.:)