i20 has a windscreen wiper fault, earliest appointment 2 weeks away, That in it's self is bad enough, £75 just to diagnose fault, car taken in on Friday, fault confirmed that the wiper motor requires replacing, customer service quote for the cost of replacement motor £150 +Vat, plus fitting, ok. Then told that wiper motor cannot be fitted as they close in an hour, after a brief chat, they say they can fit it Saturday, OK. Then a phone call Saturday morning to say that we had been miss quoted, the Wiper Motor cost was actually £507.00 and car would not be back until Tuesday, this is unbelievable, who are they employing that make horrendous mistakes like this, this is unforgivable. I was unwilling to be taken for a ride by Richmond Hyundai, I asked not to carry out the repair after the outrageous miss quote and that I would be taking it else wear for repair. Also I told them the engine management light had come on, they cleared the fault, said it was an old error code, on asking what was the fault code, no answer, I also had the TPS light come on, they said it was a nail in the tyre which they claimed to have repaired, needless to say when I picked the car up at mid day today, the TPS light was still on. Our family have purchased 4 cars from Richmond Hyundai, needless to say we will not be returning after this appalling service and attitude towards it's customers.

I brought my car to the garage at 8am for annual service and found that my left front tyre has according to them irreparable punture, they said they are going to change the 2 tyres? Not clear why 2...charging me aroun >£300... Which I said no, i was at work while discussing it, and at the end of coversation the staff said that car will be available by 530pm and i said ok, but not clear to me what shehad said at the end. When im about to get my car.. They changed the 2 tyres and said that i agreed. It would be a bad communication as theres no summary of conversation done to emphasize what they are saying. Poor support from the manager who are very stiff and said can not help me with that situation. Portsmouth hyundai, very nice staff when you are buying but post sale service? Very poor... Not recommended.

Good & efficient service

Very pleasant experience

Hi. I was asked to drop my car off at 9.30 in the morning for an MOT and work for product recall. I didn’t get my car back until 5.50pm which seems a long time to do the small amount of work required. I guess what I am saying is it would be better customer service if you ran tighter schedules whereby the car was dropped off nearer the time it was going to be actually needed in the workshop. I would then not have been without my car all day. Everything else was very good but not so sure I would return unless the timing was more suitable to the customer rather than just making it easier for the garage. Stephen

We brought a used hyundai tucson (17 plate with 16000 miles on the clock)from Richmond hyundai Southampton and 6 months and 5000 miles it has been the worst and most stressful experience of car ownership ever. To start with the stop start didn't work and they told us it was because the battery had low charge and this was caused by the car being sat around on the forecourt but would not replace because the battery only has 2 year warranty also on a health check it come up the brakes were visually dangerously low and needed replacing straight away and the rear shock absorbers will need replacing soon. Both keys have had to have new batteries aswell at this point this was 3/4 months in. They also they tried to get us to service the car after 4 months even though the car was sold to us with a service which was not stamped in the book. The clutch has been slipping aswell after 4 and a half months of owning but after waiting for a month for it to be looked at they got it in and we have been waiting 3 weeks for it to be done and after 2 weeks they called to say that on the test drive after the new clutch was fitted there was a banging so they would have to take it back out and source the problem the clutch was not under warranty aswell so we had to fight like crazy to get them to pay for it we have had such a bad experience and service from this dealership and would 100% NOT recommend they have fobbed us off with every excuse in the book and basically said its our fault for buying a used car so as we stand the car has been in 3 or 4 times it still has the dodgy battery still needs new brakes still doesn't have the service stamp still needs new shock absorbers and has had a clutch but god knows what internal damage has been done in the process and we still don't have the car back yet. AVOID AT ALL COSTS.

Bunch of thieves i’ve been buying cars there for many years but never again they sold me a Hyundai Kona I asked them for a quote of a Towbar They quoted me nearly £1300 pounds I contacted Hyundai at Lymington they quoted me £480 pounds so Richmond Southampton trying to con me you can clearly see the difference in the price When I confronted them they just completely ignored me I even showed them a receipt for the job that was done, if I were you I should be very suspicious of their prices before you get ripped off and get a second opinion before you commit yourself I know where I’ll be by my Hyundai in future and it certainly won’t be Richmond