I purchased my car with them four years ago now. In fairness the car itself has had no problems but every year (except for this year) I have had to have an argument about dropping off and collecting the car as they normally close at 6pm and I cannot get there to drop off and collect by that time without having to take time off work (unpaid). This year was the first year I didn't have to deal with that conversation so I hope they have improved that part of the service. In the last two years I have also had to start paying for the courtesy car. The servicing also normally includes a mini valet, but this year is the first year they have done it. I have confronted them about this when they didn't do it previously and they said they would put a note on my account to drop my car off next time I am in the area to get the car done - showed up one day and they said that isn't how the system works...Also the car had to be put through the MOT re-test on the same day after failing the first time this year due to two lightbulbs being gone - each cost me £30 to replace (bulbs cost £7 in Halfords) so it felt a bit like they were taking advantage. I also wondered why they didn't do a check of the car during the service in preparation for the test to save time. I also pay £28 per month on top of the car payments to pay towards the service etc. but there is quite a lot that is not covered by the £28 per month and so you still have a bill nearly every time to pay. Therefore I requested that the payments were stopped last year as I was still paying a bill on top of the monthly payments and decided it would be smarter to just put £28 aside each month myself in my own account so I can decide what goes towards on the service, not them. I asked them to check what is paid by the money leftover by the monthly payments and how much is left in that balance almost a year after stopping the payments when I informed them that I will not be getting the car serviced in the garage now that the warranty is over. It took a few days to find out that there is quite a bit in the balance which was an effort to find out about. They have not been at all transparent about the remaining balance and had no intention of telling me that there was money left in the account which I never would have used again. As such, my confidence in the dealership is totally gone, I am still waiting to be refunded the money a month later and have heard nothing from them - I have to keep ringing to chase them down on this.

Back in mid June 2020 my Hyundai Santa Fe 2011 (I purchased this car from them back in 2015) has breakdown on M27(J7). The car wouldn't start. I called RAC for help and unfortunately they couldn't find the fault but they managed to get the car back to my home address. Next day (Monday I believe) I called Richmond Hyundai Southampton and made all the arrangements to get the car transported on the platform in order to be investigated & checked why it doesn't start! I have been told that this check will cost me £75! In the first day (afternoon) I've been told that they couldn't find the fault and they need more time which I agreed so they can figure what is was wrong. Finally, I got a call from them with a very bad news: a high pressure fuel pump broke and swarf has contaminated the whole system and to repair they recommended to replace the entire fuel system! With a total bill £11697! They recommended not to go ahead with the repair as it was above the value of the car! I wasn't happy with this loss but I couldn't do anything! To make it even worse they charged me £150 instead because they spent more time! As a note, in the video link that I've been sent I could see that they spent time to investigate the brakes, status of the tyres (front ones has been changed a week before so no reason to be checked)...something that I never asked for! To cut it short, I had to scrap the car for nothing! After 2-3 weeks, I was searching online for a replacement and I came across with this website: https://www.pegasusmotors.co.uk/used-cars/hyundai-santa-fe-2-2-crdi-premium-5dr-7-seats-enfield-202007081009725 Yes, this is my car that I've been told by Richmond Hyundai Southampton it will cost me nearly £12k to repair! Looks like somebody managed to repair the car (I'm sure they didn't spent a lot) and now is up for sale! How on earth nobody from Richmond Hyundai Southampton couldn't figure/repair my car? And they are the official Hyundai dealers! I will never ever go and buy a car from them and I would not recommend this place to look for a car! Please stay away!

Purchased a nearly new car from Richmond Hyundai Southampton, promised it had full service history After months of chasing turns out it doesn’t have any service history Too late to return it, totally ignored. Now had a warranty issue (should have 4 years left) but I’m on my own. Paid too much based on the trust of what I was sold. Happy to try and get me to service it 6 months early Still waiting for sat nav chip, service book, second key I then Found out that the service I was promised when I collected it wasn’t done Never dealt with such a bunch of half truths as this before. My advice would be go elsewhere

I would never believe a simple request to check a problem with a tyre pressure monitor would be met with the advice that I should take the car to Kwikfit, I am sure that if the owner of the dealership would not get the same response, When I select my new car next one company I will not consider Richmond Hyundai in Southampton.

Richmond Hyundai in Southampton are not interested unless you pretty much commit to a pricey deal. Very rude, shuffling off into the back rooms together to discuss you. Not warm and friendly like most other dealerships are.

I have never found Richmond Hyundai in Southampton to be anything but helpful and extremely professional. I would have no hesitation in recommending them to any other potential customer. Polite, friendly and knowledgeable in every respect.

From the start all Richmod Hyundai Southampton were interested in was money. A 4 month old car with a problem. But because they could not diagnose or find fault, the customer is handed a bill! 5 year warranty! Not worth the paper it's written on. Received confusing text messages too. Try somewhere else.

Booked a 2 year old car for the full servicing at Richmond Hyundai Southampton costing almost £400, and after eight hours informed me they didn't completed the recalls on the car. So had to take another day off from work and book another appointment. The next day noticed that some of the jobs haven't been completed, e.g navigation updates, didn't fill the liquids etc, even the engine oil was black and didn't looked like new oil at all. When mentioned that to the manager, he was very rude and unprofessional, talking in high tone to me. His excuse was, that the oil on all the cars become black in 10 minutes after you drive the car (never seen that on my previous cars).

From my experience and in my opinion The Richmond Motor Group dealership Southampton is all about the sale but very poor with after sales service. I had to wait over a week for the SD card for the Sat Nav which should have been in the car on hand over and then five weeks for an accessory they were also should have fitted before handover. Communication was also very poor. The only positives are the showroom is modern, clean and tidy. I would certainly not use the Richmond Motor Group again and would definitely not recommend The Richmond Motor Group to anyone.

Very good. I recommend.