I bought an A3 online and I had it delivered to Coventry. From the moment I got the car, there was an unusual noise coming from the engine. I spoke with the salesman and he assured me I could take it to Coventry Audi to get it looked at. It was there for 4 days and they couldn't find the fault. I asked to reject the car but Norwich Audi told me I couldn't do this until I drove the car 300 miles to them so they could investigate! I bought the car from the salesman in Norwich on the understanding that everything could be done in Coventry as it was under manufacturer's warranty. Clearly not true. I am now in dispute with them, their Head of Business is being completely unreasonable. Trading Standards agree they have had 2 chances to fix this but Audi do not. I now the extra headache of taking this to Trading Standards and The Motor Ombudsman. This dealership will promise you a front row seat in heaven but wouldn't reserve you a back row seat in hell. BUYER BEWARE!

Robinsons Audi Norwich were very very unprofessional spoke to lady who knew nothing about cars told us there was no Q5 we said we have just seen one no one could speak to us yet one salesman was just behind desk perhaps they were all watching football but def were not interested in selling us a car.

Having spent a considerable sum on a new TT my partner found some issues with the paintwork and around the same time the volume control button in the centre console decided to detach itself (not misused) in a way that it needs replacing. The car was taken to Robinsons Audi, Norwich and she waited for thirty minutes just for the part to be ordered which incidentally they tried to charge her for, bearing in mind the car is only a few months old. No one would look at the paintwork. She was told that they would make contact to book the car in when the part had arrived. Hearing nothing from them, eighteen days later my partner contacted Robinsons to be told that she had been booked for a date which was not possible. The young lady she spoke to said that the person who did the booking was not in and would call on Monday to change the booking. This lady also said that she does the booking but couldn't change it. Huh? Eleven days later and nothing. Contacted Robinsons today by phone only to speak to someone who was less than helpful and the attitude was really quite poor. Not what you expect from a main dealer of what is deemed to be a prestige marque.

Norwich Audi caused my car to breakdown after they failed to replace a hose. The garage has appalling customer service & would not take responsibility for their error. They just chose to ignore the situation. If I could score the dealership zero I would!