Proper smooth transaction. Special shout out to Adam who made the whole experience for my dad top! Wishing him the very best!
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Don't normally do reviews but want to share my great experience of Roxburghe; particularly Adam, I saw a car I was interested in, There were a couple of issue I picked up on , Adam made sure that these were all sorted before I went back to collect the car on my collection
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nothing but respect and amazing customer service. They talked me through the full process with full honesty too. So so happy and would highly recommend
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Amazing service as usual! was an amazing help from start to finish, Brad made purchasing a vehicle stress free and I will definitely be returning back when I want to change my car. Highly recommend
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Amazing experience at Roxburghe. Grant looked after us. He was so professional patient and helpful. There was no hard sell or following us around. We were left to browse at our leisure. Great selection of cars. I would absolutely recommend
I went to Roxburghe for my new/used car. Brad was the gentleman that helped me choose. From the off he was polite, happy to help and made me feel at ease. His communication towards me was clear and easy to understand. Everything worked out well. There was a small issue that I contacted him about afterwards which he dealt with quickly. Customer service excellent before and after the sale!
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I recently purchased a car from them and it was a great experience! All the staff at the dealership were friendly and made the process simple and quick. I couldn't be more happier with my purchase.
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Absolute scumbags In person they trick you into giving them £500 (non refundable) Then the finance company phones you and tells you that the price is higher than what you were told it would be by the employee Then they try and sell you other cars while using your £500 as an illegal bargaining chip It is illegal to make someone sign a document based on false/misleading information (the price they quoted you in person) They clearly know this and this is clearly a tactic they use They will lie and do anything to keep your money, you aren't a person to them just money I managed to get mine back by showing them that I knew the law. I had to take some annual leave off work and drive an hour there and back to get my money back and received no apologies, they don't care about people All of this while having to deal with an absolute low life trying to steal my money and lying to me over whatsapp
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I bought a Nissan Qashqai at the end of March, noticed a smell , thinking it was the cleaning of the car , then I wasnt able to drive for some months due to being in hospital having surgery then once I was to drive I got in the car and when I say it stunk I mean it really stunk of cannabis (i am not a smoker nor do I allow smoking in my car ) I had the car clean many times and still it wudnt go away I lifted up the rear seats and found 15/20 very large cannabis balls , euro coins , a lighter and kids toys , I dumped straight the stuff but did take a photo also there was no tyre repair kit fitted when it was marked on the paper work as fitted , I contacted the office and was offered £30 for the car to be cleaned, I contacted the police regarding this and was told to take them to a tribunal if I dont get satisfaction compensation and that they also said they would investigate this matter , I have emailed the company many times since and Andrew has ignored my emails to discuss the matter so my next step to take this alot further now , trading standards will be informed now
My son has recently purchased a vehicle from the Roxburgh dealership in Aldridge, West Midlands. Their salesman (not anyone from the paint repair shop) ‘touched up’ an area around one of the headlights and thought that was an OK thing to do!! As an authorised dealer you would have thought they would want to ensure that any defects on a used car, whether they were agreed or not, would be dealt with in a professional manner. They are not prepared to even compromise and use the old ‘you agreed and signed the invoice’ get out. DO NOT DEAL WITH THEM. THEY DONT CARE ONCE THEY HAVE SOLD THE VEHICLE!!!
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The Roxburghe Group is an Independent dealership that is based in Sutton Coldfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
The Roxburghe Group
Maybrook Business Park 5 Maybrook Road
Sutton Coldfield
West Midlands
B76 1AL
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