I bought a Nissan Qashqai at the end of March, noticed a smell , thinking it was the cleaning of the car , then I wasnt able to drive for some months due to being in hospital having surgery then once I was to drive I got in the car and when I say it stunk I mean it really stunk of cannabis (i am not a smoker nor do I allow smoking in my car ) I had the car clean many times and still it wudnt go away I lifted up the rear seats and found 15/20 very large cannabis balls , euro coins , a lighter and kids toys , I dumped straight the stuff but did take a photo also there was no tyre repair kit fitted when it was marked on the paper work as fitted , I contacted the office and was offered £30 for the car to be cleaned, I contacted the police regarding this and was told to take them to a tribunal if I dont get satisfaction compensation and that they also said they would investigate this matter , I have emailed the company many times since and Andrew has ignored my emails to discuss the matter so my next step to take this alot further now , trading standards will be informed now

I recently brought a dacia duster a month or so ago,I dealt with josh,I live quite a few hundreds miles away,I travelled to Roxburgh to purchase my new car,very friendly from the day dot,when their taking your money.when I viewed my new vehicle it had a dent in one of the doors,front alloy wheel had a massive chunk out of it,parcel shelf was missing,came with one key which was never mentioned from josh.got the tracking from local garage then found out front suspension leg was bent,contacted Andy customer care team,then replied nothing was wrong with my car,took forever to get them to pay out,constant phone call and emails and so rude,please beware of this car sales .cause so much stress,nothing but hassle.they didn't even take responsibility for all the stress, they caused

Under no circumstances pay them £500 to reserve a vehicle, you will not get it back if for whatever reason do not buy the car. They will not refund and they don’t tell you that when they take your money. Read the negative reviews from independent sites and go with your gut.

Avoid the Roxburghe Group at ALL costs. This was hands down one of the worst and most infuriating car-buying experiences I’ve ever had. I was in constant contact with them over phone and email, and left a £500 deposit for a car that was supposed to undergo an MOT, a full valet, a machine polish to remove visible scratches, and a repair on the rear alloy. Adam—your classic smooth-talking, cliché salesman—promised all of this would be taken care of. After a grueling 4-hour drive, I arrived to find a car in shockingly poor condition—nothing like what had been shown in the video. The scratches were untouched, the alloy still damaged, and clearly none of the promised work had been done. Adam immediately started backpedaling, denying every commitment he made over email, acting like I had imagined it all. Suddenly, none of it had ever been "agreed" on. Convenient. It was obvious they work on commission and rely on high-pressure tactics—because when I refused to go ahead with the purchase, I had to demand my deposit back, which was returned begrudgingly with attitude. As I was leaving, I heard Adam talking to his colleague complaining about me which is very unprofessional, as well as rude. Do yourself a favor and stay far away from this shady operation. I wouldn’t trust them to sell a lawnmower, let alone a car.

As like other reviews in here have said. AVOID at all costs, we bought a car from here, dealt with Brad. We live 1 hour away viewed the car paid to have it delivered and upon delivery the car was covered in bumps and scratches and was filthy. Brad said he would get this fixed but then stopped responding to emails and calls. Company just palmed us off saying car was booked in to their auto repairs but when we would call to chase the auto repair men (Andy) said he had not been communicated this by the team, Brad would then say yes he's emailed Andy and we just went round in circles. Utter scam company. AVOID.

Just purchased a car from Roxburghe, always a worry being a woman on my own. Best experience ever. Extremely helpful staff, not at all pushy and allowed me all the time I needed. Very helpful and somewhere I'd recommend.