Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


11 reviews from our car dealer reviews community
Leave a review for Roy H.G Tolley Ltd
Leave a review

11 reviews from our car dealer reviews community

Leave a review for Roy H.G Tolley Ltd
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Extremely poor customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited Roy Tolley the main dealer for our car and we were contacted by the Customer Service Manager whom advised that they could not replicate the issue. The Manager advised that they had sent out a young bloke and a middle aged bloke and an older guy and none of them could replicate the issue. He insinuated that it was our driving style (I don't see how age is related to a fault with stop start function - maybe the button doesn't like certain people - according to Roy Tolley). The Manager said that there was nothing that could be done. The car continues to be a danger to anyone driving or a passenger in the car and the garage did not accept responsibility for the fault or attempt to put it right under warranty. We provided proof that we were not the only MG drivers with the same issues regarding the stop / start. When we collected the car the Customer Service Manager sent someone else out to give us the car and tell us that nothing could be done and when we asked to speak to him, he came out and started having an argument with us and would not provide a report that stated the car was safe to drive. We believe that this car was faulty from new. The dealership did not seem to know a lot about MG's and what the current faults are that other MG owners are having with the same make and model. The dealership was not helpful they sent us on our way with a faulty car. The issues were not resolved quickly and effectively they are still outstanding 2 months later. The vehicle looks good but has had multiple issues I would not recommend this vehicle to anyone or the local dealer. Terrible car and Terrible customer service. I would not recommend the garage and the customer service was the worst I have ever experienced to have an argument with a customer in front of other customers within the dealership.

Get Car Leasing

Reviewer has confirmed their email address

+4 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Roy H.G Tolley Ltd is an Independent dealership that is based in Colchester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.9 out of 5 stars — Rated Very Good
Excellent
8
Very Good
0
Average
0
Poor
1
Terrible
2

Add Review

  • Submit new information

  • Contact Information

    Address

    Roy H.G Tolley Ltd
    Gosbecks Road
    Colchester
    Essex
    CO2 9JS

    Get in touch

    http://www.roytolleycolchester.citroen.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    72%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Roy H.G Tolley Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more