27% Reviews
replied to
61% Recommend
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18 reviews from our car dealer reviews community
Leave a review for Roy Humphrey Prestige Cars
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18 reviews from our car dealer reviews community

Leave a review for Roy Humphrey Prestige Cars
Leave a review
"Quality Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having just purchased a Jaguar F-Type from Roy Humphrey Prestige Cars. I would like to say what a professional outfit they were to deal with. From first contact until vehicle pick up they were courteous and extremely helpful. Tim (sales manager) was very understanding when there was fairly major glitch from my side and sorted the situation with no issues. Would be happy to recommend to anyone. David.

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+2 Found this review helpful
"Hmmm"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A quick look down Google Reviews and you see this... Vehicle was as described. superb condition throughout, worth the 420 mile round trip this is the 5th vehicle I have bought of the Humphrey Group. There will be many more, I am sure of that! Signed Tim Hodgson Now what are the odds of there being a Tim Hodgson buying car from these and reviewing them on Google and a Tim Hodgson working for the company and replying to complaints on here. Coincidence?

Jack in response to Hmmm

Have you actually had a experience with Roy Humphrey Prestige Cars or are you just on here to criticise company's that you have never had any dealings with?? i am sure all the reviews on google are not done by one person as this is impossible. unnecessary review above obviously a keyboard warrior!!

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"Poor responses "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a shogan from Roy Humphrey Prestige Cars. Was very clean and very well priced at £4500.. How ever this was clean prior to make a good sale after one week the dash lit up like a Xmas tree .. took it to my local who .. sed take it back . List of faults. And they dint want the work . Rang the team at Roy.. Eric was rude and sed we just dint want the truck no more... no I want a 4500 quid motor car not a bit of scrap then they took it in to do the repair . And assured me it was great . 2 weeks later lights back on and I was told it is a old motor car .. but still okay £4500 it should be a fantasic motor car . And do everything it should do.. it wasn't sold as a half working car . They keep saying turn to the warranty company as they will sort this .. How ever they will only fund £750 leaving me with the last £1458.90 too pay .. Roy don't care . Wouldn't buy and I have now made this legal to trading standards to approach them on my behalf .. cowboys stay clear

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+6 Found this review helpful

Tim from Roy Humphrey Prestige Cars in response to Poor responses

Hello Josh, I see you have left a review on car dealer reviews, it was not purchased from Roy Humphrey Prestige Cars but from another division,

Tim Hodgson from Roy Humphrey Prestige Cars in response to Poor responses

In response to your derogatory review, firstly learn to spell and secondly the Shogun was an old part exchange and sold on a sold as seen basis, you know full well the conditions you bought the car under and it is wrong of you to make false accusations about the true facts, you are clearly one of these people who expect a brand new equivalent £30000 plus for £4500.00! Kindly removed this unfounded review and learn how to spell as well

"Beware"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased Volvo FH4 truck from Roy Humphreys Prestige Cars. On inspection by Volvo at safety check the vehicle was found to have been fitted with out of specifications front steering tyres (below the load rating) for that axle. On fitment of the correct new tyres, at our expense, one of the supplied tyres purchased with the lorry were found to have been damaged with a tyre lever were the tyre seated onto the wheel rim. This damage was hidden by the wheel rim. When asked for an explanation of why Roy Humphreys had supplied a 44 ton Hgv fitted with incorrect and damaged steering tyres for use on the road no explanation was forthcoming. I would advise anyone considering doing business with this dealership to consider their options very carefully.

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+12 Found this review helpful

John Castletown in response to Beware

Why are you leaving this review about a lorry you purchased on a prestige car dealership review page? Roy Humphrey Prestige Cars does not sell lorries. If you have had an issue with something you purchased, at least take it up with the correct business instead of making this one look bad.

Tim hodgson from Roy Humphrey Prestige Cars in response to Beware

Unfair, please remove, this is not a review of Roy Humphrey Prestige Cars but the truck side, separate division, the guy bought a truck and not a car, different company

Tim from Roy Humphrey Prestige Cars in response to Beware

Roy Humphrey Prestige Cars do not sell trucks, may have been from a separate division, sorry you encountered a problem, kindly contact the sales person you dealt with and your issue will be dealt with

Tim Hodgson from Roy Humphrey Prestige Cars in response to Beware

Reference the review, firstly the Prestige car division do not sell Trucks, Commercial side do, this is for “car dealer reviews” and not “truck dealer” reviews

"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Porsche from Roy Humphries earlier this year and the service provided by Tim was second to none. He is a very professional straight talking gent and it was a pleasurable experience, which was not what I was expecting buying a second hand car. I had an issue with the validity of the warranty on the vehicle which was thought to have been supplied with the vehicle via the manufacturer. Turned out it was only valid for the previous owner!, This was a surprise to both myself and Tim at Roy Humphries. However, the car was sold to me with what was thought a full year of Porsche warranty. Whan I contacted Tim, he couldn't have been more helpful and honourable. He immediately purchased a Porsche approved warranty for me at their expense, which I now have on the vehicle for a full 12 months. Can't recommend more highly.

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+2 Found this review helpful
"Very disappointing "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After taking delivery of a so called pristine condition car we noticed a few minor issues, after making contact with Roy Humphrey Prestige Cars they basically said you had time to inspect it and it's your problem, not what you expect when purchasing a car almost £30k!! Very disappointed, they never even asked what the issues are!!!

Tim Hodgson from Roy Humphrey Prestige Cars in response to Very disappointing

Reference the remarks made regarding a recent car sold by ourselves, it never ceases to amaze me that this so called customer has never contacted me to talk about any relevant issue they have had or given me the opportunity to rectify the problem, instead of leaving silly remarks on this review site will not correct any paint chips and also gives a very untrue reflection of our company and its reputation and values. Get in touch with me please. Tim Hodgson, Sales Manager.

"Steve Spratt"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been dealing with Roy Humphrey Prestige Cars for a couple of years now, Tim who seems to run the show has always been true to his word, never over promised and the cars I have purchased have always been as described, the whole package he offers is second to none, I also like the way a deal is conducted, no flannel, just straight forward dealing

"John Jones"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Rolls Royce Phantom and a Range Rover from Roy Humphrey Prestige Cars part of the Roy Humphrey Group, the sales director Tim Hodgson who I dealt with is without doubt one of the most professional, knowledgable and an all round nice chap to do business with, a breath of fresh air from the main dealers I have dealt with in the past, the price was right, no pressure and the way the cars were prepared were exactly as the advert said-pristine!! I have referred many of my friends and business colleagues to Tim, and I am pleased to say each referral has resulted in a deal being struck with excellent feed back. All I can say is I am a customer for life.

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Dealership Information

EAST ANGLIA'S PREMIER PRESTIGE CAR AND FOUR WHEEL DRIVE SPECIALIST


 

Part of the highly successful and diverse Roy Humphrey Group, Roy Humphrey Prestige Cars are a long established supplier of high specification prestige marques including Bentley, Mercedes. Porsche, Aston Martin, Ferrari, We also specialise extensively in four wheel drive vehicles mainly Land Rover, Toyota, and Ford.

With the recent addition of a brand new, state of the art showroom complete with a turn table and glass surround hand over bay for the optimum customer experience, we are well equipped to cater for the needs of all of our clients. As you walk in, you will be greeted by the finest hand picked stock available anywhere. This level of quality is consistent throughout the entire purchasing experience and beyond.

Attention to detail is paramount to us, in service and in the vehicles we offer for sale, only when a vehicle is fully prepared and up to our very high standards will it reach our 60 car air conditioned showroom.

Oliver Humphrey, 3rd generation of the Humphrey family and directing partner with his grandfather Roy, manages the procurement of the highest specification vehicles on the market. Specialising in prestige Supercar & luxury Four-wheel drive vehicles. He works alongside Ellis who has a very customer focussed background and eye for detail in car sales. Feel free to contact a member of the sales team on 01379 870666 to discuss any vehicle we have on offer or one you wish to acquire.

We look forward to welcoming you to Roy Humphrey Prestige Cars.

Deals in: 4x4s, Agriculturals, buses, Cars, Caravans, Horseboxes, Minibus, Motorhomes, Taxis, Tractors, Trailers, Trucks, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1970

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews3.5 out of 5 stars — Rated Average
Excellent
11
Very Good
0
Average
0
Poor
1
Terrible
6

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    Contact Information

    Address

    Roy Humphrey Prestige Cars
    A140 Ipswich Road
    Eye
    Suffolk
    IP23 8AW

    Get in touch

    01379 870666
    http://www.royhumphreyprestigecars.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 15.00
    Sun 09.00 - 15.00

    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    27%
    Percent of reviews responded to by this dealer

    Additional Information About Roy Humphrey Prestige Cars

    Company Formed: 1970
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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