27% Reviews
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61% Recommend
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18 reviews from our car dealer reviews community
Leave a review for Roy Humphrey Prestige Cars
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18 reviews from our car dealer reviews community

Leave a review for Roy Humphrey Prestige Cars
Leave a review
"Excellent unique experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stunning showroom and facilities, was made to feel welcome from first arrival. Easiest transaction possible, will be back for all future purchase wether that be prestige or commercial.

"poor"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took a deposit on a car then told me that it needed to much money spending on it to sell so the owner was going to keep it Then refunded my deposit I thought they were being honest ,Its now on YouTube a guy announces he’s buying the car within couple of days ,Really dishonest { obviously you tube exposure overrules honesty }

"AVOID AT ALL COSTS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Be careful buying a car from Roy Humphrey Prestige Cars. They sold us a performance car which they MOT'd and fitted new tyres on which had two cracked front alloy wheels. The sales manager agreed to reimburse us for replacement wheels if we could find them to match (which we did) now the company are refusing to cover the cost. Have had to report them to DVSA!!!!

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+4 Found this review helpful
"Tim the man great company"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just purchased my Bentley bentayga from Tim great company and very professional even delivered my car personally. Done my plates tax everything 1st class team.

"MAIN DEALERS TAKE NOTE!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I HAVE BEEN BUYING CARS FROM TIM AT ROY HUMPHREY PRESTIGE CARS FOR MANY YEARS, HIS KNOWLEDGE AND ATTENTION TO DETAIL ARE SECOND TO NON, EASY TO DEAL WITH NO HARD SELL, YOU GET TREATED MORE LIKE A FRIEND THAN A CUSTOMER, ALL CARS ARE OF THE HIGHEST STANDARD, JUST A STRAIGHT FORWARD DEALER WHO KNOWS HIS BUSINESS INSIDE AND OUT, THE DEAL IS ALWAYS MORE THAN FAIR, OVER THE YEARS I HAVE HAD FRIENDS AND FAMILY WHO HAVE SOURCED THERE CARS THROUGH HIM, UNFORTUNATELY TIM IS ONE OF A DYING BREED IN THE CAR SALES PROFESSION-OLD SCHOOL AND THAT IS WHAT I LIKE AND KEEPS ME GOING BACK EVERY TIME I AM IN THE MARKET! THE SHOWROOM IS SOMETHING ELSE TOO!! STATE OF THE ART!! AN ALADINS CAVE FOR ANY PETROL HEAD!!

"Bob & Andy Steward "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tim thank you for all your help we have been dealing with Tim for over 15 years first class salesman over the years I have lost count how many cars we have had from him we have just had 3 vehicles from Roy Humphrey Prestige Cars as always the service level has been first class thanks again Tim

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+1 Found this review helpful

Tim Hodgson from Roy Humphrey Prestige Cars in response to Bob & Andy Steward

Thanks Bob/Andy for your review and your continued support and business, thanks again, Regards Tim

"Landcruiser V8 purchase."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tim made the whole process very easy, and every thing promised was presented and delivered to the highest of standards. My wife and I would be more than happy to use Roy Humphrey Prestige Cars for our next purchase.

"just purchased range rover "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

great service as always thank you Tim and the team

"FIRST CLASS SERVICE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This wasn’t the first and certainly won’t be the last purchase from Tim at Roy Humphrey Prestige Cars. First class customer service as always and a real pleasure to do business with. You can definitely buy a car from Tim without even seeing it in person. It will be exactly as described if not better. Would highly recommend this company and Tim in particular. Every vehicle we have purchased from here has been perfect, never had any problems or issues. Look forward to our next purchase. Many thanks once again! Gary & Charlotte

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+1 Found this review helpful
"Wasted journey on a false promise."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After agreeing a price for a Porsche Cayman 'S' over the phone, described in the Ad as "Totally as New, Stunning" I specifically asked the Sales Manager Tim, "are there any marks or stone chips on the body work or wheels", as we had a 340 mile round trip to buy it. He said, I can assure you it has no marks whatsoever, I would not lie as I wouldn't want to waste my time or yours. I will even pay for your fuel if there is anything. When we arrived at our pre arranged time, Tim had "popped out" so the salesman left us to look around the vehicle. We were surprised to find both front wheels had damage to them. When I pointed this out, he said "well it is 1 year old, so it will have some marks". When I said I had spoken with his absent manager before setting off, who advised it was perfect and would pay for my petrol is it wasn't, his advice was to check how much a refurbishment would cost local to me. I didn't spend the £58k to take the car for work. No petrol refund either! Be careful. After the above was posted on another website where I saw the Cayman advert, I received a call from Tim, apologising for him not being present due to a family health issue. He advised he would refund the fuel cost, so I provided my bank details, and I agreed I would discuss with AutoTrader about removing the review. I then found out during a conversation with AutoTrader that he had spent the next 3 days requesting they remove the review as it did not comply with their policy. They informed him it did, and they re-instated it. I assumed at this point as no money had arrived into my account that he had no intention of paying the fuel cost. This was confirmed when I messaged him and he asked if I had removed the review, knowing full well it was still on there, as he had tried unsuccessfully to remove it himself. After a few more messages from him saying take it off first and I will pay...... I'm a man of my word.... if you had dealt with me not my young salesman it would have been different, I just gave up. I pointed out I had been dealing with him for the past week and he had compounded the issue rather than sorting it out. If Tim was a man of his word, he would have paid the money "he offered" the day after I gave him the bank details, and I would not have to waste more of my time writing and updating this review to warn others. It would appear he would rather spend days acting like a two bit shifty car lot salesman, than keep a promise and his reputation. Just be careful if you are making a long journey to see one of the vehicles at Roy Humphrey Prestige Cars.

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+13 Found this review helpful

Tom from Roy Humphrey Prestige Cars in response to Wasted journey on a false promise.

Just a ridiculous review to leave due to 2 x small chips the size of grains of sand! on one alloy wheel blade which could have been easily rectified and brought back to a factory standard, the whole process when something is not correct is to be given the chance of correcting an issue, i was not given that chance, we had not even concluded a deal. A big shame that another keyboard king feels the need to take that much effort to write a review of Such length over the smallest mark on a black alloy! I must also note this did not stop both the said customer and his partner taking the vehicle up the road after speaking to myself regarding the alloys and clearly stating they was happy with us sorting them out.

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Dealership Information

EAST ANGLIA'S PREMIER PRESTIGE CAR AND FOUR WHEEL DRIVE SPECIALIST


 

Part of the highly successful and diverse Roy Humphrey Group, Roy Humphrey Prestige Cars are a long established supplier of high specification prestige marques including Bentley, Mercedes. Porsche, Aston Martin, Ferrari, We also specialise extensively in four wheel drive vehicles mainly Land Rover, Toyota, and Ford.

With the recent addition of a brand new, state of the art showroom complete with a turn table and glass surround hand over bay for the optimum customer experience, we are well equipped to cater for the needs of all of our clients. As you walk in, you will be greeted by the finest hand picked stock available anywhere. This level of quality is consistent throughout the entire purchasing experience and beyond.

Attention to detail is paramount to us, in service and in the vehicles we offer for sale, only when a vehicle is fully prepared and up to our very high standards will it reach our 60 car air conditioned showroom.

Oliver Humphrey, 3rd generation of the Humphrey family and directing partner with his grandfather Roy, manages the procurement of the highest specification vehicles on the market. Specialising in prestige Supercar & luxury Four-wheel drive vehicles. He works alongside Ellis who has a very customer focussed background and eye for detail in car sales. Feel free to contact a member of the sales team on 01379 870666 to discuss any vehicle we have on offer or one you wish to acquire.

We look forward to welcoming you to Roy Humphrey Prestige Cars.

Deals in: 4x4s, Agriculturals, buses, Cars, Caravans, Horseboxes, Minibus, Motorhomes, Taxis, Tractors, Trailers, Trucks, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1970

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
18 reviews3.5 out of 5 stars — Rated Average
Excellent
11
Very Good
0
Average
0
Poor
1
Terrible
6

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    Contact Information

    Address

    Roy Humphrey Prestige Cars
    A140 Ipswich Road
    Eye
    Suffolk
    IP23 8AW

    Get in touch

    01379 870666
    http://www.royhumphreyprestigecars.co.uk

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 15.00
    Sun 09.00 - 15.00

    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    27%
    Percent of reviews responded to by this dealer

    Additional Information About Roy Humphrey Prestige Cars

    Company Formed: 1970
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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