22 reviews from our car dealer reviews community
Leave a review for Royal Car Sales
Leave a review

22 reviews from our car dealer reviews community

Leave a review for Royal Car Sales
Leave a review
"It was great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was a great service, told everything I needed to know

"great customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The men treated me with kindness and provided excellent customer service. They made me feel very comfortable when enquiring about cars as i didn’t have much knowledge. Overall customer service was great and very helpful, leading me to buy an amazing car which has been in perfect condition.

"Highly recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the start to finish very helpful in the buying process of the car and the car was great nothing wrong with it and drives great would highly recommend if you are looking for a car.

"Amazing people"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DONT LET THE REVIEWS PUT YOU OFF!!! Bought my daughter her first car from here and I can’t complain. Max who was dealing with us was brilliant and did not make us feel uncomfortable. We viewed many cars and found the one we wanted. The car was clean and drove absolutely fine.

"DO NOT BUY FROM THIS GARAGE ABSOLUTE SCA"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an audi q5 off this garage once I started driving around notice few noises didn't think much to it then it started leaking. So I took it to audi manufacturers. Thinking its OK I've got warranty which I also bought from this garage. Nope don't cover any of the cost. Only to find out the cost of all the repairs on the car is £4300 the car is an absolute death trap front bushings gone rear shocks leaking ad blue leaking. Absolute scam there all nice until you try get something back and they don't want to know I'm in the middle of seeking trading standards absolute joke. STAY WELL CLEAR UNLESS YOU WANT A CAR THATS WORTH SCRAP VALUE

Royal Car Sales from Royal Car Sales in response to DO NOT BUY FROM THIS GARAGE ABSOLUTE SCA

The customer has drove the car at his leisure for 5 and a half months and then decided to make contact for his wear and tear costs, Not only that but has made threats rather than trying to resolve the matter reasonably, He has the option to deal with us professionally instead of behaving like a bully. Royal Car Sales

"Complete scammers "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from here recently. Said engine and electronics were all perfect. Drove it home and loads of warnings and error codes on car. When asked about it, not keen to help, refund or anything. Awful tradesmen

Royal Car Sales from Royal Car Sales in response to Complete scammers

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"The reviews were right"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shockingly bad service. Bought a car for my son and despite them telling me multiple times that’s they’d fixed the issues they hadn’t. Windscreen washers not working, heater not working (blowing barely warm air) and ABS sensor loose.. the same old thing was said to me, need to speak to the director (they’re brothers and co owners!) took the car back and having read these other owners reviews threatened Trading Standards. Only then nearly 10’days after handing the car back was I refunded. Seriously stay away. They are rubbish

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Royal Car Sales from Royal Car Sales in response to The reviews were right

Threatening behaviour does not resolve any issues but if there is a genuine fault we will rectify and even refund as we did in this instance. The customers concerns were acknowledged and further inspected,, and we tried to fix the fault however the customer did not want it to be repaired but wanted a refund which he got. He was dealt with in very good faith so not sure why he would leave such a review. He surely cannot give 1star for cleanliness as he bought the car upon a visual inspection so this just shows his honesty.

"Should not be allowed to trade"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in May from here, asked for an MOT completing, which they were reluctant to do at first. They eventually agreed, it failed at first, but then passed. Front tyres both illegal with cords exposed! Tyres were clearly changed for for MOT and then old tyres put back on. We have just had car serviced after only having it for approx 10 weeks, to be told that there was no way that this car would have passed an MOT legitimately. They clarified that the tyres on the car met the description of the tyres that had failed the MOT. The oil filter was completely blocked and has starved the engine of oil, causing significant failings and the car to stop running. The car had to be scrapped 10 weeks after purchasing it from this garage. DO NOT BUY FROM THIS GARAGE!! I would rate no stars at all, but one was the lowest that I could do.

Dani in response to Should not be allowed to trade

We bought a car from here when picking it up the engine light came in took to a family member who is a mechanic the turbo had gone. Took it back they said no at first to fix it. He took the to the so called mechanic he said he has they fitted a new turbo took 10 days. Rang and texted him said ohh I'll ring u back later no reply. Turned up and the car was at his house he said. Come and collect it on Monday. Collected it it had no power could do 70 on the motorway I rang told me I want my money back the car isn't fixed. He said bring it back he booked it for mechanic again. Wouldn't give her money back kept saying my boss isn't in blah blah. Turns out they are brothers. Went down to get my money back kept fibbing me off asked for car keys told him no not til you pay me my money. As soon as I mentioned trading standards money was refund. BUY WASH N PUT UP FOR SALE WITHOUT CHECKING. DO NOT WASTE YOUR TIME OR MONEY ON THEM. Purchased a car from somewhere else they knew where we got the car from as he has had 7 customers buying cars from him instead of them scammers!!!!!!!

"Don’t listen to the reviews "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After reading the reviews online for this place we was apprehensive about buying a car from here but we decided to take a look anyway, just to get a feel for some different cars if nothing else. I have to say, I’m glad we did. They was brilliant.! We test drove a few cars and found one that we liked however on the test drive, we noticed a slight noise coming from the front passenger side. As soon as we returned, the mechanic took the car out and had an idea as to what it might be. The put the car on the ramp, fixed the issue right there and then whilst we went for a costa and then allowed us to test drive it again before making any kind of purchase. The car was immaculate inside and out, with a full service history and everything you would expect from a reputable dealer. We drove away with the car same day, with three months warranty and a good price paid. I would highly recommend.!!!!

Royal Car Sales from Royal Car Sales in response to Don’t listen to the reviews

Thank you for a genuine review. The majority of the reviews are from the same group of individuals who are unreasonable and do not want to rectify the matter but just slander my business. Glad there are some genuine people out there who are honest

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"One star is too much. Don’t trust."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Kia advertised on auto-trader from This garage. What a mistake. We arranged through them for it to be delivered. Had 3 month warranty. Told it was a good car, not smelling of dogs etc. it arrived and the driver’s seatbelt was damaged and not roadworthy, the car smelt really badly, we found really disgusting muck under the seats, cleaned it with a rug doctor multiple times and the water comes out filthy still, the passenger window electrics can’t be operated by the passenger. It was a terrible purchase. Photo sent to the garage, quotes for replacing the seatbelt and then we have received one stalling tactic after another, empty promises of seatbelts will be sent, garage bill to have it fixed will be paid.. NOTHING. 2 months of hassle and we are no further forward. DO NOT be as trusting as us and do a distance purchase and if buying direct from them check the car thoroughly as once you are paid, that’s it, customer service ends.

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Dealership Information

Royal Car Sales is an dealership that is based in Blackburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
22 reviews3.7 out of 5 stars — Rated Very Good
Excellent
15
Very Good
0
Average
0
Poor
0
Terrible
7

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  • Contact Information

    Address

    Royal Car Sales
    Backyard Higher Barn Street
    Blackburn
    Blackburn with Darwen
    BB11JA

    Get in touch

    07822 001429
    https://www.autotrader.co.uk/dealers/lancashire/blackburn/royal-car-sales-10035025

    Opening times

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    Dealership Statistics

    68%
    Would recommend this dealer to family and friends
    18%
    Percent of reviews responded to by this dealer

    Additional Information About Royal Car Sales

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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