I bought an Audi A7 50 TDI from RW Sports & Prestige at the end of July. The car came with no service-history paperwork, but visually it appeared to be in good condition and drove well, so I went ahead with the purchase. Unfortunately, the problems started almost immediately. Within two days, the rear driver-side door locking mechanism stopped working properly. I contacted the dealer and was told to go through the 3-month RAC Platinum Warranty supplied with the car. I have since tried to use the warranty around 5–6 times, either receiving no contact from the suggested garages or being told they could not carry out all of the required work. Around the same time, an intermittent parking/P-button fault started appearing and it is still happening now. Since then, I have also had an electric boot that judders when opening and sometimes refuses to open until the button is pressed several times; driver-assistance systems intermittently disabling themselves or reporting faults; a rear spoiler fault where it raises but sometimes refuses to retract; gear-shift/transmission-related faults; camera and infotainment communication faults; and active energy-management faults. The situation then became more serious. While driving on the motorway, the engine management light came on. A diagnostic scan showed faults including crankshaft/camshaft loss of synchronisation, reductant metering unit performance, and the reducing-agent/AdBlue injector being stuck closed. Then, while away in Birmingham for work, I started the car to drive home and got a red “Switch off engine and check coolant level” warning. When I checked under the bonnet, the coolant expansion tank was completely empty. I had to wait around two hours for RAC roadside assistance. The RAC patrol noted evidence of a previous coolant leak around the radiator hose joint and suspected a possible internal water-pump coolant leak, stating that further garage attention was required. I was also advised there appeared to have been previous sealing/repair work around the leaking area and that the coolant-loss issue was likely to return. The car has now also been scanned with 13 diagnostic trouble codes, including active “Function restriction caused by energy management” and “Energy management active” faults. The 12V system was showing around 11.8–12.0V, and a battery test showed 0% state of charge despite reporting 99% state of health. I have covered roughly 4,000 miles in two months, much of that being motorway driving, so this is not a car that has simply been left standing or only used for short journeys. Other recorded faults have included the rear spoiler limit switch, access/start button, rear door central locking, driver-assistance cameras, rear and side cameras, infotainment communication, video wiring and gear-shift control. I appreciate this is a used car and I did not expect it to be perfect. However, I also did not expect to be dealing with door faults, electrical faults, driver-assistance faults, engine-management faults, coolant loss, suspected water-pump issues, transmission-related faults and energy-management problems within approximately two months of ownership. What has been most disappointing is that I raised issues almost immediately, yet the main response was to direct me to the RAC warranty, which has been extremely difficult to actually use for the range of problems present. Had I known I would be dealing with this many faults so soon after purchase, I would not have bought the vehicle. Based on my experience, I cannot recommend RW Sports & Prestige. I would strongly advise anyone considering buying a vehicle here to arrange a thorough independent inspection and full diagnostic scan before handing over any money, and to make sure the vehicle’s maintenance and service history is provided and verified.

Amazing understanding car place

What stood out to me was the good customer service, everything was explained to me and it was all just perfect. I originally saw them on Autotrader, looked into them online and Dean seemed like a good guy. I would 100% recommend them to others. I really couldn't complain.

Everything has been fine with the van I purchased from RW Sports and Prestige. They were really helpful and got everything sorted for me. I would definitely go back to them and recommend them to others.

Five star experience

The Van is very good, I have had a few queries about it and when I message Dean the next minute hes calling me to get things sorted which is bang on! I have already recommended this dealer and would defiantly buy from them again.

I think my finance company recommended them on a dealer search but it was a great experience and would consider buying from them again in the future. Dean was amazing and made everything as easy as he could for me. The Mercedes is going well and I am happy with it.

The BMW 1 Series from Phantom Motor Company is a joy to drive, the sales rep I worked with was very helpful, and the paperwork was done nice and quick!

I was looking for an Audi S3 online and RW had the one I wanted. I dealt with Deano on the day, there was no pushiness and nothing felt forced with him, would recommend 👍

10 out of 10 would use again