60% Reviews
replied to
50% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


10 reviews from our car dealer reviews community
Leave a review for Sandal Wakefield BMW
Leave a review

10 reviews from our car dealer reviews community

Leave a review for Sandal Wakefield BMW
Leave a review
"Disgusting dealership !"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a brand new 2023 M3 cs from sandal Wakefield in June 2023. Car was kept dry stored inside on charge. However decided to drive the car ( only had 57miles on the car ) and the battery was causing issues. Got bmw assist to come view the car and was told battery needs to be charged with a lithium charge for 24hours. Car was taken to bmw Wakefield on Friday kept the car outside over the whole weekend unlocked took the car in Monday morning 11:30am and then rang me at 2pm telling me the battery was knackered and theyr not doing it under warranty and want £1200 for a battery replace DUSGUSTING ! Had my own tracker on the car which showed the car only being moved for an hour so coudnt have done much to it in that time even though I was advised for it to be charged for 24hours. Collected my car and had dirty shoes marks all over the carpet (mud) I paid £118,500 hard earned money for this car ! Shocking after care DO NOT VISIT WAKEFIELD BMW OR HUDDERSFIELD BMW OR SANDAL AUTOS IN WAKEFIELD ! Or youl be having the same Problems as me ! STRATSTONE BMW LEEDS are a lot more caring and put the customer first ! Thank you Lauren for wasting 4 days of my time just to tell me you won’t cover it under warranty.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Exceptional customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travelled to Wakefield Sandals 100 miles from home as they had the perfect Z4 we were not disappointed. Louis Cosgrave was efficient, engaged, knowledgeable and friendly. Having previously bought from our local BMW dealership I would rather travel 100 miles to Sandals. Cannot recommend highly enough.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Worst service i have ever received !"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Such a shame - thought i was going to get good service from what I assumed to be a reputable dealer - collected car as arranged ... not even been cleaned - dirty interior and just a quick handwash with no dry to the exterior - all interior windows were dirty - got up the day after to look at my pride and joy .... to discover the car had a flat tyre - took it to my local garage who found a slow puncture - checked all other tyres and all had minimal air - this was after a full BMW safety check the day before ? I think not ! On trip home the windscreen needed a wash and wipe - guess what ... not even a drop of water/screenwash - advised Sandal of the issues and was advised nothing will be done as I should have given them the opportunity to fix the trye - I live 20 miles away from Sandal BMW - How was I supposed to get there with 3 tyres inflated - Shocking service - will never use them again and will not be recommending them to use - plenty of other dealers out there

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Useless "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These guys will do anything to take your money, once they have sold you a new car. They do not look after you, and will do anything possible to wriggle out of completing any work under warranty. I will genuinely not buy from this dealership again. Neither will I buy a BMW again. Mercedes, Audi and VW dealers wipe the floor with these guys. My advice is not to go near these people. Perhaps the pandemic has hit them hard, and they are trying to make up for lost business... ?? Whatever it is... if they don’t win customers’ loyalty and look after them - they will go under. I fear that this may be the case for Sandal BMW Wakefield. They really are useless.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"New car purchase"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rob Chapman Handled the sale, very professional and friendly. Highly recommend Sandal BMW in Wakefield.

Greg Stainton from Sandal Wakefield BMW in response to New car purchase

Thank your for your review. I am delighted that Rob looked after you in true 'Sandal' style. I will make sure that Rob is aware of your nice comments. You know where we are if you need anything else. Kind regards Greg Stainton Marketing Manager

"After Sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The After Sales in the Mini Department is excellent, first time I have purchased at Sandal Wakefield, will certainly return for my next car Thank you Kerry.

Greg Stainton from Sandal Wakefield BMW in response to After Sales

Hi Bill Thank you for your 5 out of 5 star review, I will make sure the team and Kerry are aware of your lovely comments. Kind regards Greg Stainton Marketing Manager

"ignored by all staff in showroom "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

i went in to Sandal BMW Wakefield for 2nd time this month to complete the purchase of a new bmw x4. totally ignored by all staff members. after 20 minutes not one person had come over to speak to me. 3 sales guys were all stood too busy talking to each other. clearly this branch is arrogant enough to ignore customers. as i was on my own they happily spoke to the family couple but choose to ignore myself. i eventually gave up making the reception lady aware of the arrogance shown towards myself. rang up the dealer principle today who not best please. well done sandal bmw u lost a 45k order for a car.

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful

Greg Stainton from Sandal Wakefield BMW in response to ignored by all staff in showroom

Hi Mr M I would like to thank you for bringing this to my attention. At Sandal we operate a no hassle policy to allow customers the time to browse our vehicles on display without interruption. Our reception team are always on hand to provide any help requested and I hope, if you did ask for help you were seen by our team quickly and professionally, if not, then I apologise wholeheartedly. I will be discussing the time we give our customers 'browsing' time in our next meeting to make sure that all customers attending receive the attention required. Kind Regards Greg Stainton Marketing Manager

"Bmw front brakes"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sandal bmw wakefield have now sorted the brakes on my car and it is great to drive now and sorted pretty quickly. Thanks bmw wakefield. Would have gIven 5 stars but for the aggro with a certain sales member. Once again thanks

Greg Stainton from Sandal Wakefield BMW in response to Bmw front brakes

Hi Neil Thanks for your review. I am sorry that we didn't get to five stars on this occasion. I would really appreciate it if you could enlighten me on the sales member who didn't live up to our usual 'Sandal' experience so I can help guide them in the right direction. Please email me on gregstainton@sandalbmw.net or call me on 01924 433500. Kind regards Greg Stainton Marketing Manager

"Excellent, professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a second hand car, the service was very professional along with good communication and all conducted in a relaxed no pressure environment. The car was ready in the required time and to a high standard. I'd definitely recommend and use Sandal Wakefield again.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful

Greg Stainton from Sandal Wakefield BMW in response to Excellent, professional service

Hi Nigel Thanks for your five star review, it's great to read your comments and I am delighted that you received the full 'Sandal' experience. You know where we are if you need anything else. Kind regards Greg Stainton Marketing Manager.

"James"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sandal Wakefield BMW are a great car dealership who looked after me throughout. When I needed anything they were friendly and helpful.

Greg Stainton from Sandal Wakefield BMW in response to James

Hi James, thanks for your 5 stars, we really appreciate your comments. I will make sure the team know that you happy with the 'Sandal' service. Kind regards Greg Stainton Marketing Manager.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Sandal Wakefield BMW is an Franchise dealership that is based in Wakefield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews3.3 out of 5 stars — Rated Average
Excellent
5
Very Good
1
Average
0
Poor
1
Terrible
3

Add Review

  • Submit new information

  • Contact Information

    Address

    Sandal Wakefield BMW
    Dewsbury Road
    Wakefield
    West Yorkshire
    WF2 9BE

    Get in touch

    01924 433500
    http://www.sandalwakefieldbmw.co.uk

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 09:00 - 17:00
    Sun 11:00 - 17:00

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    60%
    Percent of reviews responded to by this dealer

    Additional Information About Sandal Wakefield BMW

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more